Enter the Library Market & Drive Sales with Lessons from Patron Profiles #BEA

BEAThis is a presentation all about book research and the library market… could be interesting…

Rebecca Miller, Editor in Chief, School Library Journal

giving an overview/breakdown of public library book budgets

2011 – public libraries carried an average of 4000 ebooks.

ebook budgets spiked in 2011 over 101%

Kelly Gallagher at Bowker Market Research

talking about their Patron Profiles study…

9046 US public library ssytems

16,698 public library buildings

169 million public library users …

Meet the power patron – customers who visit the library at least weekly (physical visits):

  • 61% female, average age – 48
  • average income – $61,000
  • 62% with a college degree or higher
  • 39% with kids under age 18
  • what do they do at the library? 65% borrow books and media. 59% browse shelves. 40% search the catalog. 43% place holds on stuff.
  • clear link between borrowing and buying: 61% – purchased books by an author whose works were previously borrowed from the library. 37% – purchased book previously borrowed fromt he library. 35% – used the library to discover new authors or genres
  • library patrons are also buyers

Ebook users read more.

Ebook users – 67% purchased books by an author whose works were previously borrowed from the library. Wow.

Takeaways – libraries are a win-win system for marketing, sales, and discovery for books and publishers.

Skip Dye (Random House)

wants to encourage discoverability – this research helped them

wants to be format-agnostic

Said it’s up to the consumer how they want to read/listen. However they want to do that, that’s what is important.

future of print – Skip is old-fashioned. Thinks the format will survive, but change.

George something from Baker and Taylor

talking about exploding digital content in libraries

He also said they should be device agnostic

66% of public libraries experienced a “dramatic” increase in ebook requests

average holdes-to-copy ratio target is 6:1, but actual is closer tro 12:1

Hmm – claimed their Access 360 desktop reader is format agnostic. To that I’d say no it’s not. Can you open up a book from Overdrive through it? I’m guessing not.

showed Orange County Library’s Axis 360 ebookstore – an example of buying the book through a library

What Librarians Wish Publishers Knew: We Build Buzz #BEA

BEAA panel with five people… moderator – from earlyword.com

publishers have been talking about libraries as discovery venues

Why? Brick & mortar stores are disappearing, so libraries are a great place to actually still touch stuff.

Modern public library is designed to display books, library websites are just starting to display books

Michael Colford – their catalog

  • they use Bibliocommons
  • Bibliocommons sites sorta share audiences – if you put up a book trailer, it’s shared across all sites
  • interesting comments about books as our brand. He thinks we should embrace that instead of distance ourselves from it
  • discovery – make the book easy to find, make similar books easy to get as a second option, make a buy it now button easy to find too. Have all of this be a complete library experience, rather than sending someone off to an outside store.
  • Reader’s Advisory – reviews, book trailers, aggregation of book blogs – pull all of those together
  • hook events into the catalog – mentions of, other libraries, live stream these from the catalog, etc
  • de-emphasize the best sellers. We build the reader, and are market-makers for books and authors. Connect people with other books besides the best sellers

Sari Feldman, Cuyahoga County Public Library

  • 40% of their materials budget is for print books, 60% for other things
  • They focus more on best sellers than Boston Public does
  • They consulted with Nancy Pearl to help them re-work their readers advisory focus
  • She said there are no bookstores in Cuyahoga County (then she said there are two independent bookstores). They are The Place for books
  • They use their Facebook Page heavily. Readers advisory – tell us three books you love, we’ll tell you three more you will love. Love this idea!
  • People are looking for recommendations on Facebook – people come there to chat about it, and other people answer (the librarians do too).
  • They want their website and catalog to have that energy too

Lynn Wheeler, Director, Carroll County Public Library

  • They chose a book – The Dressmaker – bought a bunch of them and displayed it in all of their branches, promoted it in all branches, held an author talk, did programs around the event, etc. Made the book a local best seller.
  • you can do partnerships – example was a partnership with schools
  • battle of the books – bought a bunch of books, then had kids vote for books. Gave a set of the books to the schools who were competing. Held a trivia type event in the schools. Gave a huge trophy to the winners.

Virginia Stanley, Director, Library Marketing, HarperCollins

  • library marketing
  • do Skype sessions with the authors

We’re Writing a Novel!

book and ebookMy library is heading up a really cool project that I thought I’d tell you guys about.

In short, we thought we’d write a novel.

A community-driven novel, that is. Here’s a blurb about the project: “A community novel is one that is written collaboratively by members of your community. The library invites writers to each contribute a chapter to advance the group’s story. The story is set in Topeka and will use landmarks and a setting that all will recognize. Writing and publication began in April and continues through August with a chapter added each week (just like any other serial novel you’ve experienced). Each chapter will appear here so you may read them in order, with a new chapter published each week.”

Here’s a link to the main page for the project, and here’s chapter one. Please read it!

When we’re done writing the novel, we plan to throw an author book signing party! We also plan to publish the book in both ebook and print formats, and sell it online. And we’ll put the book in our collection, so people can check it out.

We have two goals:

  1. We want to showcase content creation in our local community, and this type of focused writing project provides us with a fun way to start doing that.
  2. We also want to get our feet wet in content creation. Libraries traditionally house books, help customers find books, and create programs around books and authors, etc. Why can’t a library and a community … create a novel?

Anyway – check it out – chapter two comes out this week!

book pic by Remi Mathis

Writing for American Libraries

Head’s up – remember that Public Libraries Magazine column that I have been writing with Michael Porter for about five years (wow – 5 years. Really?)?

Well – starting in January, Michael Porter and I will have a new column … and we have moved from Public Libraries Magazine to American Libraries.

Our new column is called Outside/In, and here’s what we plan to write about:

“The Outside/In column will bring information about what’s happening in the larger world of tech trends (outside) to see how they apply to libraries (in). Readers can expect practical information, news and tips about emerging Web and technology trends” (from American Libraries’ press release).

We plan to stuff those columns with great, useful content … and stuff even more into the online version of those columns! So – read it in the magazine, but make sure to visit the online version too. There, you’ll find links and extra online-only content. And you’ll also be able to leave comments there (which we’d really appreciate!).

Here’s the online version of our first article – Calls to action online.

Enjoy!

Photo by way cool cindiann

My book is now an Ebook!

Designing the Digital ExperienceThe fine folks at Information Today/Plexus Publishing just emailed and told me … my book is now an ebook! Sweet!

So – my book, Designing the Digital Experience: How to Use EXPERIENCE DESIGN Tools & Techniques to Build Websites Customers Love, is now in ebook format at these fine publishers:

If you haven’t yet purchased it (or if you have the burning desire to have my book in ebook format and didn’t download a rogue copy), please go buy it!

And one more slightly vague, mysterious plug for my upcoming book – it’s in editing mode at the moment. I have some touch-up work to do on it before sending it back. There are a few more steps after that, too – publishing a book is definitely a multi-step process.

The new book (tentatively called Face2Face) focuses on the nuts and bolts of  using emerging web tools to connect with customers. There are tons of books on emerging web trends, but honestly not too many that include practical “how to” tips for actually using those tools to connect with customers, patrons … and people. So I thought I’d write about that.

Look for it next year!