When you request a book using OCLC’s Worldcat service, here’s what happens after you complete a request – you are presented with this message: “Your resource sharing request was sent successfully. Goodbye.”
What was that again?
Is that REALLY the message OCLC wants to send after someone has requested a book through their service? Goodbye? What if I had another request to make? Nope – Goodbye. That’s all you can do here. Please leave now.
In essence, that’s what OCLC is saying to customers using Worldcat. For that matter, what does “resource sharing request” even mean? Will that make sense to the average library user? Probably not.
Let’s help OCLC out. What message SHOULD they be sending to their visitors? What should this page say and do? Let’s have some brainstorming here!
Here’s my take: at the bare minimum, they should remove the word “goodbye” and make that “Return to Item Information” link up at the top of the page larger/more visible. Compare that to Amazon’s large orange buttons that give directional cues, like “Add to Shopping Cart.” They are highly visible and highly directional at the same time. I’d probably also put that reworded “Return to Item Information” link in the middle of the page.
So – other thoughts?