Presentation for #risg2011 – Creating Customer Experience

I just finished giving a presentation via Skype to a thankfully patient group of Australians! So … I decided to get fancy, and attempt sharing my slides via Skype. That didn’t work so well. I think the folks in Australia saw a couple of the slides, then I spent a few wild minutes trying to make it work, all the while asking “what do you see now?”

Well. The microphone worked! And here are my slides (that you mostly didn’t see if you were actually at the conference):

Thanks again, and really hoping to meet some of you who attended this conference in September!