Michael Porter made a Meebo chat room for Internet Librarian 2007 – let’s see if I can embed it in this blog post…
Topeka Has IM
My library has just started two things, really:
- IM reference! (Yippie!)
- Using the Meebo Me widget
We have wanted to begin IM reference for over a year at least. One of the cool things about being the Digital Branch Manager at this library is that the library as a whole is excited about new ways to reach out to customers, and doesn’t shy away from all this new-fangled technology stuff (translation=everything I do).
Our Adult Services Department actually came to me and asked if they could start IM – they even had a plan in place to use the Meebo Me widget, so they could get everything up-and-running quickly (we’re also in the process of installing Trillian on all staff computers). Basically, all I had to do was say “go for it.”
So far, the Meebo Me widget is working out well. The things we’re working through are more procedural issues, like what to do when reference staff receive a phone call and an IM question at the same time (ie., do we go into away mode or just quickly type “hold”?).
So – this should be just the tip of our Digital Branch iceberg!
Casa Grande Library System is Twittering!
Casa Grande Library System is twittering (at http://twitter.com/cglibrary)! Looks like they’re dumping news from their RSS feeds into their twitter account.
This is the first actual library system I’ve heard of that’s twittering… anyone else know of a twittering library (ok – I realize that sounds funny…)?
Kansas Tri-Conference: Day 1 – IM (Instant Messaging): 101
Kristin Whitehair (K-State)
Gave history of IM
Gave a couple of examples of IM reference questions at K State
IM in Libraries
- our users are using it
- 42% of all online users use IM – Pew
- 90% of teens using IM (AOL IM Trends)
- all age groups are using IM
IM is:
- immediate
- real time
- point of need (answer question when customer needs the answer)
- interactive
Virtual Reference vs IM – Advantages over VR:
- easy – few requirements
- free
- widely used outside the library world
- lite programs
- cell phone and video features
Sacrificed Features for IM:
- co-browsing
- page pushing
- statistics gathering
Discussed K-State IM reference statistics
Types of IM available:
- client (downloaded)
- web-based – chat widgets embedded on webpages
- internal – staff IM
Gave example of Reference librarian who embedded Meebo widget onto her subject guide page and her own staff “who am I ” page
Internal IM: mentioned enterprise IM like GroupWise, opportunity for practice without contacting patrons
Popular IM Services:
- Yahoo Messenger
- Google Talk
- MSN Messenger
- AOL Instant Messenger (AIM)
Aggregators:
- GAIM (recently renamed Pidgin)
- Trillian
- Meebo
Considerations:
- staffing – how will you handle it
- security – files, sketchy links, individuals with questionable intent…
- dependability of service
staff training:
- etiquette and training
- traditionally casual and short messages
- appropriate use
- selecting a name
- lingo
Mobile Instant Messaging and ebuddy
I just finished playing around with ebuddy, at ebuddy.com. It’s a web-based IM service, like meebo. But the thing I was interested in is this – they offer a mobile version of their ebuddy service!
I haven’t wanted to actually PAY for IM on my treo, which I could do through services like VeriChat or Mundu Messenger (here’s great article about Treo-based IM clients). I’m cheap – what can I say? And honestly, I’m surprised there aren’t more free offerings on such a basic mobile-based service (that would also send periodic ads for sustainability…).
Anyways, the mobile version of ebuddy works ok. The screenshot to the right shows me chatting with the infamous LibrarianInBlack. The chat functions are pretty easy to figure out… but I quickly noticed one huge drawback: I had to hit the reload link to see the conversation! I could type my message easily enough and hit the Sned button… but then nothing would happen after that. But when I hit the Reload link, then I’d see that the good LIB had been chatting back…
So. It’s free! It’s web-based! It doesn’t automatically screen refresh!