Remember all that Domino’s Pizza craziness of a week or so ago? This video, originally from the Today Show, explains what happens after the fact when employees do stupid things online – in this case, the employees were apparently fired (among other things – watch the video to find out more).
Thankfully, that type of sheer stupidity towards customers would NEVER happen in a library, right? After all… we’re trained professionals. We paid for two years of grad school to be able to work with people! And we hire para-professional staff who ALSO love to work with the public. Right?
Well. Check these tweets out:
… and one more:
Now, of course I realize these tweets weren’t meant for the actual patron to see – the librarians in all three screenshots most likely really DO have great customer service skills, and were simply frustrated … so they decided to vent via Twitter (in Twitter’s public feed. Oops).
I think there’s a HUGE GRAY area right now in the online world. Many of us are using these tools for work AND for non-work stuff. And it’s confusing! Some people set up two Facebook accounts/IM accounts/Twitter feeds. Some (like me) blend them all together. My Twitter feed flows into my Facebook feed, sometimes with some unintended consequences (well ok – usually I just get something like “David, I have no earthly idea what you’re talking about” from an old high school chum).
What happens when said “dumba**” in the screenshot above decides to use Twitter, wants to connect with people … so he/she does that “find everyone within 20 miles of this zipcode” search, and discovers the librarian virtually hollering at him/her?
In some cases, these lovely little quotes can be found pretty easily … and can also be traced back to the owner of the words (and the library that person works for).
Then what? Does the library director have to issue a statement (like the CEO of Domino’s did)? What happens to the librarians above when their library director discovers Twitter?
What do you think? Do you vent about your patrons online? Do you keep separate personal/work accounts in the social networks you frequent?