Comments on: Bad United Airlines Customer Experience

By: Kim

Kim — Mon, 14 Dec 2009 12:52:55 +0000

The FAA mandates that bags can not be accepted prior to 4 hours before scheduled flight.

By: LES

LES — Wed, 04 Nov 2009 16:52:51 +0000

Valid compalint, but please don’t be an naive. Every airline, auto rental company, hospital, resturant, retail store, supermarket, school, government agency etc… have idiots in their customer service department. If you disagree, I feel sorry for you.

By: Ron

Ron — Mon, 13 Jul 2009 11:59:43 +0000

I had a disgusting and horrifying flight from Sydney to San Francisco few days ago. I believe was served a Gnocchi which was not only bad in taste, but RAW. It was heated fairly warm in the microwave that the Gnocchi got stuck to the plastic. It was also sticking in my mouth. I decided not to finish my meal as it would make me ill. I must say, I enjoyed eating salad, which I wished I had more of as I was starving several hours later. I had got served half a cup a water and when I asked for more, I didn’t get served for 45 MINUTES.
I was on the last seat, so I could hear and see everything around me. I was sitting on the last row of the aircraft. Later on during the flight, the air attendant had come around to offer water, which was nice?! I had some water as he walked passed my seat and off he went to the other side to offer water to the other passengers sitting on different aisle. As he came back towards my side, one of the passengers who was sitting few rows ahead of me was sleeping had woken up and asked for water.
The air attendant walked passed my seat and started mumbling and showed his anger towards the passenger. I was VERY surprised by this as their job is to assist us and make our journey at ease.
I ONLY had tomato and spinach as the scramble smelled and also got stuck to the plastic as it was WARM too much in the microwave. Again, had to wait for water for a while and later they told us there is NO DRINKING WATER ON THE PLANE. My fellow seat passanger asked for orange juice, they gave him sip worth of orange juice and said, “THIS IS ALL THEY HAVE LEFT.” They also ran out of ICE!
To top all this up, passenger sitting next to me received scramble eggs, which were GREEN IN COLOR. Now that is what I call a disgusting and terrifying flight.
I been having nightmares….i dont want to fly back to OZ with them. anyone suggests anything as my rights as a passenger?

Thanks guys…And please remember NOT to FLY UNITED AIRLINES!

By: Vergil

Vergil — Thu, 09 Jul 2009 15:32:42 +0000

The inference from your experience is really nice – Good thought!

I love this point “Labels are useless if they don’t match functionality”. Many times I wonder whether my application really does an “advance search!!”

By: Mike

Mike — Mon, 22 Jun 2009 23:03:01 +0000

Yes UA sucks. I have been a loyal flyer for years and the last trip was a nightmare. My luggage was already at my home airport when I was told my flight was cancelled. How did that happen? UA has resorted to lying to its customers. I am a business traveler and they won’t have me for a customer any longer.

By: Jag

Jag — Mon, 13 Apr 2009 18:08:19 +0000

Yep! I agree ! UA Service is bad. Recently I have travelled from Sydney to LA and the flight delayed for 4 hrs in Sydney due to some tech issues. I always allow for people to have bad odd days but the crew didn;t even serve water to the passengers. I having a nap whilst dinner was being served and when i woke up they didn’t care ask me if i need something to eat ( I woke up when they are rolling the trolley trying to pick up the litter from prviously served dinner); Of course I missed my flight in LAX.

By: Bill

Bill — Thu, 17 Jul 2008 20:43:21 +0000

In this day and age of airline problems… customer service should be KING… when it isn’t it sure makes me think about EVER traveling with that airline again. I had a nightmare experience with WestJet in Canada… they didn’t care…details on my blog.

By: Lester

Lester — Mon, 30 Jun 2008 03:09:13 +0000

It must be great to complain about the airlines because they can be easy targets. I have had terrible experiences at hotels, hospitals rental car counters, computer customer service etc… the list goes on and on. The fact is that the airlines as in many other industries, customer service can be improved, but flying is still a difficult, & highly regulated industry. Weather, traffic, airport capablity and other variables can quickly cause many problems most travrllers may not even consider.

By: Glenn Ogden

Glenn Ogden — Tue, 10 Jun 2008 18:29:38 +0000

The days of enjoying traveling are for sure GONE. On Flight 59 United on Thursday May 29, 2008 leaving Kona, Hawaii 10:10 AM for a 5:44 flight we sat with the seats in front of us leaned back on top of us we could not get in or out of the seat to go to the restroom – the reason for this position was the seats were so close together we could not put our knees straight out in front.It has been five days since this flight from hell and am still having problems with my right hip due to the position I had to sit for so long, the Airlines can count them selves lucky people are not getting blood clots having to sit in this position for the length of the flight, I want to talk to someone from United regarding this flightl

By: timothy

timothy — Wed, 28 May 2008 07:07:37 +0000

I’ll have to agree with the bad service from UA. My dad just got back from Korea and his flight was delayed an hour but for some reason his luggage was shipped on time. He arrived at LAX at about 12:15pm only to find that his luggage was not there. He filed a claim report and the so called “customer service” representative told him that his luggage would be delivered to a given address by 7pm but it never arrived. He then called customer service again and they told him that the baggage would be delivered by 9pm,he waited till 9:30pm and his baggage still did not arrive. Being tired of waiting for his baggage at a location in Los Angeles, called customer service again and told them our house address so that his baggage could be delivered there. The customer service representative once again told him to wait a few hours. 11:20pm and still no baggage! My dad then had me call customer service AGAIN and they told me that there was an urgent delivery to San Diego and the delivery guy just left San Diego and would deliver the baggage to our house around 2-5am! what can we do? we have to get the baggage so we have no choice but to wait, but man i never thought that the service could be so bad. how does something that was supposed to be delivered at 7pm be pushed all the way back to 2-5am? why is the delivery guy in San Diego at 11:20pm at night when our luggage was suppossed to be delivered by 7pm in a location in Los Angeles? i know there’s nothing that i can do about it as long as we get the luggage, but i just felt like i needed to let the public know about the bad service at United Airlines. I write this not in slander of United Airlines, but in hopes of somebody reading this story that can do something about the service. Thanks for letting me write on your page.