Comments on: Extreme Customer Service at Darien Library http://www.davidleeking.com/2009/05/11/extreme-customer-service-at-darien-library/ David Lee King is the Digital Branch & Services Manager at the Topeka & Shawnee County Public Library, where he plans, implements, and experiments with emerging technology trends. He has spoken in the U.S. and Canada about emerging trends, website usability and management, digital experience planning, and managing techie staff, and has been published in many library-related journals. David writes the Internet Spotlight column in Public Libraries Magazine with Michael Porter. David maintains a blog at http://www.davidleeking.com Fri, 19 Mar 2010 07:22:04 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Connecticut model for the new Cedar Rapids library | GazetteOnline.com http://www.davidleeking.com/2009/05/11/extreme-customer-service-at-darien-library/comment-page-1/#comment-23809 Connecticut model for the new Cedar Rapids library | GazetteOnline.com Thu, 11 Feb 2010 23:30:38 +0000 http://www.davidleeking.com/?p=1112#comment-23809 [...] a librarian in Topeka, Kan., and a blogger, visited the Darien Library last year and produced a video that shows what it’s like.Related Articles:Video: Footage from the library board meeting [...] [...] a librarian in Topeka, Kan., and a blogger, visited the Darien Library last year and produced a video that shows what it’s like.Related Articles:Video: Footage from the library board meeting [...]

]]> By: Designing Better Libraries » Getting Beyond Good Customer Service http://www.davidleeking.com/2009/05/11/extreme-customer-service-at-darien-library/comment-page-1/#comment-23655 Designing Better Libraries » Getting Beyond Good Customer Service Tue, 22 Dec 2009 14:21:43 +0000 http://www.davidleeking.com/?p=1112#comment-23655 [...] library” and see how many library-based customer service policies you turn up, not to mention library pundits emphasizing its importance. But when expectations are heightened and the competition for attention ratchets up, good or even [...] [...] library” and see how many library-based customer service policies you turn up, not to mention library pundits emphasizing its importance. But when expectations are heightened and the competition for attention ratchets up, good or even [...]

]]> By: Kyle Cook http://www.davidleeking.com/2009/05/11/extreme-customer-service-at-darien-library/comment-page-1/#comment-23613 Kyle Cook Mon, 14 Dec 2009 12:55:45 +0000 http://www.davidleeking.com/?p=1112#comment-23613 Thanks for sharing, David. I had heard John talk about these ideas last week; it is great to see it all on video! Thanks for sharing, David. I had heard John talk about these ideas last week; it is great to see it all on video!

]]> By: Posh http://www.davidleeking.com/2009/05/11/extreme-customer-service-at-darien-library/comment-page-1/#comment-21594 Posh Tue, 02 Jun 2009 14:39:36 +0000 http://www.davidleeking.com/?p=1112#comment-21594 The kids, they better not touch my laptop. The kids, they better not touch my laptop.

]]> By: Library Attack » Blog Archive » Taking care of your users/patrons/readers/whatever. http://www.davidleeking.com/2009/05/11/extreme-customer-service-at-darien-library/comment-page-1/#comment-21418 Library Attack » Blog Archive » Taking care of your users/patrons/readers/whatever. Tue, 12 May 2009 05:17:31 +0000 http://www.davidleeking.com/?p=1112#comment-21418 [...] are writing about it, then maybe not? One was David Lee King talking about Darien Library’s Extreme Customer Service (or should it be Xtreme?). The other [...] [...] are writing about it, then maybe not? One was David Lee King talking about Darien Library’s Extreme Customer Service (or should it be Xtreme?). The other [...]

]]> By: “Extreme” Library Customer Service – Darien Library…05.11.09 « The Proverbial Lone Wolf Librarian’s Weblog http://www.davidleeking.com/2009/05/11/extreme-customer-service-at-darien-library/comment-page-1/#comment-21417 “Extreme” Library Customer Service – Darien Library…05.11.09 « The Proverbial Lone Wolf Librarian’s Weblog Mon, 11 May 2009 22:05:09 +0000 http://www.davidleeking.com/?p=1112#comment-21417 [...] over to today’s post Extreme Customer Service by David Lee King to watch a video of his visit to the Darien Library. He [...] [...] over to today’s post Extreme Customer Service by David Lee King to watch a video of his visit to the Darien Library. He [...]

]]> By: Kyle Cook http://www.davidleeking.com/2009/05/11/extreme-customer-service-at-darien-library/comment-page-1/#comment-21416 Kyle Cook Mon, 11 May 2009 21:12:49 +0000 http://www.davidleeking.com/?p=1112#comment-21416 It is great to see this core value applied to all aspects of the operation. Customer service not only for in-person help, but also the technical and community service facets of the library. It is great to see this core value applied to all aspects of the operation. Customer service not only for in-person help, but also the technical and community service facets of the library.

]]> By: John http://www.davidleeking.com/2009/05/11/extreme-customer-service-at-darien-library/comment-page-1/#comment-21415 John Mon, 11 May 2009 20:57:06 +0000 http://www.davidleeking.com/?p=1112#comment-21415 In response to a request by Kyle, I've scanned a submission that Darien Library submitted to the CT State Library that articulates the Library's core values and outlines the elements of "Extreme Customer Service": http://www.darienlibrary.org/extremecustomerservice In response to a request by Kyle, I’ve scanned a submission that Darien Library submitted to the CT State Library that articulates the Library’s core values and outlines the elements of “Extreme Customer Service”:

http://www.darienlibrary.org/extremecustomerservice

]]> By: Kyle Cook http://www.davidleeking.com/2009/05/11/extreme-customer-service-at-darien-library/comment-page-1/#comment-21414 Kyle Cook Mon, 11 May 2009 19:17:24 +0000 http://www.davidleeking.com/?p=1112#comment-21414 Thanks for sharing, David. I had heard John talk about these ideas last week; it is great to see it all on video! Thanks for sharing, David. I had heard John talk about these ideas last week; it is great to see it all on video!

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