Comments on: Bad United Airlines Customer Experience http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/ David Lee King is the Digital Branch & Services Manager at the Topeka & Shawnee County Public Library, where he plans, implements, and experiments with emerging technology trends. He has spoken in the U.S. and Canada about emerging trends, website usability and management, digital experience planning, and managing techie staff, and has been published in many library-related journals. David writes the Internet Spotlight column in Public Libraries Magazine with Michael Porter. David maintains a blog at http://www.davidleeking.com Thu, 09 Feb 2012 18:50:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Jeremy http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/comment-page-2/#comment-29284 Jeremy Wed, 29 Dec 2010 05:39:00 +0000 http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/#comment-29284 I had the worst time with Continental and made a Facebook group please join and help me make this bad company that they are sucking and need to improve now! Share your bad experiences in the group and maybe someone someday will listen or read our group! http://www.facebook.com/home.php?sk=group_164316380271502&ap=1 thank you for anyone who reads this and helps in this fight to make big companies like Continental Airlines know that we pay them to provide a service for us and not to bite the hand that feeds you! I had the worst time with Continental and made a Facebook group please join and help me make this bad company that they are sucking and need to improve now! Share your bad experiences in the group and maybe someone someday will listen or read our group!

http://www.facebook.com/home.php?sk=group_164316380271502&ap=1

thank you for anyone who reads this and helps in this fight to make big companies like Continental Airlines know that we pay them to provide a service for us and not to bite the hand that feeds you!

]]> By: Jhontaff03 http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/comment-page-2/#comment-24647 Jhontaff03 Fri, 18 Jun 2010 23:58:00 +0000 http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/#comment-24647 the exclusive entity I can do for you is reschedule you to a embellish next day". She rung as if she was doing me a relic by justified doing that and said that "i was Dweller Hose's domain! While the remaining norm noblewoman at American muslim told that "you are Married Airlines' responsibilit ============== jhontaff03 <a href="http://onlineloanswithbadcredit.com" rel="dofollow">Online Loans with Bad Credit</a> the exclusive entity I can do for you is reschedule you to a embellish next day”. She rung as if she was doing me a relic by justified doing that and said that “i was Dweller Hose’s domain! While the remaining norm noblewoman at American muslim told that “you are Married Airlines’ responsibilit

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]]> By: Angeline http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/comment-page-1/#comment-24563 Angeline Thu, 03 Jun 2010 07:23:33 +0000 http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/#comment-24563 This was the worst customer service + flight experience that I have ever had. I had a UA 6334 flight to Philadelphia through Chicago. Since the flight was delayed, my first flight from Des Moines to Chicago was changed to "AMERICAN AIRLINES" that arrived @ Chicago, a few minutes earlier than the initial flight to give me a better chance of not missing my connecting flight to Philadelphia. But the American Airlines was canceled and the rude person at the gate desk there didn't even bother to attend to concern of being rescheduling through the initial flight that was delayed (ie UA 6334) as I knew for sure that flight was available within a few minutes. When she finally took her own time to attend to me, she simply said that she cant do anything as UA was my primary carrier and I had to go to them. She wouldn't even guide me with the gate or where i had to go! <br><br>Finally on reaching the UA gate, I met the meanest lady ever who wouldn't even listen to me and kept me waiting in the line until the long queue of another flight was over and my Flight took off without me! She was irresponsible, rude and least bothered about helping me out and was like "the only thing I can do for you is reschedule you to a flight next day". She spoke as if she was doing me a favor by even doing that and said that "i was American Airline's responsibility! While the other mean lady at American lady told that "you are United Airlines' responsibility". So finally my trip was delayed by a day. I was left stranded at the airport that night! She didn't even help me with my compensation/stay for that night. I ended up paying double for that trip by paying for my overnight stay+cab to and fro to airport twice and facing mean, lazy irresponsible customer service agents tossing off their responsibilities and losing a day off my vacation! And when I asked her if I could speak to someone, she was like if you have a problem, go online and say what you want! How mean!<br><br>At the end of the day ,<br><br>I lost money in hundreds!<br>I lost a whole day off my 3 day long weekend trip!<br>Was left stranded and frustrated alone in the airport!<br><br>PLEASE STAY AWAY FROM "UNITED AIRLINES' as well as "AMERICAN AIRLINES" if you want to have a peaceful, safe trip with responsible, profession customer service!<br><br>On a good note, on my way back I traveled by Delta Airlines flight which also got delayed/canceled due to mechanical problem) But the professional and responsible people at the Philadelphia Delta gates booked me on to 3 different flight with the option of getting me out there at the earliest possible and also gave me a $100 voucher for the inconvenience caused!<br>Now that's the difference between responsible & reckless! This was the worst customer service + flight experience that I have ever had. I had a UA 6334 flight to Philadelphia through Chicago. Since the flight was delayed, my first flight from Des Moines to Chicago was changed to “AMERICAN AIRLINES” that arrived @ Chicago, a few minutes earlier than the initial flight to give me a better chance of not missing my connecting flight to Philadelphia. But the American Airlines was canceled and the rude person at the gate desk there didn't even bother to attend to concern of being rescheduling through the initial flight that was delayed (ie UA 6334) as I knew for sure that flight was available within a few minutes. When she finally took her own time to attend to me, she simply said that she cant do anything as UA was my primary carrier and I had to go to them. She wouldn't even guide me with the gate or where i had to go!

Finally on reaching the UA gate, I met the meanest lady ever who wouldn't even listen to me and kept me waiting in the line until the long queue of another flight was over and my Flight took off without me! She was irresponsible, rude and least bothered about helping me out and was like “the only thing I can do for you is reschedule you to a flight next day”. She spoke as if she was doing me a favor by even doing that and said that “i was American Airline's responsibility! While the other mean lady at American lady told that “you are United Airlines' responsibility”. So finally my trip was delayed by a day. I was left stranded at the airport that night! She didn't even help me with my compensation/stay for that night. I ended up paying double for that trip by paying for my overnight stay+cab to and fro to airport twice and facing mean, lazy irresponsible customer service agents tossing off their responsibilities and losing a day off my vacation! And when I asked her if I could speak to someone, she was like if you have a problem, go online and say what you want! How mean!

At the end of the day ,

I lost money in hundreds!
I lost a whole day off my 3 day long weekend trip!
Was left stranded and frustrated alone in the airport!

PLEASE STAY AWAY FROM “UNITED AIRLINES' as well as “AMERICAN AIRLINES” if you want to have a peaceful, safe trip with responsible, profession customer service!

On a good note, on my way back I traveled by Delta Airlines flight which also got delayed/canceled due to mechanical problem) But the professional and responsible people at the Philadelphia Delta gates booked me on to 3 different flight with the option of getting me out there at the earliest possible and also gave me a $100 voucher for the inconvenience caused!
Now that's the difference between responsible & reckless!

]]> By: Angeline http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/comment-page-1/#comment-24331 Angeline Thu, 03 Jun 2010 02:23:33 +0000 http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/#comment-24331 This was the worst customer service + flight experience that I have ever had. I had a UA 6334 flight to Philadelphia through Chicago. Since the flight was delayed, my first flight from Des Moines to Chicago was changed to "AMERICAN AIRLINES" that arrived @ Chicago, a few minutes earlier than the initial flight to give me a better chance of not missing my connecting flight to Philadelphia. But the American Airlines was canceled and the rude person at the gate desk there didn't even bother to attend to concern of being rescheduling through the initial flight that was delayed (ie UA 6334) as I knew for sure that flight was available within a few minutes. When she finally took her own time to attend to me, she simply said that she cant do anything as UA was my primary carrier and I had to go to them. She wouldn't even guide me with the gate or where i had to go! <br><br>Finally on reaching the UA gate, I met the meanest lady ever who wouldn't even listen to me and kept me waiting in the line until the long queue of another flight was over and my Flight took off without me! She was irresponsible, rude and least bothered about helping me out and was like "the only thing I can do for you is reschedule you to a flight next day". She spoke as if she was doing me a favor by even doing that and said that "i was American Airline's responsibility! While the other mean lady at American lady told that "you are United Airlines' responsibility". So finally my trip was delayed by a day. I was left stranded at the airport that night! She didn't even help me with my compensation/stay for that night. I ended up paying double for that trip by paying for my overnight stay+cab to and fro to airport twice and facing mean, lazy irresponsible customer service agents tossing off their responsibilities and losing a day off my vacation! And when I asked her if I could speak to someone, she was like if you have a problem, go online and say what you want! How mean!<br><br>At the end of the day ,<br><br>I lost money in hundreds!<br>I lost a whole day off my 3 day long weekend trip!<br>Was left stranded and frustrated alone in the airport!<br><br>PLEASE STAY AWAY FROM "UNITED AIRLINES' as well as "AMERICAN AIRLINES" if you want to have a peaceful, safe trip with responsible, profession customer service!<br><br>On a good note, on my way back I traveled by Delta Airlines flight which also got delayed/canceled due to mechanical problem) But the professional and responsible people at the Philadelphia Delta gates booked me on to 3 different flight with the option of getting me out there at the earliest possible and also gave me a $100 voucher for the inconvenience caused!<br>Now that's the difference between responsible & reckless! This was the worst customer service + flight experience that I have ever had. I had a UA 6334 flight to Philadelphia through Chicago. Since the flight was delayed, my first flight from Des Moines to Chicago was changed to “AMERICAN AIRLINES” that arrived @ Chicago, a few minutes earlier than the initial flight to give me a better chance of not missing my connecting flight to Philadelphia. But the American Airlines was canceled and the rude person at the gate desk there didn't even bother to attend to concern of being rescheduling through the initial flight that was delayed (ie UA 6334) as I knew for sure that flight was available within a few minutes. When she finally took her own time to attend to me, she simply said that she cant do anything as UA was my primary carrier and I had to go to them. She wouldn't even guide me with the gate or where i had to go!

Finally on reaching the UA gate, I met the meanest lady ever who wouldn't even listen to me and kept me waiting in the line until the long queue of another flight was over and my Flight took off without me! She was irresponsible, rude and least bothered about helping me out and was like “the only thing I can do for you is reschedule you to a flight next day”. She spoke as if she was doing me a favor by even doing that and said that “i was American Airline's responsibility! While the other mean lady at American lady told that “you are United Airlines' responsibility”. So finally my trip was delayed by a day. I was left stranded at the airport that night! She didn't even help me with my compensation/stay for that night. I ended up paying double for that trip by paying for my overnight stay+cab to and fro to airport twice and facing mean, lazy irresponsible customer service agents tossing off their responsibilities and losing a day off my vacation! And when I asked her if I could speak to someone, she was like if you have a problem, go online and say what you want! How mean!

At the end of the day ,

I lost money in hundreds!
I lost a whole day off my 3 day long weekend trip!
Was left stranded and frustrated alone in the airport!

PLEASE STAY AWAY FROM “UNITED AIRLINES' as well as “AMERICAN AIRLINES” if you want to have a peaceful, safe trip with responsible, profession customer service!

On a good note, on my way back I traveled by Delta Airlines flight which also got delayed/canceled due to mechanical problem) But the professional and responsible people at the Philadelphia Delta gates booked me on to 3 different flight with the option of getting me out there at the earliest possible and also gave me a $100 voucher for the inconvenience caused!
Now that's the difference between responsible & reckless!

]]> By: Nic http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/comment-page-1/#comment-23911 Nic Tue, 23 Mar 2010 21:15:49 +0000 http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/#comment-23911 try waiting in line for 5 hrs just to get a hotel voucher after united cancels your flight... for the second time in a week. try waiting in line for 5 hrs just to get a hotel voucher after united cancels your flight… for the second time in a week.

]]> By: Kim http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/comment-page-1/#comment-23534 Kim Mon, 14 Dec 2009 12:52:55 +0000 http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/#comment-23534 The FAA mandates that bags can not be accepted prior to 4 hours before scheduled flight. The FAA mandates that bags can not be accepted prior to 4 hours before scheduled flight.

]]> By: LES http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/comment-page-1/#comment-23046 LES Wed, 04 Nov 2009 16:52:51 +0000 http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/#comment-23046 Valid compalint, but please don't be an naive. Every airline, auto rental company, hospital, resturant, retail store, supermarket, school, government agency etc... have idiots in their customer service department. If you disagree, I feel sorry for you. Valid compalint, but please don’t be an naive. Every airline, auto rental company, hospital, resturant, retail store, supermarket, school, government agency etc… have idiots in their customer service department. If you disagree, I feel sorry for you.

]]> By: LES http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/comment-page-1/#comment-25588 LES Wed, 04 Nov 2009 16:52:00 +0000 http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/#comment-25588 Valid compalint, but please don't be an naive. Every airline, auto rental company, hospital, resturant, retail store, supermarket, school, government agency etc... have idiots in their customer service department. If you disagree, I feel sorry for you. Valid compalint, but please don’t be an naive. Every airline, auto rental company, hospital, resturant, retail store, supermarket, school, government agency etc… have idiots in their customer service department. If you disagree, I feel sorry for you.

]]> By: Ron http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/comment-page-1/#comment-21900 Ron Mon, 13 Jul 2009 11:59:43 +0000 http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/#comment-21900 I had a disgusting and horrifying flight from Sydney to San Francisco few days ago. I believe was served a Gnocchi which was not only bad in taste, but RAW. It was heated fairly warm in the microwave that the Gnocchi got stuck to the plastic. It was also sticking in my mouth. I decided not to finish my meal as it would make me ill. I must say, I enjoyed eating salad, which I wished I had more of as I was starving several hours later. I had got served half a cup a water and when I asked for more, I didn’t get served for 45 MINUTES. I was on the last seat, so I could hear and see everything around me. I was sitting on the last row of the aircraft. Later on during the flight, the air attendant had come around to offer water, which was nice?! I had some water as he walked passed my seat and off he went to the other side to offer water to the other passengers sitting on different aisle. As he came back towards my side, one of the passengers who was sitting few rows ahead of me was sleeping had woken up and asked for water. The air attendant walked passed my seat and started mumbling and showed his anger towards the passenger. I was VERY surprised by this as their job is to assist us and make our journey at ease. I ONLY had tomato and spinach as the scramble smelled and also got stuck to the plastic as it was WARM too much in the microwave. Again, had to wait for water for a while and later they told us there is NO DRINKING WATER ON THE PLANE. My fellow seat passanger asked for orange juice, they gave him sip worth of orange juice and said, “THIS IS ALL THEY HAVE LEFT.” They also ran out of ICE! To top all this up, passenger sitting next to me received scramble eggs, which were GREEN IN COLOR. Now that is what I call a disgusting and terrifying flight. I been having nightmares....i dont want to fly back to OZ with them. anyone suggests anything as my rights as a passenger? Thanks guys...And please remember NOT to FLY UNITED AIRLINES! I had a disgusting and horrifying flight from Sydney to San Francisco few days ago. I believe was served a Gnocchi which was not only bad in taste, but RAW. It was heated fairly warm in the microwave that the Gnocchi got stuck to the plastic. It was also sticking in my mouth. I decided not to finish my meal as it would make me ill. I must say, I enjoyed eating salad, which I wished I had more of as I was starving several hours later. I had got served half a cup a water and when I asked for more, I didn’t get served for 45 MINUTES.
I was on the last seat, so I could hear and see everything around me. I was sitting on the last row of the aircraft. Later on during the flight, the air attendant had come around to offer water, which was nice?! I had some water as he walked passed my seat and off he went to the other side to offer water to the other passengers sitting on different aisle. As he came back towards my side, one of the passengers who was sitting few rows ahead of me was sleeping had woken up and asked for water.
The air attendant walked passed my seat and started mumbling and showed his anger towards the passenger. I was VERY surprised by this as their job is to assist us and make our journey at ease.
I ONLY had tomato and spinach as the scramble smelled and also got stuck to the plastic as it was WARM too much in the microwave. Again, had to wait for water for a while and later they told us there is NO DRINKING WATER ON THE PLANE. My fellow seat passanger asked for orange juice, they gave him sip worth of orange juice and said, “THIS IS ALL THEY HAVE LEFT.” They also ran out of ICE!
To top all this up, passenger sitting next to me received scramble eggs, which were GREEN IN COLOR. Now that is what I call a disgusting and terrifying flight.
I been having nightmares….i dont want to fly back to OZ with them. anyone suggests anything as my rights as a passenger?

Thanks guys…And please remember NOT to FLY UNITED AIRLINES!

]]> By: Ron http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/comment-page-1/#comment-25587 Ron Mon, 13 Jul 2009 11:59:00 +0000 http://www.davidleeking.com/2007/05/26/bad-united-airlines-customer-experience/#comment-25587 I had a disgusting and horrifying flight from Sydney to San Francisco few days ago. I believe was served a Gnocchi which was not only bad in taste, but RAW. It was heated fairly warm in the microwave that the Gnocchi got stuck to the plastic. It was also sticking in my mouth. I decided not to finish my meal as it would make me ill. I must say, I enjoyed eating salad, which I wished I had more of as I was starving several hours later. I had got served half a cup a water and when I asked for more, I didn’t get served for 45 MINUTES. I was on the last seat, so I could hear and see everything around me. I was sitting on the last row of the aircraft. Later on during the flight, the air attendant had come around to offer water, which was nice?! I had some water as he walked passed my seat and off he went to the other side to offer water to the other passengers sitting on different aisle. As he came back towards my side, one of the passengers who was sitting few rows ahead of me was sleeping had woken up and asked for water. The air attendant walked passed my seat and started mumbling and showed his anger towards the passenger. I was VERY surprised by this as their job is to assist us and make our journey at ease. I ONLY had tomato and spinach as the scramble smelled and also got stuck to the plastic as it was WARM too much in the microwave. Again, had to wait for water for a while and later they told us there is NO DRINKING WATER ON THE PLANE. My fellow seat passanger asked for orange juice, they gave him sip worth of orange juice and said, “THIS IS ALL THEY HAVE LEFT.” They also ran out of ICE! To top all this up, passenger sitting next to me received scramble eggs, which were GREEN IN COLOR. Now that is what I call a disgusting and terrifying flight. I been having nightmares....i dont want to fly back to OZ with them. anyone suggests anything as my rights as a passenger? Thanks guys...And please remember NOT to FLY UNITED AIRLINES! I had a disgusting and horrifying flight from Sydney to San Francisco few days ago. I believe was served a Gnocchi which was not only bad in taste, but RAW. It was heated fairly warm in the microwave that the Gnocchi got stuck to the plastic. It was also sticking in my mouth. I decided not to finish my meal as it would make me ill. I must say, I enjoyed eating salad, which I wished I had more of as I was starving several hours later. I had got served half a cup a water and when I asked for more, I didn’t get served for 45 MINUTES.
I was on the last seat, so I could hear and see everything around me. I was sitting on the last row of the aircraft. Later on during the flight, the air attendant had come around to offer water, which was nice?! I had some water as he walked passed my seat and off he went to the other side to offer water to the other passengers sitting on different aisle. As he came back towards my side, one of the passengers who was sitting few rows ahead of me was sleeping had woken up and asked for water.
The air attendant walked passed my seat and started mumbling and showed his anger towards the passenger. I was VERY surprised by this as their job is to assist us and make our journey at ease.
I ONLY had tomato and spinach as the scramble smelled and also got stuck to the plastic as it was WARM too much in the microwave. Again, had to wait for water for a while and later they told us there is NO DRINKING WATER ON THE PLANE. My fellow seat passanger asked for orange juice, they gave him sip worth of orange juice and said, “THIS IS ALL THEY HAVE LEFT.” They also ran out of ICE!
To top all this up, passenger sitting next to me received scramble eggs, which were GREEN IN COLOR. Now that is what I call a disgusting and terrifying flight.
I been having nightmares….i dont want to fly back to OZ with them. anyone suggests anything as my rights as a passenger?

Thanks guys…And please remember NOT to FLY UNITED AIRLINES!

]]>