My Slides for Los Angeles Public Library

Last week, I visited the Los Angeles Public Library‘s central library, and spoke as part of their Innovation Leadership Program. So I re-worked my Improving the Customer Experience presentation and re-did all the slides.
Check it out!

My Slides from Computers in Libraries 2014

Here’s what I talked about while at Computers in Libraries last week (really useful conference for me this year, by the way. Lots of great ideas!).

3-hour pre-conference session on Technology Trends for 2014:

Website Redesign:

Digital Hangouts (basics of using social media for organizations):

Enjoy!

Technology Trends in Libraries & the Emerging Generation

I gave this presentation last week at the Michigan Library Association Spring Institute. Fun times!

It’s a different presentation for me – talking about technology trends for teens and kids. Thankfully, I have three teenage kids of my own, so it really wasn’t too big of a stretch.

Anyway – here’s the presentation – I created one with slightly more info on the slides. Enjoy!

Speak at Internet Librarian 2014!

Have you ever attended Internet Librarian? It’s a great library-technology-focused conference put on by Information Today.

Information Today does a great job at getting information professionals of all types relevant, useful, and most importantly – current information. They do this through conferences like Internet Librarian and Computers in Libraries, and by publishing books on those topics (and yes, they have published both my books. Definitely NOT the reason these conferences rock, but still … ).

My assignment to you, if you can attend: don’t just attend – submit a speaker proposal, too! That’s how I got started speaking – my first national presentation was at Internet Librarian 1997 (on websites, of all things).

So – go submit a speaking proposal. Right now. Then don’t totally freak out if you get picked to speak :-) And hey – I’m on the Organizing and Review committee this year. Really looking forward to hearing your ideas!

Community Engagement: Tools & Tips

Rudy Leon and I gave a pre conference workshop at Internet Librarian 2014 on Community Engagement. The session went well! Attendees wanted our slides and outline, so here it is.

Introductions: we started things off by asking about each person’s communities their library interacts with – who they are and how they are already working on engaging with those communities.

Next, we discussed the communities Rudy and I work with. I have a public library background, so I went over all the physical and digital communities my library focuses on. Rudy’s background is in academic libraries, so she talked about subject liaisons to faculty and students, and the different types of communities in Reno and in a university setting.

Then we gave some tips on discovering communities by using listening techniques. I focused on digital listening techniques, and Rudy introduced the idea of listening as iterative behavior: hear, respond, implement, close the loop. Then she gave some examples of doing that in Reno.

After that, we gave some tips from our own experience on developing strategies to build relationships with communities. I focused on digital communities, and Rudy focused on connecting with academics.

Finally, I gave a couple of quick tips on measuring success with engagement, and we had a great Q&A time full of pretty active discussion.

Fun time!