Articles on Techies and Non-Techies getting along with each other
Posted on April 20, 2006
Filed Under Presentations, Tech Training |
I’m getting ready for my webcast with OPAL this Friday… it’s part of their Continuing Education Seminar Series, held the 3rd Friday of the month at 10am - check out the full listing of seminars.
Anyway… here’s a list of links to some great articles on different aspects of techies and non-techies getting along:
- How to help someone use a computer - Great ideas for techies on how to be nice, includes a good list of “things to tell yourself” when helping a non-techie with a problem.
- 13 Tips on How to Tech-talk to Non-techies - tips on how to write for non-techies
- Seven Tips for Talking with Nontechnical People - How to get your ideas understood by non-techies
- Don’t explain an idea to a deer in headlights - provides some advice on communicating complex technical concepts to nontechnical folks
- Getting Technical - Tips for librarian non-techies on getting a little more technical
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6 Responses to “Articles on Techies and Non-Techies getting along with each other”
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hey this is great. I have been looking for lists of good links to give to people discussing the tech/non-tech divide. I found some getting started links on this page also
http://www.llrx.com/features/bozzell.htm
[...] A post at LibrarianInBlack today, pointed me to a blog article by David Lee King discussing communication issues between Techies and Non-Techies. This is a subject that I grapple with on a daily basis. As such, I was incredibly interested in reading through all of the different articles and posts - and spent quite a bit of time doing so. One of my favorites was a link to an article entitled How to help someone use a computer by Phil Agre. This article has some great tips about helping people use computers that I think all techies should review often in order to maintain a good relationship with users. Being a techie (and a user) can be difficult - and there is a definite divide between those who understand computers and technology and those who do not. As the primary means of technical support for staff in my library, I am often painfully aware of this technological divide. I have worked hard - very hard to try and bridge that divide. [...]
These are fabulous. As a geek who started off as a librarian, headed into the world of IT for many years and has just wandered back into libraries (gladly), I can relate to a lot of them.
The top article, in particular (How to help someone use a computer ), I can’t recommend highly enough. Its principles will help anyone trying to set up a training session on something as basic as “How to search the web using Google”, let alone anything more technical.
Good stuff.
[...] Lee King has compiled (there I go again), or gathered if you will, a list of helpful links on the [...]
[...] info: David Lee King Via: Librarian in [...]
[...] Articles on Techies and Non-Techies getting along with each other (David Lee King) [...]