Computers in Libraries 2007: Day 3 - Case Study of Website Redesign
Posted on April 18, 2007
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Cuyahoga County Public Library
Where the library was…
they wanted to be a portal - have a customizabe customer experience
wanted to reach new audiences
weren’t quite sure what their customers wanted
created an rfp
Implementation of the website - by the website company…
discovery:
focus groups for the community - variety of types (ie., kids, teens, seniors, etc)
competitive research - looked at other library websites (bad idea, in my opinion… libraries aren’t competing with other libraries - they’re competing with amazon, barnes & noble, etc…
strategy:
mini portals - subjects, demographics, etc based mini portals… subject guides
needed a CMS that could handle blogs, rss, etc - new functionality
needed event management functionality
Ektron - their new CMS (dot net…)
Catalog - III
Federated Searc - webfeat
text messaging…
wanted to integrate all this stuff
cost - $150,000 - sounds pricey… but for what they bought, that’s about right for an outside web design firm to create a large-scale website.
I just checked out of the whole note taking thing, and am browsing their new site… some thoughts:
- kidspace - it’s not for kids - it’s for parents (just a quick visual look at the page)
- I’d say the same thing for the teens page
- I think with both the kids and the teens page, they most likely have great stuff for those user groups - but the main kids and teens page both look more like a hallmark cards page - very corporate.
they just mentioned they have more phases to implement. They have a great start - keep innovating!
cil2007
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