April 2010

Free State Social – Jeremiah Owyang #fssocial

by David Lee King on April 30, 2010

Jeremiah OwyangJeremiah Owyang was the last speaker of the day. Notes from his talk:

Who do customers trust? Customers trust friends and families. People turn to each other for help.

Rings of social influence: Prospects, Customers, Employees, and Brand

In the past, the brand was the only thing that communicated, typically faceless.

Employees as example – best buy is encouraged to use @twelpforce – anyone at Best Buy using twitter can respond.

(reminder to myself) Social media brands punkd (thanks KrisMcDonald21 for the link!) – google this for shining examples of doing it wrong.

Zappos customers trust other customer product reviews.

OK – not much here in the way of notes. It was the end of the day, and Jeremiah said lots of good stuff in his talk and the next day’s small group sessions that I need to process further (and will probably blog about – stay tuned!).

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Free State Social – Scott Raymond #fssocial

by David Lee King on April 30, 2010

Scott RaymondTitle – Location Based Social Networks

Scott Raymond, Co-founder and CEO CTO of Gowalla

Fun thought – someone is in their basement right now, coding something that will be huge in 3 months.

A funny thing – while building the first version of Gowalla, he had to actually code a bit, then go outside and check in somewhere, then go back home and code some more, etc.

He thinks location is fundamental.

Macroscope – a way to access the world at a social scale. Helps us see what the aggregation of many small actions looks like when added together.

Services like gowalla act like macroscopes.

Passports are cool, because they tell a story. In the passport view of gowalla, you can see a recorded version of a person’s life through his passport stamps.

Photos – you’re sharing with your friends … Like what the food looks like. But you’re also sharing with everyone else who checks into the restaurant or place. That’s huge.

Hotspots… Sort of like trending twitter topics. Places getting lots of checkins get put at the top of the list.

business case:

deals: during sxsw, they gave away virtual tacos … Then you could go to the real restaurant, and get a real taco. Gowalla was going to pay for it. The company, One Taco (I think), said forget about paying, because they sold 12 tacos for every one, and had a huge line down the block the whole week because of that one virtual taco giveaway.

Service

Location based services can provide data.

A restaurant manager, for example, can see who his most frequent visitors are, then contact them via Twitter. It should be possible for that manager to be emailed when a loyal frequent customer checks in so they can go to the table,  shake their hand, comp their wine. Wow.

Presence

The check in shows up on his facebook stream. Shows he was really there, had a good experience. It’s word of mouth.

What if you could infiltrate your competitor’s space … What if one competitor “owned” another’s Location-based space, and could leave messages there?

They made a game for a laptop bag company sold at Apple stores. You check into an apple store, possibly see an ad for a case … and you could get a badge. If you collected all 6, you could get a free real bag.

He sees gowalla as less of a game and more of a sharing experience. And the visuals are nice.

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Free State Social – Sarah Evans #fssocial

by David Lee King on April 30, 2010

Sarah EvansTitle: How to Make Your Brand Stand Out Online

Sarah Evans – She runs Sevans Strategy out of her home

Telling a story about the Chicago earthquake a year or so ago… she was able to be a citizen reporter, and ended up on national news (and got 5 solid client leads from it, too).

First – know what you want to accomplish

9 ways to stand out online

1. Find an opportunity to showcase what you do best

2. Hijack a conversation – gave a example of using the sxsw crowd and speakers to host another simultaneous event

3. Meet a need in an innovative way. She identified a larger need. Asked permission to be in charge of the #journchat thing. Innovate – do something different. It evolves. One pitch – she lets them do one pitch at the end – she gives them something quick to share. We’re a community.

4. Generate a LOT of quality content. Think multimedia.

5. Do it for a good cause. The #beatcancer hash tag as an example. And #crisisovernight as another example.

6. Give freely, give often. Share, acknowledge, give tips and tricks for your industry, trade secrets, etc. Retweet, like, comment post engage. Read your feeds, respond, etc.

7. Think like those you’re trying to reach. Use the tools they use. She checks out people’s twitter feeds before she contacts them to pitch them something and brings something from the feed up in her initial contact. It makes it more personal.

8. Get sourced … A lot. Sign up for helpareporter.com, follow journalists. Online, identify story opportunities where you are the best source and pitch them. Focus on media, bloggers, and online influencers bonus – use Pitchengine for your releases. Write for the consumer and the media…

9. What else? We had audience participation here.

Prtini? A pr blogger. …

How do we manage our message? You. Don’t. You start it, but your community takes it somewhere else.

It cant be a good sign when you have more twitter followers Han t he subscribers to your local newspaper.

@prsarahevans

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Free State Social – Ellyn Angelotti #fssocial

by David Lee King on April 30, 2010

Ellyn AngelottiTitle: The New News Cycle

Ellyn Angelotti works at the Poynter Institute for media studies. Stuff I found interesting from her talk…

Explaining how news has become interactive. There used to be no way to engage with news stories, and that is changing.

How have the web changes affected news?

X factors:

News is published the same – people share the story after it’s published

Take queues from your audience

Facebook users share more than 5 billion pieces of content each week (libraries – so shouldn’t we be creating content around our content that people can share???)

85 percent of college students have a Facebook account

Journalist’s digital presence – Some are segmenting their personal and professional.

News orgs should put their videos on youtube instead of just their website – put it where people are already going.

Someone in the audience publishes news – then what?

Hudson river plane crash – first pic came from a personal trainer – not a reporter (@jkrums on twitter)

Ouch – foursquare tip – never take a class with a certain professor!

Location based journalism…?

Journalist uses audience to report, then what? They now use the audience before, during, and after the event.

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Free State Social – Shawna Coronado #fssocial

by David Lee King on April 30, 2010

Shawna CoronadoShawna Coronado spoke next. Good talk! Here’s my snippets from it:

Business or personal? It’s all personal with social media.

Telling her story of how she started. She was sick – had to take lots of pills, see lots of doctors, etc.

Through lots of hard work, she’s healthy again – because of nature partly.

She loved gardening so much, she started writing about gardening – even had a column in a newspaper …. Started lots of gardening! So much so that she quit her job – and the gardening thing she attributes to her health – she went from 18 prescriptions to 2 … Because of a lifestyle change.

If you don’t be personal in social media, you’re not going to connect with people…

She wrote a book, and to sell it, she built a brand.

Define target market and key brand, message and values, and define what your product is

The product wasn’t her book – it is her. Shes selling herself and her brand.

Mistake – choosing look and feel over building quality content. The result is no traffic.

Solution – unify brand with the content and message, placing non-broadcast and sharing communications as the #1 goal.

She uses her main website to connect people to her. Communities – her blog, her twitter account, her Facebook page, her YouTube site,  etc.

She built her brand first, and now she goes out and gives people a business proposal – and gets to do stuff.

In social media, you are the brand.

Every message you post or send will say who you are as a brand – so be positive and nice! Answer every inquiry kindly

Help others without expecting anything  in return

Follow those who Follow you so you will be available to help them and grow their biz (and yours)

Provide consistency with content and posting times

Everything you say and do is a part of your brand.

2nd mistake: expecting to write a book and make money

How you can find financial success, sponsors, and world travel:

Sell your product, sell your expertise, sell your speaking ability, sell your social media presence

Get over yourself and start doing video.

She provided sponsors with social media coverage and videos, both homemade and professional of an Eco Adventure she went on, at no cost. She had contacts and called them up to get the gig.

She’s working 15 hour days , writing, connecting, etc…. But its the funnest job she’s ever had, which is why she does it.

Her front lawn … A vegetable garden … it’s part of her brand, so she keeps it looking sharp.

Have your company become passionate about what you’re doing.

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Free State Social – Chris Brogan #fssocial

by David Lee King on April 30, 2010

Chris BroganI’m attending the Free State Social event in Lawrence, KS. Chris Brogan was the first speaker, and here are the things I jotted down from his talk:

Title: Adjusting Your Marketing Spend and Tactics for Social Media

He started off having mic problems, and used that to remind us “it’s not about the tools.”

Going to a conference without a goal is sorta like going to a grocery store without a recipe in mind. So figure out what you want answered, then get those questions answered.

ROI with social media: How much did I get out of this free tool? Anything over one dollar is ROI!

Everyone is a sales person. Appreciated that Chris said to translate money into whatever for non profits. He gets it.

Grow bigger ears – use listening tools to listen to your community – what they’re saying, etc

One to many communication can be a problem – it’s so much better doing many to many, assuming everyone plays along.

What costs more – great customer service or a marketing campaign?

Don’t start your email with the “can’t view this? Click here for text” question. It makes you look bad.

Every time you have answered a question in email, you’ve blown an opportunity to answer for lots of people. Every time you create a brochure, you’ve done the same thing.

Shouldn’t have a social media department – instead, those people should be in sales , marketing, etc.

Treat your communities as gold. Go to the bookstore, get a relationship book, and replace your significant other with your customers, your office, etc. Because it’s much the same thing (ok, except for the romance part).

SAS (the company) – they listen to their customers,then  make stuff for them based on what they say they want.

Three important things to do with social media – listening, connecting, publishing

Connecting – comment on their blogs. Be real, like when you talk to people in real life. Don’t include your URL at the bottom of a comment – it looks like spam.

Publishing – go create something. Doing something.

Chris devotes 2 hours to social media a day. 30 minutes listening. 60 minutes connecting. 30 minutes publishing.

Where’s the GPS for your business? Figure out your destination, then figure out how to get there.

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Visiting the DOK Library Concept Centre

by David Lee King on April 21, 2010

Larger YouTube version

I recently spoke at the UGame ULearn conference in Delft, Netherlands … and had some time to visit the DOK Library Concept Centre while I was there.

DOK is Delft’s local public library – but my, what a library! Cool building, forward-thinking staff, lovely setting … and lots of amazing technology, too. So I took some video!

This video highlights some of the neat projects DOK creates for their community. In each of them, you’ll notice a nice melding of technology, content, and community. Whether they’re working with a Microsoft Surface, creating a video, or setting up gaming in the kids area, they always include content and community connections.

I think the best example of this is highlighted towards the end of the video, when Erik Boekesteijn explains how their art gallery works with local schools to remotely display art in the classroom. Students can view a digitized version of the painting on a TV monitor setup in the classroom – they might see 20-30 works of art, have classroom discussions, etc. Then they take a trip to the library to see the actual painting.

Connecting community to content through technology – nicely done, DOK!

photo of DOK in the video by dmsmidt

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What’s a Real Book?

by David Lee King on April 20, 2010

While I was at Computers in Libraries 2010, I listened to David Ferriero, the Archivist of the United States (he gave one of the keynotes at the conference). During his interview (Paul Holdengraber from New York Public Library interviewed him), he was talking about books and what he likes to read … and mentioned that he prefers print books over ebooks (he likes the aesthetics of paper books).

That’s fine – I get that.

But then, the audience … at Computers in Libraries … applauded! Like he’d just won an award or something. And soon after, someone tweeted “Yeah! David Ferriero still reads REAL books!”

Huh?

Help me out here – what’s the most important part of a book – the paper? Or the stuff on the paper? Anyone?

Do authors really think about paper when writing books (I know I didn’t when I wrote my book)? Most likely not. Instead, they’re thinking about the next twist in the story, or how to adequately describe that next thought.

Does anyone applaud when someone says “I still watch Super 8 movies?” How about if someone said “I still love reading print journals?” Nope. No applause there. No one would tweet “Yay! He still reads REAL journals!”

When I read something, here’s what I care about:

  • getting sucked into the story (with fiction)
  • learning something new or interesting (with non fiction)
  • being entertained and engaged (with both)

For me, this happens via paper, my iPhone, my computer, an audio book, an ebook reader, or online. I’m guessing you’re reading just fine right now.

So my point? I think it’s time for us librarians to get over our paper fetish.

Content and container – the two are really, truly, different. Books are stories or a largish chunk of non-fiction text – novels, biographies, histories, etc. The format or container? This tends to change (though it hasn’t in a long time).

Don’t get me wrong. I’m not saying books are bad. I’m also not saying print is bad. But I am saying that when lots of people applaud someone … at a conference dedicated to computers and the web … for favoring one container over another, it shows our bias, it shows our professional bent … and that bent needs to be adapting and growing and watching the horizon.

pic by Adrian

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CIL2010: Developing & Designing for Mobile

by David Lee King on April 15, 2010

Speaker – Jeff Wisniewski, Web Services Librarian, University of Pittsburgh

Notes from this session …

mobile will surpass desktop web access in the next couple years

if you can write html, css, and javascripting … you can write for the mobile web.

me – mobile apps are great …. but we even moreso need to be building for the mobile web.

context is important:

  • not interested in your lending policy
  • want to satisfy immediate info needs
  • usually we’re in busy places, doing multiple things when we are accessing mobile web

Mobile usability – oxymoron (not sure I agree …)

- minimize the need to input text when you can.

remember you’re designing fro a small screen and will have speed and latency issues.

Two important points to remember:

  • don’t make me think!
  • don’t make me type!

content – ask your users what they would find useful

Cake and icing:

cake – directions, hours, contact info, ask a question, etc.

icing – (do these if you can, later on, etc) – catalog search, article search…

be selective – everything is on a need to know basis

repurpose existing content – podcasts, video, alerts, rss type stuff

content we buy:

some have mobile friendly sites already, like EBSCO, PubMed, westlaw, etc.

Catalog: look for accessible version if possible – it will probably be mobile friendly

me – mobile – make sure our site and services work on a 3g network – m.tscpl.org

m.home – make a new mobile homepage:

single column

single lines

flattened hierarchy

short titles

simple standard html and css

include a mobile dtd type

ignore handheld css stylesheets. most new mobile browsers ignore handheld stylesheet statement

media query – the link media thing – tells browser to use this stylesheet if screen is smaller than a certain size

include action links like a href tel:phone# stuff – sms: – same thing – this allows people to click and call or click and text, rather than having to type

optimizing for mobile:

combine dependent files, minify your javascript and css, tell google  – register mobile site with them.

Google small business center – register library website with google local

use validation services

drupal has a mobile template

usability testing – do paper tests

analytics – google analytics has mobile tracking, or you can filter by user agents

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CIL2010: Transforming Publishing & Purchasing

by David Lee King on April 15, 2010

Speaker – Stephen Abram

Do you need containers for information? It’s a real question…

What does Open mean?

- there’s line-ups in front of a movie theater? Because they’re engaged
- why do you read? entertainment, relaxation, be successful, learn info, etc
- open source, open infrastructure, open bar, open standards, etc…

Does Open require a container? It shouldn’t

What does Social change?

Think about it.

We all work in social institutions, we work in a transaction-based organization. Counting transactions, clicks, etc – we don’t actually know what they did.

Suddenly, the software and the activity aligns.

How does your library deal with visual material? For visual learners?

Ex – do you want your surgeon to have reviewed videos of successful operations, or do you want them saying “don’t worry – I read an article” ??

What’s driving the need for Open?
- user expectation
- architecture
- the cloud
- APIs
- social media
- experience trends
- personalization

The API cloud … lots of API possibilities…

“You shouldn’t have to dust something that people want…”

What about Apps?
plugins, itunes, etc. first app is usually facebook – for connecting with actual people.

What’s your experience look like?

University experience – what’s it look like? We used to shove people in carrels now we create more meeting and interaction spaces.

Old Containers -
- these are not going away!
- but they are always physical
- physical formats are losing market and mind share
- especially in the discovery and learning space

Traditional experiences:
- school, continuing education – how is it changing?
- open library hours – in the academic world, there’s a second peak between 10pm and 2am – anyone staff for that? Similar to a public library and people getting home from work and school …

New Containers:
- mostly virtual
- ecourses, lessons, websites, portals, sessions, events, digital photo albums, etc
- how do these objects fit into a positive transformational experience?
- we shouldn’t be measuring only transactional clicks.

Measure did the user find what they wanted, and did they enjoy the experience?

types of containers, revised: paragraphs, chapters, clips, graphics, pictures, etc.

Container success – focus not he end user in context. Where are they? In the shower? Driving? Sitting at a desk? Etc.

Content is not enough

focus on the results of the experience

support readers, not authors. learners, not teachers. collectors, not collections. etc.

design for use, not clicks.

Try writing a game that has only three clicks. They engage because there is something happening that engages them every step of the way. The get a coin, get a clue, find a monster, etc.

design for transformations, not transactions.

design for learning styles.

techflash.com e-book universe graphic…

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