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	<title>Comments on: Dealing with Comments on your Website</title>
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	<link>http://www.davidleeking.com/2009/08/07/dealing-with-comments-on-your-website/</link>
	<description>David Lee King is the Digital Branch &#38; Services Manager at the Topeka &#38; Shawnee County Public Library, where he plans, implements, and experiments with emerging technology trends. He has spoken in the U.S. and Canada about emerging trends, website usability and management, digital experience planning, and managing techie staff, and has been published in many library-related journals. David writes the Internet Spotlight column in Public Libraries Magazine with Michael Porter. David maintains a blog at http://www.davidleeking.com</description>
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		<title>By: apowerleveling</title>
		<link>http://www.davidleeking.com/2009/08/07/dealing-with-comments-on-your-website/comment-page-1/#comment-23790</link>
		<dc:creator>apowerleveling</dc:creator>
		<pubDate>Tue, 09 Feb 2010 17:22:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.davidleeking.com/?p=1236#comment-23790</guid>
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		<content:encoded><![CDATA[<p>&#8220;How do you no want to <a href=http://www.lvinn.com/Cabal-US rel="nofollow">Cabal Alz</a> know? For example,aion gold of, why you will enter <a href=http://www.lvinn.com/Metin2 rel="nofollow">Metin2 Yang</a> into this devil&#39;s tower, for example, why you <a href=http://www.lvinn.com/Perfect-World-US rel="nofollow">Perfect World gold</a> would black light, such as &#8230; &#8230;&#8221;</p>
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		<title>By: apowerleveling</title>
		<link>http://www.davidleeking.com/2009/08/07/dealing-with-comments-on-your-website/comment-page-1/#comment-23789</link>
		<dc:creator>apowerleveling</dc:creator>
		<pubDate>Tue, 09 Feb 2010 17:22:24 +0000</pubDate>
		<guid isPermaLink="false">http://www.davidleeking.com/?p=1236#comment-23789</guid>
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		<content:encoded><![CDATA[<p>Thank you for your timely <a href=http://www.happyleveling.com rel="nofollow">buy wow gold</a> consideration of this request and your <a href=http://www.runes-of-magic-gold.com rel="nofollow">rom gold</a> leadership to move the renewable fuel industry into the 21st century.  Please feel free to contact our offices if we can provide <a href=http://www.atlantica-online-gold.com rel="nofollow">atlantica gold</a>  additional information on the importance of the biodiesel tax credit.</p>
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		<title>By: apowerleveling</title>
		<link>http://www.davidleeking.com/2009/08/07/dealing-with-comments-on-your-website/comment-page-1/#comment-23788</link>
		<dc:creator>apowerleveling</dc:creator>
		<pubDate>Tue, 09 Feb 2010 17:21:58 +0000</pubDate>
		<guid isPermaLink="false">http://www.davidleeking.com/?p=1236#comment-23788</guid>
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		<content:encoded><![CDATA[<p>We write to <a href=http://www.cheap-lastchaos-gold.com rel="nofollow">last chaos gold</a> urge quick passage of the <a href=http://www.knight-gold.com rel="nofollow">knight online gold</a> biodiesel tax credit as soon as the House begins the second session <a href=http://www.lvinn.com/Knight-Online rel="nofollow">Knight Online Gold</a> of the 111th Congress.</p>
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		<title>By: Community Discussion Guidelines for our Digital Branch &#124; David Lee King</title>
		<link>http://www.davidleeking.com/2009/08/07/dealing-with-comments-on-your-website/comment-page-1/#comment-23158</link>
		<dc:creator>Community Discussion Guidelines for our Digital Branch &#124; David Lee King</dc:creator>
		<pubDate>Wed, 18 Nov 2009 21:06:10 +0000</pubDate>
		<guid isPermaLink="false">http://www.davidleeking.com/?p=1236#comment-23158</guid>
		<description>[...] my post from last summer about comments at my library&#8217;s website? Here&#8217;s a follow-up post to that earlier [...]</description>
		<content:encoded><![CDATA[<p>[...] my post from last summer about comments at my library&#8217;s website? Here&#8217;s a follow-up post to that earlier [...]</p>
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		<title>By: MJ Ray (software.coop)</title>
		<link>http://www.davidleeking.com/2009/08/07/dealing-with-comments-on-your-website/comment-page-1/#comment-22222</link>
		<dc:creator>MJ Ray (software.coop)</dc:creator>
		<pubDate>Tue, 11 Aug 2009 16:03:10 +0000</pubDate>
		<guid isPermaLink="false">http://www.davidleeking.com/?p=1236#comment-22222</guid>
		<description>This is a debate currently running at my co-op as we renovate our websites.  I&#039;ve linked to this discussion - thanks!

On my blog, I&#039;ve not been closing comments on old posts *until* they get spambot problems and that has worked so far.  I would have missed some interesting new developments on topics I wrote about long ago if I&#039;d closed comments automatically.

I prefer to tell people up-front right before the comment box that comments are premoderated and outline the policy, but that&#039;s been appearing and disappearing from my own blog recently, due to various upgrades by other authors on the same system who don&#039;t think that&#039;s as important as I do.</description>
		<content:encoded><![CDATA[<p>This is a debate currently running at my co-op as we renovate our websites.  I&#8217;ve linked to this discussion &#8211; thanks!</p>
<p>On my blog, I&#8217;ve not been closing comments on old posts *until* they get spambot problems and that has worked so far.  I would have missed some interesting new developments on topics I wrote about long ago if I&#8217;d closed comments automatically.</p>
<p>I prefer to tell people up-front right before the comment box that comments are premoderated and outline the policy, but that&#8217;s been appearing and disappearing from my own blog recently, due to various upgrades by other authors on the same system who don&#8217;t think that&#8217;s as important as I do.</p>
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		<title>By: Jeff Scott</title>
		<link>http://www.davidleeking.com/2009/08/07/dealing-with-comments-on-your-website/comment-page-1/#comment-22217</link>
		<dc:creator>Jeff Scott</dc:creator>
		<pubDate>Mon, 10 Aug 2009 18:58:05 +0000</pubDate>
		<guid isPermaLink="false">http://www.davidleeking.com/?p=1236#comment-22217</guid>
		<description>It&#039;s important to be open and allow comments. It&#039;s also important to not come off heavy handed when replying (not that anybody is in your example, but I have witnessed that). I would say a more pressing problem is Michael&#039;s observation. It isn&#039;t even just someone with an axe to grind in your blog comments, but someone with an axe to grind who can get stuff printed in the local paper. That&#039;s when things get tricky as to how to respond or if to respond at all.</description>
		<content:encoded><![CDATA[<p>It&#8217;s important to be open and allow comments. It&#8217;s also important to not come off heavy handed when replying (not that anybody is in your example, but I have witnessed that). I would say a more pressing problem is Michael&#8217;s observation. It isn&#8217;t even just someone with an axe to grind in your blog comments, but someone with an axe to grind who can get stuff printed in the local paper. That&#8217;s when things get tricky as to how to respond or if to respond at all.</p>
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		<title>By: Chris O.</title>
		<link>http://www.davidleeking.com/2009/08/07/dealing-with-comments-on-your-website/comment-page-1/#comment-22208</link>
		<dc:creator>Chris O.</dc:creator>
		<pubDate>Mon, 10 Aug 2009 03:46:38 +0000</pubDate>
		<guid isPermaLink="false">http://www.davidleeking.com/?p=1236#comment-22208</guid>
		<description>Pretty nice job of having a long but generally respectful comment discussion. Especially when the whole thing is being monitored by a &quot;Sarcastic Library Nazi&quot;!</description>
		<content:encoded><![CDATA[<p>Pretty nice job of having a long but generally respectful comment discussion. Especially when the whole thing is being monitored by a &#8220;Sarcastic Library Nazi&#8221;!</p>
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		<title>By: Michael Golrick</title>
		<link>http://www.davidleeking.com/2009/08/07/dealing-with-comments-on-your-website/comment-page-1/#comment-22202</link>
		<dc:creator>Michael Golrick</dc:creator>
		<pubDate>Sun, 09 Aug 2009 13:49:46 +0000</pubDate>
		<guid isPermaLink="false">http://www.davidleeking.com/?p=1236#comment-22202</guid>
		<description>I picked up on this post from Twitter. (Gotta give credit!) After reading what David said, I went to the actual post to read the comments. Whew!

One observation is that, as with many newspaper fora, the conversation seems to be dominated by a couple of voices. It annoys me (as a former director) that one of those voices clearly has an axe to grind, and has ignored the offer of having a personal conversation.

That being said my second observation is how respectful the library staff has been in the conversation. (But I will add that I am not surprised since I know [and respect] both David and Rob Banks.)

It takes courage to address the issue this way. Congratulations on being a role model for our institutions.</description>
		<content:encoded><![CDATA[<p>I picked up on this post from Twitter. (Gotta give credit!) After reading what David said, I went to the actual post to read the comments. Whew!</p>
<p>One observation is that, as with many newspaper fora, the conversation seems to be dominated by a couple of voices. It annoys me (as a former director) that one of those voices clearly has an axe to grind, and has ignored the offer of having a personal conversation.</p>
<p>That being said my second observation is how respectful the library staff has been in the conversation. (But I will add that I am not surprised since I know [and respect] both David and Rob Banks.)</p>
<p>It takes courage to address the issue this way. Congratulations on being a role model for our institutions.</p>
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		<title>By: Kathryn Greenhill</title>
		<link>http://www.davidleeking.com/2009/08/07/dealing-with-comments-on-your-website/comment-page-1/#comment-22187</link>
		<dc:creator>Kathryn Greenhill</dc:creator>
		<pubDate>Sat, 08 Aug 2009 00:18:20 +0000</pubDate>
		<guid isPermaLink="false">http://www.davidleeking.com/?p=1236#comment-22187</guid>
		<description>I was thinking about this as I was planning a short holiday using Trip Advisor. The businesses that impressed me were those that responded negative comments on their website - not with &quot;well you suck too&quot; comments but &quot;well, yess we see your point of view, here&#039;s why it happened and how we&#039;ll try to fix it&quot;. The single business that impressed me *most* though, was the one that replied to every single comment - good and bad with a genuine, happy-to-communicate message. Made me think how often responding to community comments is seen as &quot;damage control&quot;, when maybe it could be a joint conversation...</description>
		<content:encoded><![CDATA[<p>I was thinking about this as I was planning a short holiday using Trip Advisor. The businesses that impressed me were those that responded negative comments on their website &#8211; not with &#8220;well you suck too&#8221; comments but &#8220;well, yess we see your point of view, here&#8217;s why it happened and how we&#8217;ll try to fix it&#8221;. The single business that impressed me *most* though, was the one that replied to every single comment &#8211; good and bad with a genuine, happy-to-communicate message. Made me think how often responding to community comments is seen as &#8220;damage control&#8221;, when maybe it could be a joint conversation&#8230;</p>
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		<title>By: Chris Waage</title>
		<link>http://www.davidleeking.com/2009/08/07/dealing-with-comments-on-your-website/comment-page-1/#comment-22186</link>
		<dc:creator>Chris Waage</dc:creator>
		<pubDate>Sat, 08 Aug 2009 00:17:59 +0000</pubDate>
		<guid isPermaLink="false">http://www.davidleeking.com/?p=1236#comment-22186</guid>
		<description>Several other tips, in no particular order:
First, get really creative when you build your banned words list - not just the usual and commonly-used unusual spellings of obscenities, but the hacker variations, etc.

Second, the time filter is a good thing - six weeks to two months would be as long as I&#039;d leave them open.

Third, start building or researching a banned domain list.  You can do the obvious - ban country-specific domains (North Korea, China, and several of the former Soviet states are a good start), but you&#039;ll have more to add.

Lastly, no policy will handle every situation, and the best thing I ever did in dealing with this was to form a roundtable to discuss the more &quot;out there&quot; problems and how to handle them.  On questionable posts, I had all the members review the post and vote before removal.  It was a bit more time-intensive, but it helped to get beyond individual personalities and emotional responses.</description>
		<content:encoded><![CDATA[<p>Several other tips, in no particular order:<br />
First, get really creative when you build your banned words list &#8211; not just the usual and commonly-used unusual spellings of obscenities, but the hacker variations, etc.</p>
<p>Second, the time filter is a good thing &#8211; six weeks to two months would be as long as I&#8217;d leave them open.</p>
<p>Third, start building or researching a banned domain list.  You can do the obvious &#8211; ban country-specific domains (North Korea, China, and several of the former Soviet states are a good start), but you&#8217;ll have more to add.</p>
<p>Lastly, no policy will handle every situation, and the best thing I ever did in dealing with this was to form a roundtable to discuss the more &#8220;out there&#8221; problems and how to handle them.  On questionable posts, I had all the members review the post and vote before removal.  It was a bit more time-intensive, but it helped to get beyond individual personalities and emotional responses.</p>
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