Comments for David Lee King http://www.davidleeking.com David Lee King is the Digital Branch & Services Manager at the Topeka & Shawnee County Public Library, where he plans, implements, and experiments with emerging technology trends. He has spoken in the U.S. and Canada about emerging trends, website usability and management, digital experience planning, and managing techie staff, and has been published in many library-related journals. David writes the Internet Spotlight column in Public Libraries Magazine with Michael Porter. David maintains a blog at http://www.davidleeking.com Tue, 16 Mar 2010 09:21:44 +0000 http://wordpress.org/?v=2.9.2 hourly 1 Comment on Humanizing your Facebook Pages by Houston Librarian http://www.davidleeking.com/2010/02/09/humanizing-your-facebook-pages/comment-page-1/#comment-23884 Houston Librarian Tue, 16 Mar 2010 09:21:44 +0000 http://www.davidleeking.com/?p=1935#comment-23884 No need to be a fan of a page that never updates. Not much upside there. No need to be a fan of a page that never updates. Not much upside there.

]]> Comment on Follow the Meat Department on Twitter! by Houston Librarian http://www.davidleeking.com/2010/02/26/follow-the-meat-department-on-twitter/comment-page-1/#comment-23885 Houston Librarian Tue, 16 Mar 2010 09:19:10 +0000 http://www.davidleeking.com/?p=1940#comment-23885 Yeah but they have brisket to talk about. What the heck do I have? Yeah but they have brisket to talk about. What the heck do I have?

]]> Comment on Personal Accounts, Work Accounts – What To Do? by Houston Librarian http://www.davidleeking.com/2010/03/10/personal-accounts-work-accounts-what-to-do/comment-page-1/#comment-23883 Houston Librarian Tue, 16 Mar 2010 09:17:27 +0000 http://www.davidleeking.com/?p=1946#comment-23883 If you are still at the library and not on duty, then shame on ya. I think you need to answer the questions. If you're off duty, stay in the work room, go home or go to a different library. If you are still at the library and not on duty, then shame on ya. I think you need to answer the questions. If you're off duty, stay in the work room, go home or go to a different library.

]]> Comment on Personal Accounts, Work Accounts – What To Do? by davidleeking http://www.davidleeking.com/2010/03/10/personal-accounts-work-accounts-what-to-do/comment-page-1/#comment-23882 davidleeking Fri, 12 Mar 2010 21:34:51 +0000 http://www.davidleeking.com/?p=1946#comment-23882 Good point, Aaron! And I think you're right - do your #3 well, and you will<br>look like a real person behind the Twitter account. Good point, Aaron! And I think you're right – do your #3 well, and you will
look like a real person behind the Twitter account.

]]> Comment on Personal Accounts, Work Accounts – What To Do? by aarontay http://www.davidleeking.com/2010/03/10/personal-accounts-work-accounts-what-to-do/comment-page-1/#comment-23881 aarontay Fri, 12 Mar 2010 21:28:58 +0000 http://www.davidleeking.com/?p=1946#comment-23881 Micheal, David<br><br>Okay we know libraries can use twitter for many purposes, but it seems to break down into 3 uses<br><br>1. Push updates<br>2. Reply to @ and dms sent directly to designated account<br>3. Listen/scan for tweets where you might intervene, and tweet users without being unsolicited <br><br>Accounts that do only #1 tend to have little interaction even those in the form of #2 , particularly if #1 is done badly with twitterfeed + poor titles so it looks like there is no-one behind it, so none of your followers will think of tweeting you<br><br>The way out of this is to do #3 as well. Doing #3 automatically shows personality.<br><br>That seems to be the insight I have from looking at library twitter accounts. Micheal, David

Okay we know libraries can use twitter for many purposes, but it seems to break down into 3 uses

1. Push updates
2. Reply to @ and dms sent directly to designated account
3. Listen/scan for tweets where you might intervene, and tweet users without being unsolicited

Accounts that do only #1 tend to have little interaction even those in the form of #2 , particularly if #1 is done badly with twitterfeed + poor titles so it looks like there is no-one behind it, so none of your followers will think of tweeting you

The way out of this is to do #3 as well. Doing #3 automatically shows personality.

That seems to be the insight I have from looking at library twitter accounts.

]]> Comment on Going on Vacation by RV Ratings http://www.davidleeking.com/2006/06/02/going-on-vacation/comment-page-1/#comment-23880 RV Ratings Fri, 12 Mar 2010 11:21:32 +0000 http://www.davidleeking.com/2006/06/02/going-on-vacation/#comment-23880 wish you'll enjoy it... wish you'll enjoy it…

]]> Comment on Personal Accounts, Work Accounts – What To Do? by Michael Wick http://www.davidleeking.com/2010/03/10/personal-accounts-work-accounts-what-to-do/comment-page-1/#comment-23877 Michael Wick Thu, 11 Mar 2010 21:26:21 +0000 http://www.davidleeking.com/?p=1946#comment-23877 That makes a lot more sense, but still--why isn't the main twitter person doing that too? I suspect you're getting a lot more mentions than our library with your large service area, so that might have some impact. I think you might be on to something about the random dude aspect of you responding from your personal account, but hopefully most people would take you to be an employee or just a very helpful (and enthusiastic) fellow library patron. ;-) That makes a lot more sense, but still–why isn't the main twitter person doing that too? I suspect you're getting a lot more mentions than our library with your large service area, so that might have some impact. I think you might be on to something about the random dude aspect of you responding from your personal account, but hopefully most people would take you to be an employee or just a very helpful (and enthusiastic) fellow library patron. ;-)

]]> Comment on Personal Accounts, Work Accounts – What To Do? by davidleeking http://www.davidleeking.com/2010/03/10/personal-accounts-work-accounts-what-to-do/comment-page-1/#comment-23876 davidleeking Thu, 11 Mar 2010 21:20:18 +0000 http://www.davidleeking.com/?p=1946#comment-23876 Well, to be a bit more clear - we DO use our library twitter account to engage with patrons - we don't just push out info. Someone else is our main twitter person. But I do much of the listening part - not listening to people responding to our library twitter account, but listening to local people who happen to tweet the words "topeka" and "library" - it's those people I'm responding to. Well, to be a bit more clear – we DO use our library twitter account to engage with patrons – we don't just push out info. Someone else is our main twitter person. But I do much of the listening part – not listening to people responding to our library twitter account, but listening to local people who happen to tweet the words “topeka” and “library” – it's those people I'm responding to.

]]> Comment on Personal Accounts, Work Accounts – What To Do? by michaelwick http://www.davidleeking.com/2010/03/10/personal-accounts-work-accounts-what-to-do/comment-page-1/#comment-23875 michaelwick Thu, 11 Mar 2010 21:16:15 +0000 http://www.davidleeking.com/?p=1946#comment-23875 To be honest, I'm surprised you'd start a Twitter account for your library & then not use it as a platform to encourage discussion between patrons & their library--just using it to push notifications reinforces the idea that Twitter isn't as useful/long-term of a solution to fostering interaction. Even if a corporate account seems impersonal at first, the interaction with personal accounts would quickly dispel that impression. <br><br>When starting our Twitter account, I'd search for mentions of our library and respond when appropriate and/or follow the person tweeting. For example, had someone mention to a friend to check out the library & see if we had a museum pass available. I responded with a link to our online reservation system, which led to the two people following our account and tweeting about the experience; and hopefully that drove a few other of their friends to follow our tweets.<br><br>All in all, it's been a really great experience, and if/when I leave the library they won't be worried about the Twitter account/followers moving with me. To be honest, I'm surprised you'd start a Twitter account for your library & then not use it as a platform to encourage discussion between patrons & their library–just using it to push notifications reinforces the idea that Twitter isn't as useful/long-term of a solution to fostering interaction. Even if a corporate account seems impersonal at first, the interaction with personal accounts would quickly dispel that impression.

When starting our Twitter account, I'd search for mentions of our library and respond when appropriate and/or follow the person tweeting. For example, had someone mention to a friend to check out the library & see if we had a museum pass available. I responded with a link to our online reservation system, which led to the two people following our account and tweeting about the experience; and hopefully that drove a few other of their friends to follow our tweets.

All in all, it's been a really great experience, and if/when I leave the library they won't be worried about the Twitter account/followers moving with me.

]]> Comment on Personal Accounts, Work Accounts – What To Do? by duttlingerb http://www.davidleeking.com/2010/03/10/personal-accounts-work-accounts-what-to-do/comment-page-1/#comment-23874 duttlingerb Thu, 11 Mar 2010 20:37:56 +0000 http://www.davidleeking.com/?p=1946#comment-23874 I also have mashed my personal and professional accounts. I think it helps me remember the public nature of the Internet, and it makes me think twice about whether I want the information posted for all to see. I also have mashed my personal and professional accounts. I think it helps me remember the public nature of the Internet, and it makes me think twice about whether I want the information posted for all to see.

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