Go read the whole article at techrepublic… but here are two of their “10 dirty little secrets” about the IT department:
3. Veteran IT professionals are often the biggest roadblock to implementing new technologies
A lot of companies could implement more cutting edge stuff than they do. There are plenty of times when upgrading or replacing software or infrastructure can potentially save money and/or increase productivity and profitability. However, itâ€™s often the case that one of the largest roadblocks to migrating to new technologies is not budget constraints or management objections; itâ€™s the veteran techies in the IT department. Once they have something up and running, they are reluctant to change it. This can be a good thing because their jobs depend on keeping the infrastructure stable, but they also use that as an excuse to not spend the time to learn new things or stretch themselves in new directions. They get lazy, complacent, and self-satisfied.
2. Some IT professionals deploy technologies that do more to consolidate their own power than to help the business
Another subtle but blameworthy thing that some IT professionals do is select and implement technologies based on how well those technologies make the business dependent on the IT pros to run them, rather than which ones are truly best for the business itself. For example, IT pros might select a solution that requires specialized skills to maintain instead of a more turnkey solution. Or an IT manager might have more of a Linux/UNIX background and so chooses a Linux-based solution over a Windows solution, even though the Windows solution is a better business decision (or, vice versa, a Windows admin might bypass a Linux-based appliance, for example). There are often excuses and justifications given for this type of behavior, but most of them are disingenuous.
Ouch! I’ve seen library IT departments that do everything on this list. Heck, I’ve worked in them! Do your IT departments have any of these tendencies? If so, what’s your plan to stop them from happening?