Community Engagement: Tools & Tips

Rudy Leon and I gave a pre conference workshop at Internet Librarian 2014 on Community Engagement. The session went well! Attendees wanted our slides and outline, so here it is.

Introductions: we started things off by asking about each person’s communities their library interacts with – who they are and how they are already working on engaging with those communities.

Next, we discussed the communities Rudy and I work with. I have a public library background, so I went over all the physical and digital communities my library focuses on. Rudy’s background is in academic libraries, so she talked about subject liaisons to faculty and students, and the different types of communities in Reno and in a university setting.

Then we gave some tips on discovering communities by using listening techniques. I focused on digital listening techniques, and Rudy introduced the idea of listening as iterative behavior: hear, respond, implement, close the loop. Then she gave some examples of doing that in Reno.

After that, we gave some tips from our own experience on developing strategies to build relationships with communities. I focused on digital communities, and Rudy focused on connecting with academics.

Finally, I gave a couple of quick tips on measuring success with engagement, and we had a great Q&A time full of pretty active discussion.

Fun time!

Free Webinar on Facebook and Twitter!

Next Monday, October 7, I am giving a webinar for the ProQuest Discover More Corps Quantum professional development series … and it’s free! Here are some details:

Title: Using Twitter and Facebook to Connect with Customers

Description: Consumer-centric organizations know that social media can be used to engage with customers, leading to increased satisfaction and the acquisition of new customers through the power of viral marketing – yet relatively few firms do it well. David Lee King presents a practical guide for any organization that aspires to create direct, deep, rewarding relationships with its patrons and prospects. David demonstrates how Facebook and Twitter can be used to start and sustain conversations and humanize the organization in the eyes of those it seeks to serve.

Go here to sign up (registration required).

See you on Monday!

“Free” image by Alan O’Rourke

My CIL 2013 Presentations

Here are the presentations I gave while at Computers in Libraries (not counting my presentation on 15 Web Design Trends for 2013):

 

15 Web Design Trends for 2013

Here’s one of my presentations for Computers in Libraries 2013 – great conference! I’m posting this one separately, since there’s some good stuff here. I poked around in Google, and condensed a lot of “web design predictions” posts into this handy list of 15 web design trends for 2013. Which ones are you thinking about?

  1. Content first
  2. Design simplicity
  3. UX Centered Design
  4. App style interfaces
  5. Responsive design
  6. No skeuomorphism
  7. coding languages (as in HTML/CSS/Javascript)
  8. Fixed header bars
  9. Large photo backgrounds
  10. CSS Transparency
  11. Social media badges
  12. Infinite scrolling
  13. Homepage feature tours
  14. Sliding panels
  15. Parallax design

Enjoy! I’ll post links to my other CIL 2013 presentations in another post.