I attended a vendor presentation last week, and one of the reps said something very interesting about getting a library to 100% self-check. Here’s what he said:
“100% self-check is really easy to get to. You just eliminate any other way. It’s not rocket science.”
For self check and libraries, I know of more than one library “working towards” 90% self check, or they have a goal of a certain percentage. Or they just continue to offer both, with no real goal to stop either of them.
Some questions for you, if you’re in this boat – how much do you want to reach that goal? Is it really a goal? If so, do you know WHY it’s a goal? Is it what your customers want, or does it work better for the organization (not necessarily a bad thing). Is something holding you back? And if so … why?
Obviously, this works with more than just self checkout!
Are you trying to make a change, but you still really have the old way AND the new way still fully functioning? Maybe it’s time to set a deadline for the old process to go away. Maybe you need to rethink the project, ask customers about it, or ask staff how to improve it.
Maybe you simply need to commit, and take that next step.
Pic by Richard Masoner