Comments on: The “Missing Piece” of the Library Netflix Model http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/ David Lee King is the Digital Branch & Services Manager at the Topeka & Shawnee County Public Library, where he plans, implements, and experiments with emerging technology trends. He has spoken in the U.S. and Canada about emerging trends, website usability and management, digital experience planning, and managing techie staff, and has been published in many library-related journals. David writes the Internet Spotlight column in Public Libraries Magazine with Michael Porter. David maintains a blog at http://www.davidleeking.com Thu, 09 Feb 2012 18:50:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Brochure holders stands http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/comment-page-1/#comment-24683 Brochure holders stands Sun, 27 Jun 2010 10:55:00 +0000 http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/#comment-24683 Don't forget Amazon has been improving much over the years. Thanks for the post. Don’t forget Amazon has been improving much over the years. Thanks for the post.

]]> By: Hayward’s fine-free library system | The HayWord http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/comment-page-1/#comment-23162 Hayward’s fine-free library system | The HayWord Thu, 19 Nov 2009 00:49:06 +0000 http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/#comment-23162 [...] library users. Orange County, Fla., has a particularly successful system that library users love. Here’s some discussion on that service. But they don’t charge the fee and they don’t drop the due date, and [...] [...] library users. Orange County, Fla., has a particularly successful system that library users love. Here’s some discussion on that service. But they don’t charge the fee and they don’t drop the due date, and [...]

]]> By: The Shifted Librarian » Browsing the Virtual New Bookshelf http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/comment-page-1/#comment-16445 The Shifted Librarian » Browsing the Virtual New Bookshelf Tue, 29 Jan 2008 22:55:14 +0000 http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/#comment-16445 [...] a mouseover and have this list broken out by genre. If my library offered these things and threw in NetFlix-style delivery, they’d have a devoted follower for life. These icons link to social bookmarking sites [...] [...] a mouseover and have this list broken out by genre. If my library offered these things and threw in NetFlix-style delivery, they’d have a devoted follower for life. These icons link to social bookmarking sites [...]

]]> By: The OPLIN 4cast » Blog Archive » OPLIN 4cast #33 http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/comment-page-1/#comment-13199 The OPLIN 4cast » Blog Archive » OPLIN 4cast #33 Wed, 12 Dec 2007 15:57:08 +0000 http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/#comment-13199 [...] The “Missing Piece” of the Library Netflix Model (David Lee King) [...] [...] The “Missing Piece” of the Library Netflix Model (David Lee King) [...]

]]> By: Ignoring our Digital Community : David Lee King http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/comment-page-1/#comment-12122 Ignoring our Digital Community : David Lee King Tue, 20 Nov 2007 19:05:25 +0000 http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/#comment-12122 [...] customers - our parking lot is ALWAYS FULL. But we also have a huge number of digital customers. Remember what we do with holds? We mail them out - you never have to physically visit our library to check out a book (cool, [...] [...] customers – our parking lot is ALWAYS FULL. But we also have a huge number of digital customers. Remember what we do with holds? We mail them out – you never have to physically visit our library to check out a book (cool, [...]

]]> By: Mentat http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/comment-page-1/#comment-5233 Mentat Sat, 27 Jan 2007 21:27:05 +0000 http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/#comment-5233 <strong>More on Home Delivery...</strong> I just came across a great post on David Lee King's blog entitled The Missing Piece of the Library Netflix Model in which David shares the fact that his library, Topeka & Shawnee County Public Library, mails all Hold requests...... More on Home Delivery…

I just came across a great post on David Lee King’s blog entitled The Missing Piece of the Library Netflix Model in which David shares the fact that his library, Topeka & Shawnee County Public Library, mails all Hold requests……

]]> By: Lori Ayre http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/comment-page-1/#comment-5232 Lori Ayre Sat, 27 Jan 2007 21:02:36 +0000 http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/#comment-5232 Well, well, well, what a nice thread to find! I love that Topeka chooses to mail Hold items to patrons by default. That's one step better than the Orange County system (IMHO) where users can choose to have the item mailed but then have to provide additional information (groan - don't you already know my address?). The fact that Topeka makes it so easy on both ends of the Holds process is fantastic. Having multiple book drops and a map showing where they all are tells you how service minded this library is. Kudos! I'm working with a group here in California who will be piloting a home delivery project (hopefully) and we decided to charge $3 per item so it was useful to get that confirmation from Meredith (who's husband, at least, is willing to pay that much). My theory is that people will pay for convenience; that time is more important than money (at a certain income level) and that offering these convenience services is critical for libraries going forward. Well, well, well, what a nice thread to find! I love that Topeka chooses to mail Hold items to patrons by default. That’s one step better than the Orange County system (IMHO) where users can choose to have the item mailed but then have to provide additional information (groan – don’t you already know my address?).

The fact that Topeka makes it so easy on both ends of the Holds process is fantastic. Having multiple book drops and a map showing where they all are tells you how service minded this library is. Kudos!

I’m working with a group here in California who will be piloting a home delivery project (hopefully) and we decided to charge $3 per item so it was useful to get that confirmation from Meredith (who’s husband, at least, is willing to pay that much). My theory is that people will pay for convenience; that time is more important than money (at a certain income level) and that offering these convenience services is critical for libraries going forward.

]]> By: Lori Ayre http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/comment-page-1/#comment-25242 Lori Ayre Sat, 27 Jan 2007 21:02:00 +0000 http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/#comment-25242 Well, well, well, what a nice thread to find! I love that Topeka chooses to mail Hold items to patrons by default. That's one step better than the Orange County system (IMHO) where users can choose to have the item mailed but then have to provide additional information (groan - don't you already know my address?). The fact that Topeka makes it so easy on both ends of the Holds process is fantastic. Having multiple book drops and a map showing where they all are tells you how service minded this library is. Kudos! I'm working with a group here in California who will be piloting a home delivery project (hopefully) and we decided to charge $3 per item so it was useful to get that confirmation from Meredith (who's husband, at least, is willing to pay that much). My theory is that people will pay for convenience; that time is more important than money (at a certain income level) and that offering these convenience services is critical for libraries going forward. Well, well, well, what a nice thread to find! I love that Topeka chooses to mail Hold items to patrons by default. That’s one step better than the Orange County system (IMHO) where users can choose to have the item mailed but then have to provide additional information (groan – don’t you already know my address?).

The fact that Topeka makes it so easy on both ends of the Holds process is fantastic. Having multiple book drops and a map showing where they all are tells you how service minded this library is. Kudos!

I’m working with a group here in California who will be piloting a home delivery project (hopefully) and we decided to charge $3 per item so it was useful to get that confirmation from Meredith (who’s husband, at least, is willing to pay that much). My theory is that people will pay for convenience; that time is more important than money (at a certain income level) and that offering these convenience services is critical for libraries going forward.

]]> By: Information Wants To Be Free » Blog Archive » It’s not just the OPACs that suck http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/comment-page-1/#comment-4912 Information Wants To Be Free » Blog Archive » It’s not just the OPACs that suck Sat, 30 Dec 2006 17:51:48 +0000 http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/#comment-4912 [...] My husband isn’t the typical library patron in most of the places we have lived. He made me search for Ruby on Rails in a bunch of library catalogs as a test of how well the collection is keeping up with current technologies. In most cases (other than in Mountain View) there were between zero and two books on the topic, and more often there were zero. Obviously, our little library in Barre, Vermont isn’t going to have books that my husband wants because he’s probably one of perhaps three people in town who would want them. So I asked my husband “what if you could request a specific book and get it in a few days?” He liked that idea, but said that he was only willing to wait about three to five days to get it. Most small libraries can’t afford to cater to the long tail in terms of their permanent collection, so Interlibrary Loan is really the best answer. How many libraries really play up their ILL services on their Website? I never knew a service like that existed until my last year of college when I was writing my thesis. On our local library’s Website, I can’t even find anything about Interlibrary Loan. But ILL can often take far longer than three days unless you are part of a local consortium (Vermont libraries have been very slow to get into partnerships). It would be great to have a Netflix-like service for books (Update hey! I just found two!), since Netflix actually gets materials to users much faster. But right now, we should at least be playing up the fact that “hey, we may not have what you’re looking for, but we can definitely get it for you.” And maybe we should be considering some of those Netflix-esque models that Lori Ayre discusses in her post Library Delivery 2.0. I think it’s insanely cool that David King’s library mails holds to patrons. My husband even suggested that he’d be willing to pay $3.00 to have someone get the books he wants to take out and have them ready for him at the desk. [...] [...] My husband isn’t the typical library patron in most of the places we have lived. He made me search for Ruby on Rails in a bunch of library catalogs as a test of how well the collection is keeping up with current technologies. In most cases (other than in Mountain View) there were between zero and two books on the topic, and more often there were zero. Obviously, our little library in Barre, Vermont isn’t going to have books that my husband wants because he’s probably one of perhaps three people in town who would want them. So I asked my husband “what if you could request a specific book and get it in a few days?” He liked that idea, but said that he was only willing to wait about three to five days to get it. Most small libraries can’t afford to cater to the long tail in terms of their permanent collection, so Interlibrary Loan is really the best answer. How many libraries really play up their ILL services on their Website? I never knew a service like that existed until my last year of college when I was writing my thesis. On our local library’s Website, I can’t even find anything about Interlibrary Loan. But ILL can often take far longer than three days unless you are part of a local consortium (Vermont libraries have been very slow to get into partnerships). It would be great to have a Netflix-like service for books (Update hey! I just found two!), since Netflix actually gets materials to users much faster. But right now, we should at least be playing up the fact that “hey, we may not have what you’re looking for, but we can definitely get it for you.” And maybe we should be considering some of those Netflix-esque models that Lori Ayre discusses in her post Library Delivery 2.0. I think it’s insanely cool that David King’s library mails holds to patrons. My husband even suggested that he’d be willing to pay $3.00 to have someone get the books he wants to take out and have them ready for him at the desk. [...]

]]> By: site ekle http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/comment-page-1/#comment-4903 site ekle Fri, 29 Dec 2006 16:11:40 +0000 http://www.davidleeking.com/2006/10/12/the-missing-piece-of-the-library-netflix-model/#comment-4903 It was good to meet you at Word on the Street on Sunday, Jim. I’m really getting into the book now, especially now the defilement has dried properly It was good to meet you at Word on the Street on Sunday, Jim. I’m really getting into the book now, especially now the defilement has dried properly

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