Day in the Life of David, Take Two

Remember that I told y’all about Bobbi Newman’s Day in the Life project? Well – here’s my contribution to that. Only doing one day, but boy – it was a doozy of a day!

So – My Day in the Life, in roughly chronological order:

  • Met with Cafe staff to get firm pricing for breakfast/lunch for Podcamp Topeka
  • Posted a reminder about Podcamp Topeka on Twitter
  • Met with Communications Manager about a couple of “interesting” comments to a blog post on our library website
  • Took down (closed, not deleted) a couple of comments
  • Helped hunt down why some comments weren’t appearing on our website (fixed) and figured out a better way for me to get copied on comments (Feedburner RSS feed was too slow – now subscribed to the direct comment feed, which is much faster for some reason)
  • Posted email to all staff in relation to comments and library policies (written with Communications Manager)…
  • … then answered emails about THAT email
  • Updated by Digital Services staff on our recent battles with the conflicker worm (we won) and our DVD Dispenser (electrical problem)
  • Participated in a BCR Public Libraries Advisory Group conference call
  • Had another conference call/meeting about comments on our website
  • Proofread a galley proof of my upcoming LTR
  • One more (late) meeting about the comment (no, it’s really NOT that bad – we just needed to figure out some procedural things, like what to say, who gets to say it, etc stuff)

Now I’m going home!

2nd Annual Library Day in the Life Project

Remember my post about my day in the life a day or two ago? Guess what? Bobbi Newman, cool Digital Branch Manager at Chattahoochee Valley Libraries and blogger at Librarian by Day, just posted her Second Annual Library Day in the Life Project!

Here’s what Bobbi says about it: “What is the Library Day in the Life Project? well it started with this post suggesting that we blog what we do all day at work.  Libraries are changing so rapidly and we all know no one is reading books, despite what the public may think. ;-) The idea being that you’re sharing an average day, so many of us don’t have an average day though so a lot of people did a week, me included.”

How do you participate? Here’s what you do:

  • Go to the wiki
  • Create a pbworks account (it’s free)!
  • Add your name, your job title (so we can see what you do at a glance) and a link to your blog.
  • On the 27th start recording your day or week.  It doesn’t have to be a blog post it can be photos, podcasts or videos
  • Tag your posts, pictures, videos, podcasts with librarydayinthelife.
  • After you’ve finished your first day come go back to the wiki and edit your link to link directly to your tagged blog posts, videos or photos.
  • Of course read along!

Why would you want to do this? Well… it’s fun. It’s a great way to learn about using wikis, blogging, and other multimedia tools (depending on how you choose to share your day/week). And it’s a great way to compare what you do to what others with similar job titles do. How often do you have the opportunity to do that?

So – next week – start adding your day to the wiki!

Pic by Librarian by Day

Day in the Life of a Digital Branch Manager

Every once in awhile, I write a “what David did today” post … I’d love to see what others with similar jobs did!

So – What did I do today?

  • Checked to see if someone was answering a couple of blog post comments on our website (they were)
  • Gathered updates from my department about our nasty Conflicker worm (almost cleaned out – nasty, nasty worm. Still have to yell at McAfee.
  • Also got updates about our virutal servers we recently purchased, about scanners for the public, and about our recent bandwidth upgrade
  • Lots of Podcamp Topeka work (we’re hosting a podcamp) throughout the day- emailed owner to see about being listed there, emailed our cafe manager to figure out lunch costs, created a pbworks wiki page for session leaders, and tweeted about it a couple of times
  • Added 23 things kansas meeting to my calendar…
  • emailed youtube video of local family using our summer reading coupons at applebees to library managers
  • lunch at my desk … twitter/rss/emails/facebook messages
  • walked around public floor, asked staff how PCs were behaving
  • Did some planning for Thursday’s skype call with Darien Library for our weekly managers meeting
  • Worked on updating our Technology Plan to send to the state… erate and all
  • Finished off the day researching how to write an Experience Brief – thinking about writing one for our website.

Whew! Busy day for me.

Ten Things to Think about when Designing Digital Experiences

I recently did my first guest post at another blog! Go check out Ten Things to Think about when Designing Digital Experiences at the Open Forum blog from American Express.

From the article: “Visitors to your digital space don’t want to think about interacting with your website. They want to—quickly and easily—make a purchase, find information, or have fun. It helps if they can be engaged and enchanted in the process. How can we facilitate this type of digital experience? These ten tips are a great place to start…”

Go visit the article to read my 10 tips (or just buy the book if you haven’t yet :-) ) … and comment there! I’m curious to see what happens.

How Not to Tweet

how not to do twitter

Update: Cynthia Gregory, who works at MSJ Library, added some helpful info – check out the comments! Basically, they locked the account when they initially set it up, and I saw it during the set-up process … and apparently Twitter suggests followers for new users (I don’t think it did that when I signed up). So I’m glad – MSJ Library seems to be on the way to a great Twitter account. Again – not picking on them, and I think there’s some good stuff to ponder in my post (’cause I HAVE seen other organizational Twitter accounts that are locked). As always, your mileage may vary!

Every once in awhile, a library follows me on Twitter. When they do, I usually check out their Twitter feed (but rarely follow them). And every once in awhile, I see something like this.

This isn’t “Pick on MSJLibrary Day” – I’m sure they’re a fine library, and I commend them for jumping into Twitter to figure it out. But maybe this post will help other libraries as they work on figuring out social media sites like Twitter.

What are they doing right?

  • Named themselves with a form of their library’s name. They’re the library at the College of Mount St. Joseph.
  • Added a picture of their library
  • Added a web link to their library website
  • Their bio is great: “Helping You Research, Learn & Connect”

What are they doing wrong?

  • Updates are locked/protected. This means that no one gets to see their updates unless they follow MSJLibrary … and MSJLibrary has to approve all follows. This is bad. Most Twitter users want to see someone’s tweets before they start following that user, so it’s an added hassle to send a follow request/wait for the request to be approved/then check out the tweets. I’d rather not bother with it. But more importantly – they have, in essence, locked their front door. I’m guessing they don’t do that at the physical building … so why do it here?
  • Following the wrong people. Look at their following list – They are following other libraries, CNN, ALA, me, National Geographic, etc. Only about 3 of the 35 tweeps they’re following are in any way related to Cincinnati. But a quick search shows LOTS of Cincinnati-related twitter accounts. And a search in something like TwitDir or a “near:cincinnati within:15mi” search in Twitter Search finds LOTS of Twitter users int he Cincinnati area. It makes more sense to me for a Cincinnati-based academic library to follow other people/organizations located in Cincinnati. Extra credit if they follow MSJ students or other MSJ-related accounts (which they’re not).
  • I said their bio was great … but since they’re locked, it doesn’t make much sense – they can’t help you connect if you CAN”T connect!

And I should say this – there’s nothing wrong with following me, CNN, ALA, or the National Geographic. In fact, following others is a great way to start figuring out how to use Twitter. But when you test out a new service using your organization’s name (ie., MSJLibrary), the organization ends up looking a bit less than professional. Start off learning … but use a personal account to do it (and for the record, I’ve killed more than one service at my library for that very reason).

Before you create an organizational account, do some planning and goal setting. Answer these questions:

  • What do you want to get out of it?
  • Why are you setting it up?
  • Who’s going to maintain the account?
  • Who’s going to answer tweets?
  • Who do you plan to connect with?

Answer these (then stick with the plan for awhile), and you’ll be well on your way to organization twitter success.