http://www.davidleeking.com/2009/06/29/steps-to-mapping-a-customers-journey/ David Lee King is the Digital Branch & Services Manager at the Topeka & Shawnee County Public Library, where he plans, implements, and experiments with emerging technology trends. He has spoken in the U.S. and Canada about emerging trends, website usability and management, digital experience planning, and managing techie staff, and has been published in many library-related journals. David writes the Internet Spotlight column in Public Libraries Magazine with Michael Porter. David maintains a blog at http://www.davidleeking.com Thu, 09 Feb 2012 15:38:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.davidleeking.com/2009/06/29/steps-to-mapping-a-customers-journey/comment-page-1/#comment-23619 davidleeking Mon, 14 Dec 2009 12:55:53 +0000 http://www.davidleeking.com/?p=1160#comment-23619 Thanks, Valeria, for the kind words! I hadn't thought about that chapter 11 thing, but in retrospect, that IS rather funny! I'll have to mention it to my editor - she'd get a kick out of it :-) Thanks, Valeria, for the kind words! I hadn't thought about that chapter 11 thing, but in retrospect, that IS rather funny! I'll have to mention it to my editor – she'd get a kick out of it

]]> http://www.davidleeking.com/2009/06/29/steps-to-mapping-a-customers-journey/comment-page-1/#comment-21811 davidleeking Tue, 30 Jun 2009 03:53:24 +0000 http://www.davidleeking.com/?p=1160#comment-21811 Thanks, Valeria, for the kind words! I hadn't thought about that chapter 11 thing, but in retrospect, that IS rather funny! I'll have to mention it to my editor - she'd get a kick out of it :-) Thanks, Valeria, for the kind words! I hadn’t thought about that chapter 11 thing, but in retrospect, that IS rather funny! I’ll have to mention it to my editor – she’d get a kick out of it

]]> http://www.davidleeking.com/2009/06/29/steps-to-mapping-a-customers-journey/comment-page-1/#comment-21810 Valeria Maltoni Tue, 30 Jun 2009 01:06:41 +0000 http://www.davidleeking.com/?p=1160#comment-21810 Thank you so much for sending the book, David. I really enjoyed it and have gained a better appreciation for your work. You're very kind in sharing my post with your readers. I found it ironic that the airline ended up in chapter 11, BTW. No malice intended. In fact, the example I used at Fast Company was about an airline. Thank you so much for sending the book, David. I really enjoyed it and have gained a better appreciation for your work. You’re very kind in sharing my post with your readers. I found it ironic that the airline ended up in chapter 11, BTW. No malice intended. In fact, the example I used at Fast Company was about an airline.

]]> http://www.davidleeking.com/2009/06/29/steps-to-mapping-a-customers-journey/comment-page-1/#comment-27100 Valeria Maltoni Tue, 30 Jun 2009 01:06:00 +0000 http://www.davidleeking.com/?p=1160#comment-27100 Thank you so much for sending the book, David. I really enjoyed it and have gained a better appreciation for your work. You're very kind in sharing my post with your readers. I found it ironic that the airline ended up in chapter 11, BTW. No malice intended. In fact, the example I used at Fast Company was about an airline. Thank you so much for sending the book, David. I really enjoyed it and have gained a better appreciation for your work. You’re very kind in sharing my post with your readers. I found it ironic that the airline ended up in chapter 11, BTW. No malice intended. In fact, the example I used at Fast Company was about an airline.

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