Comments on: Library eBooks can be Frustrating! http://www.davidleeking.com/2010/06/15/library-ebooks-can-be-frustrating/ David Lee King is the Digital Branch & Services Manager at the Topeka & Shawnee County Public Library, where he plans, implements, and experiments with emerging technology trends. He has spoken in the U.S. and Canada about emerging trends, website usability and management, digital experience planning, and managing techie staff, and has been published in many library-related journals. David writes the Internet Spotlight column in Public Libraries Magazine with Michael Porter. David maintains a blog at http://www.davidleeking.com Thu, 09 Feb 2012 15:38:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: iPhone Application Developers http://www.davidleeking.com/2010/06/15/library-ebooks-can-be-frustrating/comment-page-1/#comment-29533 iPhone Application Developers Thu, 03 Mar 2011 07:44:00 +0000 http://www.davidleeking.com/?p=2055#comment-29533 Excellent post and wonderful blog, I really like this type of interesting articles keep it up. Excellent post and wonderful blog, I really like this type of interesting articles keep it up.

]]> By: eBook Collection Development | ALSC Blog http://www.davidleeking.com/2010/06/15/library-ebooks-can-be-frustrating/comment-page-1/#comment-29490 eBook Collection Development | ALSC Blog Fri, 25 Feb 2011 22:47:08 +0000 http://www.davidleeking.com/?p=2055#comment-29490 [...] librarians) had recently gone through a similar process and blogged about it.  I found a few excellent blog posts on issues related to DRM and licensing limitations, current library loaning [...] [...] librarians) had recently gone through a similar process and blogged about it.  I found a few excellent blog posts on issues related to DRM and licensing limitations, current library loaning [...]

]]> By: ebooks » Blog Archive » Overdrive for iPhone http://www.davidleeking.com/2010/06/15/library-ebooks-can-be-frustrating/comment-page-1/#comment-29374 ebooks » Blog Archive » Overdrive for iPhone Tue, 11 Jan 2011 12:15:35 +0000 http://www.davidleeking.com/?p=2055#comment-29374 [...] Overdrive for iPhone Image by davidking For this post [...] [...] Overdrive for iPhone Image by davidking For this post [...]

]]> By: eBooks and EReaders: There Can Be Only One | Librarian by Day http://www.davidleeking.com/2010/06/15/library-ebooks-can-be-frustrating/comment-page-1/#comment-29360 eBooks and EReaders: There Can Be Only One | Librarian by Day Sun, 02 Jan 2011 15:44:20 +0000 http://www.davidleeking.com/?p=2055#comment-29360 [...] Library eBooks can be Frustrating! [...] [...] Library eBooks can be Frustrating! [...]

]]> By: How to get and read eBooks from the library http://www.davidleeking.com/2010/06/15/library-ebooks-can-be-frustrating/comment-page-1/#comment-28374 How to get and read eBooks from the library Mon, 29 Nov 2010 01:10:13 +0000 http://www.davidleeking.com/?p=2055#comment-28374 [...] posts by Sarah Houghton-Jan and David Lee King were used to illustrate how frustrating it can be to read ebooks obtained from the library. [...] [...] posts by Sarah Houghton-Jan and David Lee King were used to illustrate how frustrating it can be to read ebooks obtained from the library. [...]

]]> By: davidleeking http://www.davidleeking.com/2010/06/15/library-ebooks-can-be-frustrating/comment-page-1/#comment-27580 davidleeking Mon, 25 Oct 2010 19:00:00 +0000 http://www.davidleeking.com/?p=2055#comment-27580 Thanks for the comment! I'm saying this slightly tongue-in-cheek - You DO live in a different world. I'm guessing you work in a library? Most of us are detail-oriented people who actually read the directions. Our patrons are not. Case in point is my example - very smart, very successful, very web-savvy patron ... and he had trouble figuring it out. On the web, if you have to read the instructions, you've probably failed to build the site/service in a user-friendly way. We frequently have to walk patrons through figuring it out - don't you guys? Thanks for the comment! I’m saying this slightly tongue-in-cheek – You DO
live in a different world. I’m guessing you work in a library? Most of us
are detail-oriented people who actually read the directions.

Our patrons are not. Case in point is my example – very smart, very
successful, very web-savvy patron … and he had trouble figuring it out.

On the web, if you have to read the instructions, you’ve probably failed to
build the site/service in a user-friendly way.
We frequently have to walk patrons through figuring it out – don’t you guys?

]]> By: Braehenry http://www.davidleeking.com/2010/06/15/library-ebooks-can-be-frustrating/comment-page-1/#comment-27579 Braehenry Mon, 25 Oct 2010 18:54:00 +0000 http://www.davidleeking.com/?p=2055#comment-27579 I love Overdrive from my local library. It works very well. If you read the instructions and follow them, there shouldn't be a problem. Print the instructions out and follow to the "T". Those who do, generally, do not have a problem with Overdrive. Often Mac folks do because it is a bit more complicated and sometimes they have missed a step. Once set up, it is a breeze. In all the years I have been downloading digital books (audio and ebooks) I have never had a problem and never had a frustration. Do I live in a different world? I love Overdrive from my local library. It works very well. If you read the instructions and follow them, there shouldn’t be a problem. Print the instructions out and follow to the “T”. Those who do, generally, do not have a problem with Overdrive. Often Mac folks do because it is a bit more complicated and sometimes they have missed a step. Once set up, it is a breeze. In all the years I have been downloading digital books (audio and ebooks) I have never had a problem and never had a frustration. Do I live in a different world?

]]> By: davidleeking http://www.davidleeking.com/2010/06/15/library-ebooks-can-be-frustrating/comment-page-1/#comment-27521 davidleeking Fri, 08 Oct 2010 13:56:00 +0000 http://www.davidleeking.com/?p=2055#comment-27521 Hi, Fiona! That was actually from Debby, who had emailed me. I DO have an Overdrive download station for customers, and it's going ok - usually, it's a staff-mediated thing. We show people how to hook their device up, put a book on it, stuff like that - and then, I'm guessing they start using the service from home. Hi, Fiona! That was actually from Debby, who had emailed me. I DO have an Overdrive download station for customers, and it’s going ok – usually, it’s a staff-mediated thing. We show people how to hook their device up, put a book on it, stuff like that – and then, I’m guessing they start using the service from home.

]]> By: Fiona http://www.davidleeking.com/2010/06/15/library-ebooks-can-be-frustrating/comment-page-1/#comment-27518 Fiona Fri, 08 Oct 2010 06:19:00 +0000 http://www.davidleeking.com/?p=2055#comment-27518 <> Hi David, how did the OverDrive Download Station 'rollout' go? I am interested to know as I have a query relating to it and cannot for the life of me find any answers online... Cheers Fiona (Australia) <>

Hi David, how did the OverDrive Download Station ‘rollout’ go? I am interested to know as I have a query relating to it and cannot for the life of me find any answers online… Cheers Fiona (Australia)

]]> By: DRM and Library E-Book Lending « Follow The Reader http://www.davidleeking.com/2010/06/15/library-ebooks-can-be-frustrating/comment-page-1/#comment-24725 DRM and Library E-Book Lending « Follow The Reader Thu, 19 Aug 2010 17:32:38 +0000 http://www.davidleeking.com/?p=2055#comment-24725 [...] David Lee King: At least SOME of the problem is on the design and usability end (of at least Overdrive). But there HAS to be an easier way to manage DRM concerns, like allowing someone to check out stuff, but then adding one extra step or something that makes you “prove” you’ve deleted the file? Netflix’s digital downloads and the movie rental part of iTunes are similar (except for that whole for-profit thing) to a library setup. They also deal with people “borrowing” their stuff, some of it even digitally. But it’s easy. Why can’t our library vendors (Overdrive, Netlibrary, etc) also build something easy to use and manage? [...] [...] David Lee King: At least SOME of the problem is on the design and usability end (of at least Overdrive). But there HAS to be an easier way to manage DRM concerns, like allowing someone to check out stuff, but then adding one extra step or something that makes you “prove” you’ve deleted the file? Netflix’s digital downloads and the movie rental part of iTunes are similar (except for that whole for-profit thing) to a library setup. They also deal with people “borrowing” their stuff, some of it even digitally. But it’s easy. Why can’t our library vendors (Overdrive, Netlibrary, etc) also build something easy to use and manage? [...]

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