Comments on: Some Thoughts and Quotes about Authenticity http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/ David Lee King is the Digital Branch & Services Manager at the Topeka & Shawnee County Public Library, where he plans, implements, and experiments with emerging technology trends. He has spoken in the U.S. and Canada about emerging trends, website usability and management, digital experience planning, and managing techie staff, and has been published in many library-related journals. David writes the Internet Spotlight column in Public Libraries Magazine with Michael Porter. David maintains a blog at http://www.davidleeking.com Thu, 09 Feb 2012 18:50:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Jeff Imparato http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/comment-page-1/#comment-23557 Jeff Imparato Mon, 14 Dec 2009 12:53:45 +0000 http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/#comment-23557 Hi David,<br><br>I happen to know the owners of Cold Stone, and I'm sure they would appreciate your feedback. Did you leave a customer comment card there? otherwise, I can give you a contact number to talk to them directly. Hi David,

I happen to know the owners of Cold Stone, and I'm sure they would appreciate your feedback. Did you leave a customer comment card there? otherwise, I can give you a contact number to talk to them directly.

]]> By: Tony Tallent http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/comment-page-1/#comment-13238 Tony Tallent Thu, 13 Dec 2007 04:17:28 +0000 http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/#comment-13238 David you're right on here. What I see happening is that the world-o-spin or catch-phrase-leadership has latched on to this really meaningful word, Experience. Our real world really should match our Virtual world which should match all that we say and do each day. Otherwise "Experience" just becomes another piece of jargon (ie, "out of the box thinking"). Tony Tallent www.yestoknow.com David you’re right on here. What I see happening is that the world-o-spin or catch-phrase-leadership has latched on to this really meaningful word, Experience. Our real world really should match our Virtual world which should match all that we say and do each day. Otherwise “Experience” just becomes another piece of jargon (ie, “out of the box thinking”).
Tony Tallent
http://www.yestoknow.com

]]> By: Tony Tallent http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/comment-page-1/#comment-26016 Tony Tallent Thu, 13 Dec 2007 04:17:00 +0000 http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/#comment-26016 David you're right on here. What I see happening is that the world-o-spin or catch-phrase-leadership has latched on to this really meaningful word, Experience. Our real world really should match our Virtual world which should match all that we say and do each day. Otherwise "Experience" just becomes another piece of jargon (ie, "out of the box thinking"). Tony Tallent www.yestoknow.com David you’re right on here. What I see happening is that the world-o-spin or catch-phrase-leadership has latched on to this really meaningful word, Experience. Our real world really should match our Virtual world which should match all that we say and do each day. Otherwise “Experience” just becomes another piece of jargon (ie, “out of the box thinking”).
Tony Tallent
http://www.yestoknow.com

]]> By: LIS651 » Blog Archive » Some Thoughts and Quotes about Authenticity http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/comment-page-1/#comment-12076 LIS651 » Blog Archive » Some Thoughts and Quotes about Authenticity Mon, 19 Nov 2007 19:25:01 +0000 http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/#comment-12076 [...] http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/ [...] [...] http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/ [...]

]]> By: Jeff Imparato http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/comment-page-1/#comment-11931 Jeff Imparato Sat, 17 Nov 2007 20:20:29 +0000 http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/#comment-11931 Hi David, I happen to know the owners of Cold Stone, and I'm sure they would appreciate your feedback. Did you leave a customer comment card there? otherwise, I can give you a contact number to talk to them directly. Hi David,

I happen to know the owners of Cold Stone, and I’m sure they would appreciate your feedback. Did you leave a customer comment card there? otherwise, I can give you a contact number to talk to them directly.

]]> By: Lissa Staley http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/comment-page-1/#comment-11880 Lissa Staley Fri, 16 Nov 2007 15:54:28 +0000 http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/#comment-11880 This book looks great - I just requested that our library purchase it and asked to be put on the waiting list! I'm frontline staff, so most of my time (and energy!) is spent teaching people who come to the desk how to use the computer management software, printing software, random websites, etc that they want to use at the library, or sometimes even occasionally helping them find books! But the summaries of this book on amazon really resonate with me, because I think that I approach customer service as an experience I provide for the patron. The way I have always thought about it is "If people are spending their tax dollars on customer service from me, I better be enthusiastic and entertaining, because no one wants to pay for grumpy and sarcastic (even if that's how I am feeling)." While I feel good about this in the physical library, I am less certain of how to apply these ideas on the library's website. Does anyone know of good library examples of authentic experience websites? This book looks great – I just requested that our library purchase it and asked to be put on the waiting list! I’m frontline staff, so most of my time (and energy!) is spent teaching people who come to the desk how to use the computer management software, printing software, random websites, etc that they want to use at the library, or sometimes even occasionally helping them find books! But the summaries of this book on amazon really resonate with me, because I think that I approach customer service as an experience I provide for the patron. The way I have always thought about it is “If people are spending their tax dollars on customer service from me, I better be enthusiastic and entertaining, because no one wants to pay for grumpy and sarcastic (even if that’s how I am feeling).” While I feel good about this in the physical library, I am less certain of how to apply these ideas on the library’s website. Does anyone know of good library examples of authentic experience websites?

]]> By: Lissa Staley http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/comment-page-1/#comment-26015 Lissa Staley Fri, 16 Nov 2007 15:54:00 +0000 http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/#comment-26015 This book looks great - I just requested that our library purchase it and asked to be put on the waiting list! I'm frontline staff, so most of my time (and energy!) is spent teaching people who come to the desk how to use the computer management software, printing software, random websites, etc that they want to use at the library, or sometimes even occasionally helping them find books! But the summaries of this book on amazon really resonate with me, because I think that I approach customer service as an experience I provide for the patron. The way I have always thought about it is "If people are spending their tax dollars on customer service from me, I better be enthusiastic and entertaining, because no one wants to pay for grumpy and sarcastic (even if that's how I am feeling)." While I feel good about this in the physical library, I am less certain of how to apply these ideas on the library's website. Does anyone know of good library examples of authentic experience websites? This book looks great – I just requested that our library purchase it and asked to be put on the waiting list! I’m frontline staff, so most of my time (and energy!) is spent teaching people who come to the desk how to use the computer management software, printing software, random websites, etc that they want to use at the library, or sometimes even occasionally helping them find books! But the summaries of this book on amazon really resonate with me, because I think that I approach customer service as an experience I provide for the patron. The way I have always thought about it is “If people are spending their tax dollars on customer service from me, I better be enthusiastic and entertaining, because no one wants to pay for grumpy and sarcastic (even if that’s how I am feeling).” While I feel good about this in the physical library, I am less certain of how to apply these ideas on the library’s website. Does anyone know of good library examples of authentic experience websites?

]]> By: University Update - Yahoo - Some Thoughts and Quotes about Authenticity http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/comment-page-1/#comment-11795 University Update - Yahoo - Some Thoughts and Quotes about Authenticity Thu, 15 Nov 2007 17:59:19 +0000 http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/#comment-11795 [...] Some Thoughts and Quotes about Authenticity » This Summary is from an article posted at David Lee King on Thursday, November 15, 2007 I’m [...] [...] Some Thoughts and Quotes about Authenticity » This Summary is from an article posted at David Lee King on Thursday, November 15, 2007 I’m [...]

]]> By: Emily C http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/comment-page-1/#comment-11791 Emily C Thu, 15 Nov 2007 15:16:04 +0000 http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/#comment-11791 "...does “what happens in your building” match what goes on on your website?" Thank you for asking this question. “…does “what happens in your building” match what goes on on your website?”

Thank you for asking this question.

]]> By: Emily C http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/comment-page-1/#comment-26014 Emily C Thu, 15 Nov 2007 15:16:00 +0000 http://www.davidleeking.com/2007/11/15/some-thoughts-and-quotes-about-authenticity/#comment-26014 "...does “what happens in your building” match what goes on on your website?" Thank you for asking this question. “…does “what happens in your building” match what goes on on your website?”

Thank you for asking this question.

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