Comments for David Lee King

Comment on Becoming a Library Customer – Can we Improve that Experience? by Carol Kubala

Carol Kubala — Thu, 16 May 2013 12:49:00 +0000

I want to work with people who see the importance of celebrating your library card.
I know some libraries who take a picture to commemorate a child’s first card. How exciting is that! At the very least we can make the person feel welcome, take them on a tour, show pride in our library.

What I like about David’s post is that it makes me stop and think about what image we are presenting to our community. Thanks for this…

Comment on Becoming a Library Customer – Can we Improve that Experience? by Cheryl

Cheryl — Wed, 15 May 2013 22:48:00 +0000

“How about give perks for use? For example, if they check out five books, they get that 3-day express movie for a week?”

The city I work for would HAVE A COW if the library offered such perks. They would never allow us to give special benefits to select patrons, even if those patrons met a certain set of criteria first. The city’s argument would be that all cardholders should get the same level of access and no one should get benefits that other cardholders aren’t getting.

Comment on Face2Face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections by Nice Reviews for Face2face! | David Lee King

Nice Reviews for Face2face! | David Lee King — Tue, 14 May 2013 18:17:16 +0000

[...] just saw some great reviews for my new book Face2Face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connection…, and wanted to [...]

Comment on Becoming a Library Customer – Can we Improve that Experience? by Kathy Dempsey

Kathy Dempsey — Tue, 14 May 2013 04:22:00 +0000

David & Andromeda, you’re both totally right. Many processes and policies are old and stodgy. Maybe that shushy-bun stereotype still exists because, even though librarians don’t look that way anymore, our rules are as old-fashioned as ever.

The example of making it hard to get a card is a perfect thought-provoker, b/c it’s at the very core of the user experience. I totally understand the need for ID & restrictions, but when it’s easier to get a credit card or a movie membership than it is to get a library card, that helps us look out of touch with the times.

Comment on Face2Face is on Sale this Summer! by Vinoth

Vinoth — Mon, 13 May 2013 11:47:00 +0000

Interesting article & you do it as a service.Helps to get the needed books what we want.

Comment on Helpdesk Ticket Tracking Software – what are your options? by Akash

Akash — Mon, 13 May 2013 10:10:00 +0000

You ‘ve done a great work by giving us on updated information.There are many options but before using that want to know which is more secure.Can any one please say regarding that.

Comment on Becoming a Library Customer – Can we Improve that Experience? by Veille hebdomadaire – 12.05.13 | Biblio Kams

Veille hebdomadaire – 12.05.13 | Biblio Kams — Sun, 12 May 2013 18:25:46 +0000

[...] cartes de bibliothèque : trouver un plus, qui pourraient les rapprocher d’une "carte premium". Ou quelque chose dans le [...]

Comment on What’s Missing? by davidleeking

davidleeking — Fri, 10 May 2013 20:58:00 +0000

You should be able to – that photo uses a Creative Commons license. I have a link to the original photo at the end of the article (it’s not my photo).

Comment on What’s Missing? by Susan M. Fisher

Susan M. Fisher — Fri, 10 May 2013 20:37:00 +0000

Can I use that picture on my library’s Facebook page?

Comment on Becoming a Library Customer – Can we Improve that Experience? by Andromeda Yelton

Andromeda Yelton — Thu, 09 May 2013 20:00:00 +0000

For me, the part of the process that could most stand improvement were earlier than that.

My kid had to wait until she was 5 to get a card? But…she *already* liked books…

Proof of residency? I appreciate that it’s required, but most of the things I can use to substantiate it are things I no longer have in an age of electronic billing. (Unless they’ll accept me showing them that on their smartphone? But I assume they won’t unless stated otherwise, because conservative institutions often don’t.)

Cards may be obtained only in person…but most of my interaction with the library is online, and until recently my branch had almost no hours that it was open when I wasn’t at work. (A whole other problem…since fixed, hooray!) Maybe there are authentication problems with having the process wholly online? But our local traffic & parking office lets you get permits online, and that’s even *more* hyperlocal than the library.

Celebrating card acquisition would be great , but I have to acquire it first!

(these policies are my local library’s; yours may differ, of course.)