Comments on: Kicking Users Out the Door http://www.davidleeking.com/2008/01/31/kicking-users-out-the-door/ David Lee King is the Digital Branch & Services Manager at the Topeka & Shawnee County Public Library, where he plans, implements, and experiments with emerging technology trends. He has spoken in the U.S. and Canada about emerging trends, website usability and management, digital experience planning, and managing techie staff, and has been published in many library-related journals. David writes the Internet Spotlight column in Public Libraries Magazine with Michael Porter. David maintains a blog at http://www.davidleeking.com Thu, 18 Mar 2010 10:53:34 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: The OPLIN 4cast » Blog Archive » 4Cast #89: E-Books, Librarian Tools, Customer Service, More Green http://www.davidleeking.com/2008/01/31/kicking-users-out-the-door/comment-page-1/#comment-19139 The OPLIN 4cast » Blog Archive » 4Cast #89: E-Books, Librarian Tools, Customer Service, More Green Thu, 07 Aug 2008 18:45:02 +0000 http://www.davidleeking.com/2008/01/31/kicking-users-out-the-door/#comment-19139 [...] Kicking Users Out the Door (David Lee King) [...] [...] Kicking Users Out the Door (David Lee King) [...]

]]> By: No More Kicking : David Lee King http://www.davidleeking.com/2008/01/31/kicking-users-out-the-door/comment-page-1/#comment-18135 No More Kicking : David Lee King Tue, 26 Feb 2008 20:19:18 +0000 http://www.davidleeking.com/2008/01/31/kicking-users-out-the-door/#comment-18135 [...] my post from January, Kicking Users Out the Door? Interestingly, after my post (about worldcat.org and a poor user experience I had), I was [...] [...] my post from January, Kicking Users Out the Door? Interestingly, after my post (about worldcat.org and a poor user experience I had), I was [...]

]]> By: Brian http://www.davidleeking.com/2008/01/31/kicking-users-out-the-door/comment-page-1/#comment-16570 Brian Thu, 31 Jan 2008 23:05:14 +0000 http://www.davidleeking.com/2008/01/31/kicking-users-out-the-door/#comment-16570 Avoid. Library. Jargon. Maybe something like ... "Your request has been sent. What else can we help you find?" Avoid. Library. Jargon.

Maybe something like …

“Your request has been sent. What else can we help you find?”

]]> By: GinaP http://www.davidleeking.com/2008/01/31/kicking-users-out-the-door/comment-page-1/#comment-16564 GinaP Thu, 31 Jan 2008 18:57:22 +0000 http://www.davidleeking.com/2008/01/31/kicking-users-out-the-door/#comment-16564 Okay. When using the function from within FirstSearch, it works fine. User is brought to search result with happy "successfully sent" message. When using it from the worldcat.org interface, the "goodbye" screen happens. I can't find anything in my ILL settings (the connection made with the patron request form) that let's me alter what the patron gets after submitting the request. In the years since this direct request functionality has been available, I have only seen the user directed back to the item record screen; never seen it log off. This is new [and not in a good way] with the worldcat.org platform. I'm willing to give OCLC the benefit of the doubt and say this is a [big] oversight in interface design. Why wasn't the functionality that takes place in the FirstSearch platform fully integrated in the move to the worldcat.org platform? This seems quite like a step backward; a loss in usability. Apologies for not understanding you were in the worldcat.org platform at the start of this. Okay. When using the function from within FirstSearch, it works fine. User is brought to search result with happy “successfully sent” message. When using it from the worldcat.org interface, the “goodbye” screen happens.

I can’t find anything in my ILL settings (the connection made with the patron request form) that let’s me alter what the patron gets after submitting the request. In the years since this direct request functionality has been available, I have only seen the user directed back to the item record screen; never seen it log off. This is new [and not in a good way] with the worldcat.org platform.

I’m willing to give OCLC the benefit of the doubt and say this is a [big] oversight in interface design. Why wasn’t the functionality that takes place in the FirstSearch platform fully integrated in the move to the worldcat.org platform?

This seems quite like a step backward; a loss in usability.

Apologies for not understanding you were in the worldcat.org platform at the start of this.

]]> By: davidleeking http://www.davidleeking.com/2008/01/31/kicking-users-out-the-door/comment-page-1/#comment-16561 davidleeking Thu, 31 Jan 2008 18:36:33 +0000 http://www.davidleeking.com/2008/01/31/kicking-users-out-the-door/#comment-16561 Just tested it using both Firefox 2.0.0.11 and IE 7.0.5730.11 - I get the same thing using both browsers. Just tested it using both Firefox 2.0.0.11 and IE 7.0.5730.11 – I get the same thing using both browsers.

]]> By: davidleeking http://www.davidleeking.com/2008/01/31/kicking-users-out-the-door/comment-page-1/#comment-16560 davidleeking Thu, 31 Jan 2008 18:27:15 +0000 http://www.davidleeking.com/2008/01/31/kicking-users-out-the-door/#comment-16560 GinaP - interesting. I was using a normal, new version of Firefox - no settings touched. And... OCLC just sent me a message! Good for them. GinaP – interesting. I was using a normal, new version of Firefox – no settings touched. And… OCLC just sent me a message! Good for them.

]]> By: GinaP http://www.davidleeking.com/2008/01/31/kicking-users-out-the-door/comment-page-1/#comment-16559 GinaP Thu, 31 Jan 2008 18:17:06 +0000 http://www.davidleeking.com/2008/01/31/kicking-users-out-the-door/#comment-16559 Has this been tested using other accounts? I just used my library's WorldCat access to request a title and after the user clicks on "submit," the interfaces returns to the record for the item just requested with a note at the top of the window reading "your resource sharing request was sent successfully." It sounds, to me, like a bit of bug or, worse, a library's individual administrative settings within FirstSearch. I agree, "goodbye" shouldn't be the message. The user should be brought back to their search results so they can continue to identify resources they might want. Has this been tested using other accounts? I just used my library’s WorldCat access to request a title and after the user clicks on “submit,” the interfaces returns to the record for the item just requested with a note at the top of the window reading “your resource sharing request was sent successfully.”

It sounds, to me, like a bit of bug or, worse, a library’s individual administrative settings within FirstSearch.

I agree, “goodbye” shouldn’t be the message. The user should be brought back to their search results so they can continue to identify resources they might want.

]]> By: Rob http://www.davidleeking.com/2008/01/31/kicking-users-out-the-door/comment-page-1/#comment-16556 Rob Thu, 31 Jan 2008 17:18:09 +0000 http://www.davidleeking.com/2008/01/31/kicking-users-out-the-door/#comment-16556 If we used a retail model, we would do everything we could to keep them on the site. On several sites I purchase from regularly, once you have sent your order and received the confirmation, you are still given a chance to "return to shopping." Two different sites where you purchase CD's ask about 3 times if you really want to quit or did you mean to continue shopping. Obviously, in a more elegant way than that, but that is the intent. In fact, on a lot of sites the "logoff" function is pretty small and non-descript. I would think something along the line of, "Thank you for requesting this item. Would you like to request another?" With a large "yes" button and a smaller "no" button. If we used a retail model, we would do everything we could to keep them on the site. On several sites I purchase from regularly, once you have sent your order and received the confirmation, you are still given a chance to “return to shopping.” Two different sites where you purchase CD’s ask about 3 times if you really want to quit or did you mean to continue shopping. Obviously, in a more elegant way than that, but that is the intent. In fact, on a lot of sites the “logoff” function is pretty small and non-descript. I would think something along the line of, “Thank you for requesting this item. Would you like to request another?” With a large “yes” button and a smaller “no” button.

]]>