My personal favorite part of this presentation is the comparison of ordering a book in Amazon vs checking out a book via a library catalog – VERY different user experience!
The interesting discussion is taking place on the download squad blog. Read the post, then read the comments – lots of good fodder about customer perception of libraries there.
And the author of the post, Brad Linder, is to be thanked by all librarians for saying things like this about BookSwim:
- “But also unlike your public library, you have to pay a monthly fee to join [bookswim].”
- “Or you could, you know, go to your local library. They might not have 150,000 titles, but that’s what interlibrary loan is for.” (wow – he even uses ILL – cool!).
So go read the post and the comments!
The Break Up
Uploaded by geertdesager
Here’s a fun video I discovered this morning, and had a few thoughts about it. The video’s about advertisers and consumers “getting a divorce.” The best part, to me, is when the “advertiser” says “I know everything about you – you’re 24-31…” (and he’s talking to an actual person – pretty funny).
Do libraries do this? Not sure… what do you think?
Here’s a link to my presentation.
Little things that were fun:
- dinner with Steven M. Cohen
- receiving (and answering) MySpace email 30 minutes before my presentation by someone attending the presentation
- and getting flickr’d and twitter’d after the presentation by a couple other attendees. Cool beans!
So far, here’s my list of twittering libraries (for those of you thoroughly confused by that, check out twitter):
- Casa Grande Library System (twitter feed)
- Cleveland Public Library (twitter feed)
- Missouri River regional Library (twitter feed)
- Nebraska Library Commission (twitter feed)
- Lunar and Planetary Institute Library (twitter feed)
- YALSA (twitter feed)
- Ada Community Library (twitter feed)
- University of Illinois at Urbana-Champaign, Undergraduate Library (twitter feed)
- Kista bibliotek (part of Stockholm Public Library) (twitter feed)
Any others? Let me know, and I’ll add you to the list!
2nd update: added the Kista bibliotek.
Update: Added Cleveland Public Library’s twitter feed, Ada Community Library, and U of I.