They wanted to be the first of the new libraries
1. design and build an absolutely fantastic new library
2. use technology to be more efficient and effective – but it will meet our patrons’ demands
They have one rule – tolerate uncertainty
Next, Alan Gray talked about their library building…
ok… the speaker just said “for any of you who are fighter pilots know this…” Hmm. Not so much.
Skip the RFP process for RFID! it’s a waste of time and effort and money and time
have each competitor design to your needs, then compare and contrast. Cool.
No tech services and no circ back office
instead, workflow managers, not clerks
a small workplace to deal with exceptions
So, they’re allowing vendors to do the cataloging – they’re outsourcing EVERYTHING. They might have to catalog 50-100 books a year.
And by the way, why not outsource paging too?
What would a library be if it needed no booktruck…
active items back on the shelf in 20 minutes!
They plan to direct order and ship the book to the patron, overnight…
everyone out in front of their desks
circ staff become reader advisors
information staff at remote reference points
technology staff work in partnership with patrons
we’ll have a virtual library, too
video chat, webex, etc…
Kinkos model – they want to be a regional collaborative digitization space
Much of this stuff was “here’s what we want to do.” If they REALLY do these things, they’ll be a hip library. Now, I want to know how they plan to do it – especially how they plan to get the book checked in and back on the shelf in 20 minutes.