The Shifted Librarian: Finding Stephen: He’s at MLS!

I was reading through Jenny’s post of the highlights of Stephen Abram’s presentation, and saw this:

“losing “viewing their eyes” in the virtual world (can’t see facial expressions)
— have to figure out how to deliver experience/interaction online
— where community is the goal”

I find this extremely cool, since I’ve been interested in online experience planning… more later.