Great. Ok, so my library has a techie problem with Pinterest. It screws up links from our catalog. Other places read them fine, but not Pinterest. So I thought “hey – I’ll try out Pinterest support,” and see what happens.
My first attempt wasn’t a good one. I submitted my ticket, and was immediately sent a link to the “here’s how to create a PIN, dummy” link (ok – they didn’t really say “dummy” – but they might as well have said that). Then they added this: “If you’re writing about another issue, please submit a new ticket under the right topic to get help as quickly as possible.”
Again, assuming I’m the dummy who posted my support ticket in the wrong place. Hmm.
Not terribly helpful, but ok. So I just tried again. This time, they immediately emailed back with this:
“A list of known issues we’re already working on is available here” … And guess where that link took me? Yep – you guessed it. To the page in the screenshot above – a 404 error page!
Moral of the story (a couple of them):
- Do better tech support than Pinterest (this will not be hard).
- Don’t call your customers dummies. Implied or in-their-faces.
- If you automatically email a web page with support info to your customer, make sure the link actually works.