Comments on: Topeka Has IM http://www.davidleeking.com/2007/06/07/topeka-has-im/ David Lee King is the Digital Branch & Services Manager at the Topeka & Shawnee County Public Library, where he plans, implements, and experiments with emerging technology trends. He has spoken in the U.S. and Canada about emerging trends, website usability and management, digital experience planning, and managing techie staff, and has been published in many library-related journals. David writes the Internet Spotlight column in Public Libraries Magazine with Michael Porter. David maintains a blog at http://www.davidleeking.com Thu, 09 Feb 2012 18:50:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: davidleeking http://www.davidleeking.com/2007/06/07/topeka-has-im/comment-page-1/#comment-8071 davidleeking Mon, 25 Jun 2007 18:31:04 +0000 http://www.davidleeking.com/2007/06/07/topeka-has-im/#comment-8071 Thanks, Lissa! Very cool comment from someone at my library about how using Meebo is going so far. Thanks, Lissa! Very cool comment from someone at my library about how using Meebo is going so far.

]]> By: davidleeking http://www.davidleeking.com/2007/06/07/topeka-has-im/comment-page-1/#comment-25625 davidleeking Mon, 25 Jun 2007 18:31:00 +0000 http://www.davidleeking.com/2007/06/07/topeka-has-im/#comment-25625 Thanks, Lissa! Very cool comment from someone at my library about how using Meebo is going so far. Thanks, Lissa! Very cool comment from someone at my library about how using Meebo is going so far.

]]> By: lissa http://www.davidleeking.com/2007/06/07/topeka-has-im/comment-page-1/#comment-8062 lissa Mon, 25 Jun 2007 14:00:36 +0000 http://www.davidleeking.com/2007/06/07/topeka-has-im/#comment-8062 I was using chat software to help patrons in 2001 at the University of Illinois libraries before I came to TSCPL, and I never figured out why this didn't catch on more quickly with more libraries, so I was VERY glad that we are finally using meebo here in Topeka. Last Friday, I had THREE meebo questions simultaneously, which was a bit tricky since there is no way on a shared "reference" account to have another staff person take one of the questions, and no way to set my status to "I'm helping someone" without disconnecting with the three people I already have! Another problem with a shared account for me is that patrons seem to want to know who they are talking to. I had a patron log on three times over the course of my shift, and she would ask the same three questions before getting to her new question in order to see if the answers would be the same (I asked her the third time who she was repeating questions and she said "wanted to see who was answering". Occassional overload and identity issues aside, I think that patrons are really enjoying trying out this new service at TSCPL. I hope that we can staff meebo more soon - right now we are only logging in M-F 9-5, and I think that evenings and weekend hours would be useful to our customers. (We have to get speakers out at the reference desks first though, so that we can hear the "ding") I was using chat software to help patrons in 2001 at the University of Illinois libraries before I came to TSCPL, and I never figured out why this didn’t catch on more quickly with more libraries, so I was VERY glad that we are finally using meebo here in Topeka. Last Friday, I had THREE meebo questions simultaneously, which was a bit tricky since there is no way on a shared “reference” account to have another staff person take one of the questions, and no way to set my status to “I’m helping someone” without disconnecting with the three people I already have! Another problem with a shared account for me is that patrons seem to want to know who they are talking to. I had a patron log on three times over the course of my shift, and she would ask the same three questions before getting to her new question in order to see if the answers would be the same (I asked her the third time who she was repeating questions and she said “wanted to see who was answering”. Occassional overload and identity issues aside, I think that patrons are really enjoying trying out this new service at TSCPL. I hope that we can staff meebo more soon – right now we are only logging in M-F 9-5, and I think that evenings and weekend hours would be useful to our customers. (We have to get speakers out at the reference desks first though, so that we can hear the “ding”)

]]> By: lissa http://www.davidleeking.com/2007/06/07/topeka-has-im/comment-page-1/#comment-25624 lissa Mon, 25 Jun 2007 14:00:00 +0000 http://www.davidleeking.com/2007/06/07/topeka-has-im/#comment-25624 I was using chat software to help patrons in 2001 at the University of Illinois libraries before I came to TSCPL, and I never figured out why this didn't catch on more quickly with more libraries, so I was VERY glad that we are finally using meebo here in Topeka. Last Friday, I had THREE meebo questions simultaneously, which was a bit tricky since there is no way on a shared "reference" account to have another staff person take one of the questions, and no way to set my status to "I'm helping someone" without disconnecting with the three people I already have! Another problem with a shared account for me is that patrons seem to want to know who they are talking to. I had a patron log on three times over the course of my shift, and she would ask the same three questions before getting to her new question in order to see if the answers would be the same (I asked her the third time who she was repeating questions and she said "wanted to see who was answering". Occassional overload and identity issues aside, I think that patrons are really enjoying trying out this new service at TSCPL. I hope that we can staff meebo more soon - right now we are only logging in M-F 9-5, and I think that evenings and weekend hours would be useful to our customers. (We have to get speakers out at the reference desks first though, so that we can hear the "ding") I was using chat software to help patrons in 2001 at the University of Illinois libraries before I came to TSCPL, and I never figured out why this didn’t catch on more quickly with more libraries, so I was VERY glad that we are finally using meebo here in Topeka. Last Friday, I had THREE meebo questions simultaneously, which was a bit tricky since there is no way on a shared “reference” account to have another staff person take one of the questions, and no way to set my status to “I’m helping someone” without disconnecting with the three people I already have! Another problem with a shared account for me is that patrons seem to want to know who they are talking to. I had a patron log on three times over the course of my shift, and she would ask the same three questions before getting to her new question in order to see if the answers would be the same (I asked her the third time who she was repeating questions and she said “wanted to see who was answering”. Occassional overload and identity issues aside, I think that patrons are really enjoying trying out this new service at TSCPL. I hope that we can staff meebo more soon – right now we are only logging in M-F 9-5, and I think that evenings and weekend hours would be useful to our customers. (We have to get speakers out at the reference desks first though, so that we can hear the “ding”)

]]> By: royce http://www.davidleeking.com/2007/06/07/topeka-has-im/comment-page-1/#comment-8047 royce Sun, 24 Jun 2007 04:03:59 +0000 http://www.davidleeking.com/2007/06/07/topeka-has-im/#comment-8047 Love the meebo. I am currently working on IM buy-in at my library: The Manhattan Public Library in Manhattan, Kansas. I think the question you presented about what to do when you have to choose between IM and a phone call is a very interesting policy question. I would be most interested in seeing how things work out. side note: I am spending this weekend in graduate school at ESU/SLIM with two people from your library, and talking to one of them earlier today they thought that the meebo was "awesome". Love the meebo. I am currently working on IM buy-in at my library: The Manhattan Public Library in Manhattan, Kansas.

I think the question you presented about what to do when you have to choose between IM and a phone call is a very interesting policy question.

I would be most interested in seeing how things work out.

side note:
I am spending this weekend in graduate school at ESU/SLIM with two people from your library, and talking to one of them earlier today they thought that the meebo was “awesome”.

]]> By: royce http://www.davidleeking.com/2007/06/07/topeka-has-im/comment-page-1/#comment-25623 royce Sun, 24 Jun 2007 04:03:00 +0000 http://www.davidleeking.com/2007/06/07/topeka-has-im/#comment-25623 Love the meebo. I am currently working on IM buy-in at my library: The Manhattan Public Library in Manhattan, Kansas. I think the question you presented about what to do when you have to choose between IM and a phone call is a very interesting policy question. I would be most interested in seeing how things work out. side note: I am spending this weekend in graduate school at ESU/SLIM with two people from your library, and talking to one of them earlier today they thought that the meebo was "awesome". Love the meebo. I am currently working on IM buy-in at my library: The Manhattan Public Library in Manhattan, Kansas.

I think the question you presented about what to do when you have to choose between IM and a phone call is a very interesting policy question.

I would be most interested in seeing how things work out.

side note:
I am spending this weekend in graduate school at ESU/SLIM with two people from your library, and talking to one of them earlier today they thought that the meebo was “awesome”.

]]> By: Rikhei http://www.davidleeking.com/2007/06/07/topeka-has-im/comment-page-1/#comment-8021 Rikhei Fri, 22 Jun 2007 17:14:38 +0000 http://www.davidleeking.com/2007/06/07/topeka-has-im/#comment-8021 I wish you better luck with Trillian than we had - we couldn't get it to stay connected to the Meebo server. (<a href="http://blog.lethal-librarian.net/archives/34" rel="nofollow">We're using GAIM/Pidgin instead.</a>) I wish you better luck with Trillian than we had – we couldn’t get it to stay connected to the Meebo server. (We’re using GAIM/Pidgin instead.)

]]> By: Rikhei http://www.davidleeking.com/2007/06/07/topeka-has-im/comment-page-1/#comment-25622 Rikhei Fri, 22 Jun 2007 17:14:00 +0000 http://www.davidleeking.com/2007/06/07/topeka-has-im/#comment-25622 I wish you better luck with Trillian than we had - we couldn't get it to stay connected to the Meebo server. (<a href="http://blog.lethal-librarian.net/archives/34" rel="nofollow">We're using GAIM/Pidgin instead.</a>) I wish you better luck with Trillian than we had – we couldn’t get it to stay connected to the Meebo server. (We’re using GAIM/Pidgin instead.)

]]> By: 图林丫枝的虚拟时光 » 初试Meebo Reference http://www.davidleeking.com/2007/06/07/topeka-has-im/comment-page-1/#comment-7957 图林丫枝的虚拟时光 » 初试Meebo Reference Wed, 20 Jun 2007 06:16:08 +0000 http://www.davidleeking.com/2007/06/07/topeka-has-im/#comment-7957 [...] Reference，所以最近几天比较关注IM，David Lee King博文也谈到他的图书馆有两项新举措，一是IM reference! (Yippie!) ，二为Using the [...] [...] Reference，所以最近几天比较关注IM，David Lee King博文也谈到他的图书馆有两项新举措，一是IM reference! (Yippie!) ，二为Using the [...]

]]> By: Sarah Houghton-Jan (Librarian in Black) http://www.davidleeking.com/2007/06/07/topeka-has-im/comment-page-1/#comment-7749 Sarah Houghton-Jan (Librarian in Black) Fri, 15 Jun 2007 06:14:42 +0000 http://www.davidleeking.com/2007/06/07/topeka-has-im/#comment-7749 Congratulations to the tenth degree, David! We are planning to do the same with our new website, which is still in the design phase. That MeeboMe Widget is the best thing since sliced bread. Congratulations to the tenth degree, David! We are planning to do the same with our new website, which is still in the design phase. That MeeboMe Widget is the best thing since sliced bread.

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