What can you do with a Facebook Page?

My library has a Facebook Page, and I’ve been experimenting with it lately. I have loosely broken down what I’ve done into three sections – Basic Info, Facebook Functionality, and Social Stuff:

Basic Info:

  • photo of the library
  • basic library info, like our address, phone number, and hours of operation
  • shared our website’s URL

Facebook Functionality:

  • YouTube app – showing some recent YouTube videos
  • a couple fan photos of books
  • Facebook fans – 192 of em so far

Social Stuff:

  • RSS feeds – sending my website’s main RSS feed to the Facebook page via Simply RSS (doesn’t appear to be working today – drat)
  • Favorited other Topeka-area Facebook pages (local sports team, the performing arts center, a local church, etc.)
  • I make sure to thank people when they write something on our wall
  • I sent one “Update to Fans” broadcast message – no direct responses, but more people favorited us after the message went out
  • Started one discussion board topic – “What would you like to see here?” (no one has commented on it yet :-)

I also asked my twitter friends for input – what were they doing with Facebook Pages, and what other innovative library Facebook Pages have they found. Here’s what they said:

  • bmljenny – we use the “Blog RSS Feed Reader” app to post our blog feed on our page. Seems to sync OK.
  • sharon370 – I like Purchase College Library’s space on fb – Bookshare, Events, RSS feed from lib blog, OCLC app
  • fabi_k – i like the fb page of the UoM graduate library: http://tinyurl.com/6bw87u – esp. the “ask us” and catalog search feature
  • debrouillard – student program and event advertising mostly
  • amylibrarian – I use facebook to promote the CiteMe application.
  • shelitwits – found it! do you send out event notices or just use the feed to include events? i think sending FB updates to fans helps a bit

Another person said this, via a Facebook message: “One thing I would like to see happen here, is spreading out control of the page. I wish we had someone from each department who would post events and contribute to updating fans. Like, if reference has a new database, they can send out a notice that way … or if reader’s service has a cool new recommendation they can do the same. I would like to see that happen w/ our Myspace page as well. We have WAY more friends on Myspace than FB. We have a bunch of feeds sent to FB, but that only works if our fans are coming to our page.”

Things I still need to add:

  • Library catalog search app (need to talk to my web developer about this)
  • Flickr app – so we can display our Flickr photos in Facebook

What other ideas do you have? Are you doing something cool in Facebook or on a Facebook Page that’s not listed here? Please share!

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Designing the Digital Experience: Chapter 1

my book arrivedMy book has been reported in the wild! Someone told me via twitter that she’d received my book, Designing the Digital Experience: How to Use Experience Design Tools & Techniques to Build Websites Customers Love, from Amazon a few days ago – so that’s cool.

What else is cool? How about giving you chapter 1? Here’s a snippet:

Chapter 1: Welcome to the Experience Economy

“What’s my daughter playing on the computer this evening? Oh, she’s on the American Girl site, and she’s playing Kaya’s Catch of the Day. She also sent an American Girl ecard to her cousin and looked at this year’s new doll. We receive American Girl catalogs and magazines in the mail and check out the latest books from the library. We even visited American Girl Place in Chicago last winter as a birthday surprise (the girls and mom watched a musical, had ate a party, and shopped, while my son and I checked out the science museum and LEGO Store).

What’s going on here? Why is my daughter so into this stuff? Because American Girl is all about the experience. It focuses on the fun of exploring and living as a girl in America’s past. The American Girl people are engaging their market in creative ways –  specifically targeting grade school and middle school girls. They know how to delight their customers. I know – I’ve seen my daughter’s smiles. As we continue to think about experience, let’s consider the experiences of a trip to an amusement park and the purchase of a computer.”

Want more? Here’s the rest of chapter 1!

I Don’t Trust the Library Journal

What’s more ironic than Michael Gorman complaining about blogs and wikis on the Encyclopaedia Britannica’s blog? How about Library Journal’s recent decision to host the Annoyed Librarian’s anonymous blog?

Yep – that’s right. The same organization that publishes the Transparent Library column is now giving voice to … an anonymous blogger.

Library Journal claims to be “the oldest and most respected publication covering the library field.” I’ll ask – do you respect a publication that allows one of their writers to be anonymous, when that anonymity has been used in the past to attack other librarians and the work they do? Who also allows and encourages other librarians to anonymously say mean, hateful things in the comments of his/her anonymous blog? To me, that’s simply juvenile and irresponsible.

And now that same juvenile, irresponsible behavior has been paid, and has been given a voice … by “the oldest and most respected publication covering the library field.” Hmm… another irony noted.

Don’t get me wrong – I’m all for tearing down bad ideas, pointing out inconsistencies, sharing what I think … and have no problem when people do the same with me. That’s expected. But I also think it’s important to own one’s words … and you simply can’t do that when you’re anonymous. Maybe just me – but I think if you can’t say it when your name’s attached … maybe you shouldn’t say it at all.

So when a “respected” library publication starts writing with an anonymous voice, I get concerned.

Library Journal – As a 2008 Mover and Shaker, and as one who has been published in Library Journal publications in the past, I stand behind the words I write, and I expect you to do the same.

Readers – what do you think? I’d like to know.

Notes from SEDIC

SEDIC Conference in the National Library of SpainThe last conference I spoke at in Spain was for SEDIC (Asociacion Espanola de Documentacion e Informacion) in Madrid. Here are the notes I took during the other sessions.

Introductions:

  • Milagros del Corral Beltran (the Director of the Spanish National Library): opened session, thanked the U. S. Embassy for participating, then mentioned something about how U. S. libraries are doing lots of 2.0 stuff.
  • Rosario Lopez de Prado (president of SEDIC): talked about web 2.0 being an easy to use set of tools. Mentioned that SEDIC was another great tool for libraries. Said the U. S. Embassy was a great example and leader.
  • Margaret H. Bond (Agregada Adjunta de Prensa de la Embajada de EE.UU. – she worked at the Embassy): she said some nice things about me, and some other stuff, too … about then, I stopped listening for a sec, because I noticed that every time the photographer (there was an “official” photographer at the session) took a flash photo, the translator headset I was using made a popping noise… and I found that rather interesting and distracting… :-)

Next up – a session on Learning 2.0 in Spain!

Natalia Arroyo spoke first:

  • Natalia gave an overview of how their learning 2.0 program went. I think she said this version was primarily for para-professionals (which is pretty cool).
  • [then the interpreter told me she needed to rest her voice for when she interpreted me, so stopped interpreting for awhile – so I didn’t catch all of this session]
  • She discussed their goals: to create a learning community, spontaneous learning – student to student, continuous learning, hands-on
  • It went for 8 weeks. Look at these numbers: 8 instructors, 1190 participants!
  • More than just Spain – they had Latin American and Portugese participants, too.

Isabel Fernandez spoke next about the wiki they set up for the Learning 2.0 program:

  • she discussed how and why they used a wiki
  • the wiki focused on introducing 2.0 tools
  • gave a general overview of wikis
  • Mentioned Ohio Universities Biz Wiki as a good example (go, Chad!). Also the Seville Library wiki.
  • Mentioned the Library Success wiki, too (go Meredith!)
  • Also mentioned an academic library 2.0 wiki (not familiar with that one)
  • Had a couple great ideas for encouraging and growing participation on the wiki: thank users personally, welcome first-time users, and acknowledge the wiki writers’ work.

Then I spoke (I’ll share my presentation in the next post).

It was a great day, great content, and wonderful librarians.