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David Lee King

Kick Starting IT Collaborations – Internet Librarian 2012



Title: Kick Starting IT Collaborations
Speakers – Michael Porter, Helene Blowers, and Carson Block

Michael Porter:

It isn’t about the departments, it’s about the library. Our mission. Our patrons.

We sometimes hyper focus on the things we know…

When we see a baby crying, we have empathy.

Sometimes librarians, directors, IT departments … are just fussy.

Emotional intelligence
- The ability to accurately perceive emotions in oneself and others
- Use emotions to facilitate thinking
- Understand emotional meanings and manage emotions

Thinking about & incorporating emotional intelligence helps staff succeed.

So … Ask, listen, understand, empathize, chill, process, and keep perspective. Focus on these things with staff, and focus on our unique missions as libraries. This can help trump people differences and interpersonal struggles.

*****

Helene Blowers

Helene doesn’t have an IT or a librarian background. It’s in organizational communications” that has really helped her in her career.

Strategies – you have to deal with the culture. Organizational culture.

Tie your IT strategies to the library’s mission.

Make it believable!

Tailor to your audience.
- Have to change the message to communicate with higher-ups sometimes.

Create alliances.
- Engage staff at all levels
- Have IT user groups, emerging tech committees, transition teams – let non-IT staff help collaborate on these ideas

Communicate the plan.
- Meek a usual roadmap of IT, web, technology plans and share that with staff.
-It shows staff and leadership teams that you really do have a plan

Be a collaborative leader.

It’s not about showing your knowledge or your expertise. Instead, keep that communication open and be a team player.

******

Carson Block

Collaborations r us
- Libraries are all bout collaboration, so it’s weird when libraries and their IT departments don’t collaborate.

Why is this?

The server room – completely controlled by IT, neat and tidy, etc. In the other IT closets, they are messier.

Often, the library and the IT is separate. This should not be!

Some questions:
- Do you understand your library’s real mission in the community?
- Is your language inclusive or exclusive?
- Do you have trust?
- In your library, is the IT department considered an IT store (just something that other departments pull from)or a strategic partner?

Q&A time:

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