David Lee King » Conferences

Facebook in the Library – an ALA Techsource Webinar

David Lee King — Tue, 25 Oct 2011 15:00:48 +0000

Wanted to make sure you know about this – on November 2, I’ll be leading an ALA Techsource webinar on Facebook. It’s titled Facebook in the Library: Enhancing Services and Engaging Users.

And here’s the blurb about it:

Around 154 million Americans—51 percent of the population—are now using Facebook, according to a recent study by Edison Research. How effectively are you using this direct, free means of communication to reach out to your library’s patrons and users? Digital branch and social networking innovator David Lee King will share what he’s learned from years of experience and experiments with the Topeka and Shawnee County’s Facebook page. He will answer your questions and share time-saving tips on getting the most out of using Facebook.

Topics include:

Fundamentals for setting up and managing your Facebook page
The difference between a personal Facebook profile and an organizational Facebook page
Planning content for your library Facebook page
How to engage the library’s Facebook fans
How to market your library through a Facebook page

You’ll need to register for this event, but it should be a good one if you are interested in expanding your library’s Facebook presence!

Internet Librarian 2011, Day 3: Social Media Strategies & Goals

David Lee King — Wed, 19 Oct 2011 20:34:50 +0000

This was my session – here are my slides – enjoy! Look at the slides, and read this person’s notes, and you will get a good feel for the discussion.

Social Media Strategy & Goals

View more presentations from David King

Internet Librarian 2011, Day 2: Designing for Optimal UX

David Lee King — Tue, 18 Oct 2011 23:44:12 +0000

Nate Hill, Web Librarian, San Jose Public Library

Chris Noll, Noll & Tam Architects

Slide on the screen:

Because of the Internet, access to:
Books and other documents have gone from Read to Read/Write
Photo and video output has gone from View to View/Edit
Music and other audio has gone from Listen to Listen/Remix

Nate is introducing the topic of libraries starting to support content creation, and the models behind that.

Chris:

Contra Costa has used vending machines in shopping malls, etc. Washington County is using reserve boxes.

Boston Chinatown Storefront Library – community driven library

Houston – small small branch…

DC – Kiosk branches…

Greenbridge Library – took a community center, and developed part of it into a library

Idea Stores in London. Mix up libraries, cafes, etc.

Morgan Hill Library – self checkout, check in, self help holds, etc – very self-driven

Nate:

talking about the Digital Public Library or America project and their beta sprint. Realized we will still need physical spaces to create digital content.

LibraryLab idea:

broken into modules like audio and video creation, scanning, collaboration, etc

Chris: talking about creating furniture for these creative types of spaces …

Give people access to tools. Some libraries check out tools or musical instruments. Why not video cameras, microphones, etc?

Why not have design tools – desktop publishing, CAD/CAM tools, 3D printers, etc? The library could support these things.

They want this project to happen … but need funding, etc.

Internet Librarian 2011, Day 2: Ebook Panel

David Lee King — Tue, 18 Oct 2011 18:15:16 +0000

Panelists: Bobbi Newman, Sarah Houghton, Amy Affelt, Faith Ward

Bobbi:

12% of US population own ebook readers. So it’s a very important issue, but one for a (right now) small population.

Barnes & Noble told people to get a Nook, then go to the library. In reality, they also needed a PC that connected to the web and could run Adobe Digital Editions. Not everyone who bought a Nook had access to that.

Kindle/Overdrive thing works easy. That puts us in a weird place – because the Kindle works better with Overdrive.

But it’s a bad deal, because Amazon has a lot of great data … Amazon now knows how many of our users read library books, what books, etc – guess how much of that we got? None of it. That’s a problem.

Sarah:

We are so greedy, we’ll take whatever the publisher gives us.

It’s important to provide this content for our users … but we need to look at the fine print.

Call out to Kansas librarians for standing up to Overdrive. Woo too!

Overdrive’s terms of service – they give us a license to access content, instead of owning it.

We need to read the license and not just sign them blindly.

More on Amazon getting stats and info on our patrons – this might violate intellectual freedom, and our official library policies.

Amy:

With her job, she usually never needs to buy a whole book – she needs a table, a chapter, etc. This is really hard in ebook formats.

She needs to buy the Kindle book, but put it on a colleague’s Kindle – she can’t do that. She wants to pay a license to read, the right to read across all platforms

Faith Ward:

looked at how children read differently on ebooks. Found that more students made mistakes when reading ebooks

But they were more willing to read on a tablet than a print book

Discovered that she needs to work with parents to get kids to read more in this environment

She won’t teach a book that’s not in an ebook format.

She did a “bring in your own device” thing … found it was hard with so many different formats, but wouldn’t go back – they have embraced the new technology.

Q & A:

HP person – they can relate. She has to pass something along, but can’t. So she makes a copy or a screenshot or prints them out, then scans them, and turn them into PDF files so she can pass them along (my friend Edward does the same thing).

We pay more for digital editions than the customer does, even though in print we can buy in bulk and get 40% off.

Interesting – the teacher – purposefully choosing content that is available in ebook format. That means she is not choosing good content that isn’t yet available electronically. It’s a conscious decision for her.

Here is no unified voice that speaks for libraries on this topic? Bobbi says no… (I’ll interject that that’s what Library Renewal is working towards).

Lending ereader devices: Buffy Hamilton’s school library did this, but ran into trouble with Kindles so switched readers.

Sarah – difference between content and container – we have to subscribe to both. Bobbi – if you are loaning out a certain device, you are in essence saying that’s the best format. Is that what you want to say? (not sure I agree with that – need to think more about it)

One woman stood up and said “Jeff Bezos has never lied.” Just wanted to say … really? You can prove this? I seriously doubt it … just saying.

Bobbi gave a great plug for Library Renewal. Yay!

Internet Librarian 2011, Day 2: Keynote by Lee Rainie

David Lee King — Tue, 18 Oct 2011 18:09:09 +0000

Libraries and Learning Communities – Lee Rainie

three revolutions Pew has noticed

1. Broadband – 78% of adults use internet, 62% have broadband at home

Blog as a category is being obliterated. Most people don’t know they’re reading a blog – ie., a blog on a news site – people think they’re reading the news.
13% of users are on twitter. But – those people are highly influential

2. Mobile phones – 84% (I think) of adults use mobile phones

There are actually more phones than people in the US.
59% of adults connect to the internet through mobile. phones, laptops, tablets.
35% of adults are smart phone owners.
laptops are more prevalent than desktops
12% of adults have ebook readers
9% have tablets
Still an elite audience
Hypercoordination – we don’t plan specific meet ups – we keep it vague, then use our new tools to figure out the meet up on the go.

3. social networking

half of all adults in this country, 73% of teens – use social networking sites
people ever age 65 – fast growing group. They’re online, friending their children, expecting photos yesterday…

important in 3 ways

1. sentries of information. people log on to their social networks first thing in the morning, rather than read the news.

2. evaluators of information – when people find confusing info, they turn to their social networks first. I’ve certainly seen and done that. asking if it’s true, and how much weight should I give it

- librarians – think about being nodes in people’s networks… dang. we need to be there!

3. serve as audiences – we are all performers. we are showing off for our audiences in a way.

Final thoughts about the futre:

1. What’s the future of knowledge

learning is now a process
old way – learning was objective and fixed, meant to be found
subjective and provisional now – sense of flow, a process, you learn together, change together. a need for vigilance to watch and stay with how knowledge is evolving
learners now create knowledge. if you are participating in the learning experience, and creating things, you learn more.
knowledge is organized ecologically – disciplines are mixing
we learn best actively doing and managing our own learning. We have to be active agents in the learning process.
our intelligence is now based on our learning communities, rather than on our individual abilities
you are as smart as your network – as long as you are willing to ask them.

2. what’s the future of reference expertise

embedded librarian model. librarians embed themselves in the community, rather than making community come find them.
we are on call for just in time information.
we can “bond” with the community. we can be nodes in people’s networks
we help people know about the broader picture.
We are often he first in our communities to learn social media … so we are the teachers of this to the community.
aggregator and curators of information.

3. what’s the future of public technology

hard to say – most of us would not have seen the iPhone right before it came out, for example. What we do know is that this technology will be changing rapidly and we really don’t know what’s around the corner.
The era of big data – sensors, cars, tweets, etc – making lots of data. How do we make sense of this “big data?” Librarians will possibly be asked to help figure this out. Mastering big data and analytics is important.
Different types of screens, post-pc world, more broadband, etc. No one int he expert world really knows either.

4. what’s the future of learning spaces

attuned to new kinds of learners
patrons are more likely to be self starters. They know where to go first – checking with their social networks, don’t need formal learning structures
collaborations are important.
value of amateur experts is rising.
amateur/expert scientists – Smithsonian has embraced the amateur community.
peer to peer health communities too – we are going beyond our doctors to our networks.

5. what’s the future of library as community anchor institution

ALA put out a guidebook on these issues – check it out (will be mentioned in Lee’s slides, but his slide deck froze up)
how much of your work is aimed at helping individuals vs helping communities
are libraries places for individual study or group based study
collection library or creation library?
portal or archive?

Pew will be doing a 3-year study on libraries and communities. This will be HUGE.

Internet Librarian 2011, Day 1: Developing a mobile presence: mobile web, usability, and devices

David Lee King — Tue, 18 Oct 2011 04:26:01 +0000

Developing a mobile presence: mobile web, usability, and devices

Ebsen Fjord, Nate Hill, Joel Shields

Dissemination with iPads – Ebsen

Boss wanted to spend some money on iPads … They first needed to figure out what they were going to do with them.

Goals for using iPads

Strengthen staff knowledge
Use as facilitator for interaction in the physical space
Educate our patrons
Be a tech-savvy library

What did we do?

30 iPad2′s
Staff members knowledge and competences
Apps from apples AppStore – didn’t want to develop their own things, but just use what was already out there
The physical library

activities

Playing with music
Jane Austen reading club
Read the daily news on the iPad
Angry birds tournament
Book reviews on YouTube
Workshops

Playing with music

Playing instruments, working with sounds, chords, sheet music and mixing
2-3 iPads with relevant apps
1 iPad with musicquiz

Jane Austin

English language reading club for expats
iPads with Jane Austin manuscripts, books, analysis, and more
They found reading aids, etc – besides just the book

Workshops – patrons exchanging knowledge with each other

Handling and security
Patrons check them out like a book
Some are mounted in a kiosk

************

Nate Hill

San Jose – lessons learned

Scan Jose – historic photos used in a new way

Using google location API for gis stuff

Connected to layar -

Do as I say, not as I’ve done

Obstacles

It’s a moving target – platforms change fast
Staff changes – completely changed
Learned the tech on the fly
Content and communication – its not just technology, it’s storytelling. It’s hard!

Used storyboards for interaction prototyping

******************

Joel Shields

Developing a Mobile website for your library

How did I start?

Started by using mobile sites and realizing how not friendly for mobile they were

Created a wish list for the site

App or not – a consideration

4 major platforms, each written in a different language, different developers fees, etc
So went with a web app – absolute control, your own standards,and it works on all devices

Used LAMP, written in php

iwebkit – simple framework of help build a mobile interface

Some catalogs have mobile versions too – he used an XML feed, did a bit of development work, and made a mobile version

Audience – targeting students.

M.wrlc.org – demo version

You can log in and make it personal – basically using the catalog account stuff

Now what?

Beta testing – find interested people who want to help
Advertise
Prove it – track use though google analytics

A few things to keep in mind

Brevityisthe squalor mobile design
Make the URL familiar and easy to typed a mobile device
Don’t overdo it
Merit personal
Ok to leave things out
Make it look good
Plan for the future- leave room for growth
Advertise
Track usage

Internet Librarian 2011, Day 1: Google Analytics

David Lee King — Tue, 18 Oct 2011 04:20:13 +0000

SuHui Ho – digital services librarian, UC, San Diego

She gave a solid general overview of Google Analytics

Why web metrics?
- Hit count is misleading

Help decisions on:

Content life cycle management priority
- Which pages should I update first?

Information architecture

Top tasks
- Which pages on homepage

She is saying you can find your most popular content, then make sure that stuff is on your main page. I would change that slightly to say make sure those pages are easily findable – the main page isn’t as important as it used to be

********************

Jeff Wisniewski

Google analytics: goals and funnels

Goal – the page a visitor reaches once they have completed a desired action
Funnel – the (optimized) steps along the way to the goal

You can track where, along the way, people fall out of your funnel – then figure out how to fix that

Jeff gave an example from his library’s website then walked us through the process of setting up a goal and funnel in google analytics

Give your goal a good, intuitive name – this shows up in reports later

Internet Librarian 2011: 20 steps to better web services

David Lee King — Tue, 18 Oct 2011 04:16:53 +0000

Sarah Houghton – librarianinblack.net

#1 – where to put your websites.

WordPress. Blogger. Drupal – not really where your website goes… Squarespace – not free, but cheap.

#2 – images.

Gimp. Image editing program.
picasa – edit and host images.
Picnik – simple editing that most people need. Connected to Flickr
Flickr – great place to host, find cc-licensed photos
Pictobrowser – great slideshow for images
Openphoto – free images – high quality

#3 – hot topics

Addictomatic – info gathering place Sarah’s library used this for a local city emergency

#4 – make ur codez priteez

Beautify JavaScript – helps make code pretty – also CSS beautify

#5 – surveys and polls

Google forms – simple and easy
Polldaddy – easy polling

#6 – slider

Wow slider – web based image rotator/slider

#7 – translate

Google translate – easy, adequate.

#8 – remote assistance

Log me in (logmein) – remote access to your pc or Mac – there’s a free version. This is a very quick tool. I sends an email asking for permission to access the other persons computer

#9 – wireframing

Balsamiq – gives pre-made parts and pieces

Wow – 40% of Sarah’s library web traffic is mobile

#10 – testing your mobile stuff

W3c mobileOK Checker

#11 – stats

Google analytics

#12 – Skype

Great place to talk to users, to staff, etc

#13 – social management

Tweetdeck
Namechk – searches dozens of sites to find names that you can use

#14 – webcasts
Slideshares zipcast – works great.

#15 – video

Jaycut – browser based editing tool
YouTube – they have online editing too
Animato
Xtranormal

#16 – audio

Audacity
Podbean – great place to host audio

#17 – learning environments

Moodle

#18 – infographics

Visual.ly

#19 – librarything

#20 – the google

Google plus has some potentially cool stuff…

Helios – from the audience
Cheap calendar … ?

Internet Librarian 2011, Day 1: Keynote presentation

David Lee King — Tue, 18 Oct 2011 04:14:26 +0000

I’m at the Internet Librarian 2011 conference, and here are some of my notes. Enjoy!

Monday’s keynote presentation was given by John Seely Brown – The topic – A new culture of learning for a world of constant change – the entrepreneurial learner in the Internet age

How do we cultivate constantly learning in today’s ever changing world?

Thinks the half life of skill sets has shrunk to about 5 years. Because technological change is moving so fast. It’s a huge shift.

The problem now is that we have to learn in a world of flows – change and new skills are constantly changing, and we need to learn stuff that’s not really standardized or codified. It’s not something you can go back to school to learn

Librarians are more important than ever these days – because we know how to operate in an ever-changing information, knowledge environment.

Ar we prepared? Ae we preparing our students?

It’s more than learning to learn. We have to learn how to cultivate. Our physical spaces are important now, to help this cultivation happen.

iPhone as amplifier – helps to amplify your curiosity

Dispositions of an entrepreneurial learner:
Curiosity, questing, connecting

Th social view of learning. Not I think, therefore I am.

But now it’s we participate therefore we are. Knowledge is socially constructed, making knowledge personal.

Study groups. The single best indicator of how well you will do in college. This doesn’t have to be face to face – it can happen digitally. SMS, facebook, chat rooms, etc. This is cool – it combines learning and fun.

these study groups stretch beyond traditional colleges because of how social networks work.

Different ways of learning and searching … For example, wikipedia articles. To really read something, you need to also open up the edit. Age to see the discussions and edits taking place. Wikipedia has essentially opened up the editing room of the britannica to show us how edits take place.

We need to cultivate that kind of inquisitiveness.

We used to focus on content, assuming context was relatively stable. Context is more fluid in the world of social media.

Jazz and blogging are personally improvisational, but also inherently collective.

David Weinberger has a book coming out in 2012 called Too Big to Know – it will be about this type of stuff…

Essence of remixing – changing the context of old forms of content

Learning as riddles and play – fail, fail, fail and fail again – and then to get it right. Poetry – you are playing with words, solving riddles with them.

Our jobs and learning can be the same way – learning or jobs or projects can be riddles and play too.

Knowing, making, playing – three different epistemologies – via tinkering, or embracing change – each of these have important shifts that affect learning

Is interesting to watch. Harry potter for example. Kids and teens read it … But they are close reading. They are filling in the blanks, filling in the back story. Creating content and context around it. Even creating wizard rock around it. Learning by creating, imagining, playing.

Back to the future – the one room schoolhouse. About to be replaced by the one room global schoolhouse.

I’m on a Plane – to Internet Librarian 2011!

David Lee King — Fri, 14 Oct 2011 15:00:12 +0000

It’s Friday, and I’m finishing up some last minute details, then hopping on a plane – headed to Internet Librarian 2011!

I’ll be giving two presentations:

Preconference workshop on QR Codes with Joe Murphy
Session on Social Media Strategy and Goals (on Wednesday)

If you are there – say hi! If not, follow along with the #il2011 Twitter hashtag (or watch some of the usual blogs – they’ll most likely post notes or thoughts or something about the conference). I might even post a thing or two.

Hope to see you there!

David Lee King » Conferences

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