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twitter

#5000 Tweets: What’s that Done for Me?

by David Lee King on January 8, 2010

tweetstats

I started experimenting with Twitter on March 6, 2007 (I am @davidleeking on Twitter), and I have just posted my 5000th tweet! What’s that gotten me, exactly? Actually quite a few things, including friends, connections to people, and some actual work, too.

First for some normal stat type things. Right now, I have:

  • 3198 followers
  • been included on 250 lists (mostly on librarian, kansas, rockstar, and social media lists)
  • created 4 lists of my own (that 20 people follow)
  • compiled a huge list of favorites
  • Also compiled 417 DMs that I need to delete but haven’t yet – most are other Twitter followers, saying something like “thanks for the follow, please click here” :-) But some are more relevant, like working out details of conferences I helped plan or some more personal conversations that didn’t need to be broadcast.

But how about those connections? Twitter isn’t about stats – it’s all about connecting with people. How has that looked over those 5000 tweets?

I have made some new friends through Twitter, and have kept up connections to people that I’ve met once or twice (like @shelitwits or @ifroggy).

Twitter has also given me connections to some smart “popular” people that I follow elsewhere, and normally wouldn’t have direct access to. People like Chris Brogan, Beth Kanter, and Kathy Sierra. They sometimes reply to my tweets – and in this way, Twitter has leveled out the playing field a bit. For the most part, people I want to talk to are a reply away.

I am also connected to lots of friends and colleagues, librarians, local friends and acquaintances, and other people sharing my love of social media tools.

That “actual work” thing. I have done real work that is connected to Twitter. Work that includes:

  • Overseeing three work-related Twitter accounts
  • Creating some goals for our primary library twitter account
  • I have written and spoken about Twitter. I have given at least three presentations on Twitter, and have written about Twitter in my book and in more than one magazine article.
  • When I have a work-related question? I sometimes go to Twitter first, and get quick, useful responses within minutes.
  • I use Twitter at conferences for discussion, committee planning, and (of course) dinner planning!
  • Remember when my library went through that book challenge last year? I tweeted the public meetings, and even “Twitter trended.”

Other general silliness, from TweetStats:

  • I generally tweet in the mornings and late afternoons
  • I tweeted the most during the library’s book challenge about 1 year ago
  • I average 6.1 tweets a day
  • I use Tweetdeck a lot
  • I have had 21 twooshes (a 140-character tweet, according to Tweetstats)!

So … looking back, has it been a useful 5000 tweets? I think so. I have made some friends via twitter. I have talked to people about projects, worked through ALA stuff, and shared things that interested me. I have shared jokes, sent links to my blog posts … and had fun.

p.s. – did you know that people tweet about their 5000th tweet? I sure didn’t… !

Twitter wordle screenshot

www.wordle.net

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Purdue Adds Twitter & Facebook Participation to Classes

by David Lee King on November 3, 2009

Found this at Mashable – “Students at Purdue University are experimenting with a new application developed at the school called Hotseat that integrates Facebook, Twitter, and text messaging to help students “backchannel” during class.”

I’ve certainly seen some good uses of status updates during conferences, from discussions about a presenter’s content, to asking questions of other people in multiple committees during an ALA Annual conference, to … yes … planning for lunch with friends.

But this could be a pretty useful tool – from the simple “what did he say again” types of questions, to thinking “out loud” about content …

Cool project! It will be an interesting one to watch, to be sure.

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IL2009: Micro Interactions, Conversations, and Customers

by David Lee King on October 26, 2009

My part of this session is above… I introduced the concept and talked about the variety of interactions available using social networks.

Up next was Amy Kearns and Julie Strange, talking about: Tweet What? 5 sweet ways to connect in 140 characters or less. Notes below:

Searching for tweets with a positive/negative attitude – sentiment at advanced search of search.twitter.com

showing examples of types of tweets from libraries

Twitter can be embedded anywhere…

1. use it for reference
2. connect for customer service
3. broadcast news & events
4. solicit feedback
5. broaden professional networks
6. harness the hive

Lists overview

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Tweet Like you Mean it! Twitter Strategies for Tweeps

by David Lee King on October 25, 2009

I am one part of a 3-person preconference session at Internet Librarian 2009 that’s focused completely on Twitter! Here’s my part of the session – enjoy!

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How Not to Tweet

by David Lee King on July 21, 2009

how not to do twitter

Update: Cynthia Gregory, who works at MSJ Library, added some helpful info – check out the comments! Basically, they locked the account when they initially set it up, and I saw it during the set-up process … and apparently Twitter suggests followers for new users (I don’t think it did that when I signed up). So I’m glad – MSJ Library seems to be on the way to a great Twitter account. Again – not picking on them, and I think there’s some good stuff to ponder in my post (’cause I HAVE seen other organizational Twitter accounts that are locked). As always, your mileage may vary!

Every once in awhile, a library follows me on Twitter. When they do, I usually check out their Twitter feed (but rarely follow them). And every once in awhile, I see something like this.

This isn’t “Pick on MSJLibrary Day” – I’m sure they’re a fine library, and I commend them for jumping into Twitter to figure it out. But maybe this post will help other libraries as they work on figuring out social media sites like Twitter.

What are they doing right?

  • Named themselves with a form of their library’s name. They’re the library at the College of Mount St. Joseph.
  • Added a picture of their library
  • Added a web link to their library website
  • Their bio is great: “Helping You Research, Learn & Connect”

What are they doing wrong?

  • Updates are locked/protected. This means that no one gets to see their updates unless they follow MSJLibrary … and MSJLibrary has to approve all follows. This is bad. Most Twitter users want to see someone’s tweets before they start following that user, so it’s an added hassle to send a follow request/wait for the request to be approved/then check out the tweets. I’d rather not bother with it. But more importantly – they have, in essence, locked their front door. I’m guessing they don’t do that at the physical building … so why do it here?
  • Following the wrong people. Look at their following list – They are following other libraries, CNN, ALA, me, National Geographic, etc. Only about 3 of the 35 tweeps they’re following are in any way related to Cincinnati. But a quick search shows LOTS of Cincinnati-related twitter accounts. And a search in something like TwitDir or a “near:cincinnati within:15mi” search in Twitter Search finds LOTS of Twitter users int he Cincinnati area. It makes more sense to me for a Cincinnati-based academic library to follow other people/organizations located in Cincinnati. Extra credit if they follow MSJ students or other MSJ-related accounts (which they’re not).
  • I said their bio was great … but since they’re locked, it doesn’t make much sense – they can’t help you connect if you CAN”T connect!

And I should say this – there’s nothing wrong with following me, CNN, ALA, or the National Geographic. In fact, following others is a great way to start figuring out how to use Twitter. But when you test out a new service using your organization’s name (ie., MSJLibrary), the organization ends up looking a bit less than professional. Start off learning … but use a personal account to do it (and for the record, I’ve killed more than one service at my library for that very reason).

Before you create an organizational account, do some planning and goal setting. Answer these questions:

  • What do you want to get out of it?
  • Why are you setting it up?
  • Who’s going to maintain the account?
  • Who’s going to answer tweets?
  • Who do you plan to connect with?

Answer these (then stick with the plan for awhile), and you’ll be well on your way to organization twitter success.

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Topeka Tweetups

by David Lee King on July 9, 2009

Topeka tweetup @ wibw studiosAnyone ever attended a Tweetup? I attended my first, last night. What’s a Tweetup? Simple – a Tweetup is a get-together of people who use Twitter. The tweetup I attended was for Topeka-area people using Twitter, hence it’s called a Topeka Tweetup.

It was fun! This tweetup was hosted by WIBW Studios, a local television station. About 50 or so people attended. And I met some people that I have chatting with on Twitter, but never met in person, so that was cool. And it was fun hanging out at the studio, and seeing what “the other side” of the news cast looks like.

OK – Digital Branch Managers, Digital Initiative Managers, webdudes, marketers… you should be attending this type of gathering. Why?

  • If your library has a Twitter account, these are the people following you. Go meet them!
  • This group tends to be highly active, they get stuff done … you want to hear from them about library initiatives.
  • In Topeka, many of them work in highly connected jobs, i.e., tv stations, newspapers, marketing and advertising firms, political campaigns, etc. It’s always good to make those connections.
  • They all use the web, probably in an advanced way. They are your digital branch users (or at least potential users).
  • They’re just really cool people!

Want to find out more about last night’s Tweetup? We made a couple of news sites:

Question – How are you connecting with your social media users?

ps – I’m @davidleeking on twitter – feel free to follow me!

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Tweetworthy Twitter Policy

by David Lee King on June 13, 2009

I just read A Twitterable Twitter Policy, by Jay Shepherd, who writes the Gruntled Employees blog (looks like a great blog for managers).

The article includes a brief intro to Twitter, then Jay talks about employee policies and Twitter use. The best part of the article is this – he created a Twitter policy using only 140 characters (so it’s Twitterable):

Be professional, kind, discreet, authentic. Represent us well. Remember that you can’t control it once you hit “update.”

Good stuff to remember when posting ANYTHING on the web, I think!

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Making Connections – the Institutional Version

by David Lee King on May 29, 2009

Last post, I covered things I think about when making personal friend connections in a bunch of social networks I use. I also said “for MPOW, it’s slightly different – I might cover that in another post.” Here’s that other post.

As an institution, who should you friend? Why? This is pretty subjective of course, but here are some general guidelines to get you started:

Friend patrons/customers/members. Friend people living in your service area, or who are likely to use your services. Find them using tools like Twitter’s Find People search or any number of third party search services. Your goal is to share your stuff, your events, and yourselves with other people and organizations who can actually use and benefit your content in  a social network.

If someone friends you, check them out. Look at their posts, look at their bio, and where they’re from. If they live close by, friend them. Then start sharing.

Friend other local organizations. Again, the goal is to share your stuff with other organizations that can potentially partner with you, or otherwise send people your way.

Friend others who are interested in your stuff. Have a local history collection that focuses on a certain individual or era? Friend others who are interested in the same things. This should hold true especially on social networks that focus on multimedia, like Flickr and YouTube.

Other Considerations

Facebook Groups
– these can have a narrower focus, so you might be friending fewer people in a group, especially if it’s more of a niche group. For example, if you have a Facebook Group focused on teens, you’ll want to friend actual teens, rather than just anyone of any age.

YouTube – do your local news media outlets have YouTube accounts? Make sure to friend them, and favorite some of their videos.

Finally, be friend-neutral. Don’t agree with what the person says, or don’t like their content? Remind yourself that this isn’t your personal social network you’re developing, but your organization’s network. And most likeley, you take all shapes and sizes of friend connections.

Further reading: my set of posts on attracting friends, starting with Don’t Friend Me.

What am I missing? Any other groups it might be good to friend? Not to friend?

photo from sausyn

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New Media Meets Old Media

by David Lee King on March 22, 2009

David's on the NewsOn Friday afternoon, I was interviewed again about Twitter – this time, by our local NBC affiliate, channel 27 news. They interviewed me, our head of Communications and Marketing, and our Communications Editor (I think that’s her title). It was a fun interview – here are some pics from the interview, and here’s a link to the web version of the interview.

Hannah Wooldridge interviewed us, and during the interview, asked me to ask my Twitter friends some questions. First we said “hi” – and 36 people quickly responded with some form of “hi” back within minutes (interestingly, the first reply came from the Netherlands!).

Then I asked this: “what should our tv reporter ask about twitter? What’s cool“? Here are the replies I received:

Everyone who replied – you rock – thanks! Everyone – make sure to read and think about the ideas in the above responses. Twitter started with a simple question – “what are you doing?” The ideas presented above go WAY beyond that. It touches on the community experience I wrote about in my book!

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The Social Web and Libraries: Twitter Alerts

by David Lee King on August 9, 2008

Twitter Search (name recently changed from Summize) is a great tool for listening to your community. Here’s what Twitter says about Twitter Search: “Keeping up with interesting news and people you care about is one dimension of Twitter, but what if you need to find out what’s happening in the world beyond your personal timeline? There is an undeniable need to search, filter, and otherwise interact with the volumes of news and information being transmitted to Twitter every second. Twitter Search helps you filter all the real-time information coursing through our service.”

How do you use alerts to listen to your community?

OK… but how do you listen using Twitter Search? That’s easy. Do a search in Twitter Search… and along with the results page, you get an RSS feed of the search. Voila! You have just created a Twitter Alert for that search.

Here’s what I do, for both my personal blog and for my library, Topeka & Shawnee County Public Library. For both, I have a number of alerts set up:

David Lee King:

  • David King
  • David Lee King
  • davidleeking
  • dlk (because some of you call me DLK)

Topeka & Shawnee County Public Library:

  • topeka library
  • topeka

The library alerts were much harder to set up – not too many people want to type in “Topeka & Shawnee County Public Library” – that uses up most of the 140 characters allowed by twitter! But Topeka Library captures some library-related conversation. Other libraries won’t have the same problem – for example, here’s what people are saying about the Seattle Public Library.

My Topeka alert is much more interesting, because it captures a variety of conversation – what’s happening in Topeka, what people are doing, what they like and don’t like. It’s capturing the general “feel” of the community, which can be useful. I’ve picked up on some pretty interesting thoughts from people this way:

  • (my library in the local news): “local headlines New Phone Book Honors Topeka Library: AT&T unveiled its new phone book cover …”
  • (people sharing their likes/dislikes about Topeka): “dude, what did you expect? it’s Kansas. I have to goto Topeka for biz sometimes. that town creeps me out.”
  • local news can be interesting (quite a few local broadcasters use Twitter): “Melissa_Brunner: topeka police bomb robot is now approaching the suspicious package”
  • This was cool – apparently, local realtors are discussing uses of web 2.0 for their business: “I’m looking forward to lunch with @rebr and @76cad to discuss WEB 2.0 uses in real estate in Topeka, KS”

So… what can you DO with this knowledge?

For some libraries and organizations, you’ll be eavesdropping on conversations about YOU. Respond accordingly. For example, someone had this to say about Kansas City Public Library: “Kansas City Public Library is awesome, and totally right by my house. appears to block im, though. strange.” Easy enough to respond to, right? It’s either a yes/no answer with a bit of explanation. Here’s another one: “Carrying my super-cool Wichita public library tote onto a plane to denver then to seattle.” Thank the person for loving your bag!

For other libraries (like my own), there won’t be too many direct conversations about the library… but you can still use Twitter alerts to:

  • get a general feel for what’s going on in your community
  • to connect with people using twitter (I’m connected to some local media types – those can be valuable connections)
  • use it to push the library’s tech (I could contact those realtors interested in web 2.0 and  discuss 2.0 and topeka with them, for example)

So – lots of value for your organization using Twitter Search!

photo: http://flickr.com/photos/banlon1964/46324162/

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