Last week at the Future Tech Strategies for Libraries symposium, Rebecca Jones (of Dysart & Jones Associates) spoke about digital strategy. She always has good things to say, so I always listen closely.
She said this (my summary of it): Technology drives what the organization does. So, should the organization’s strategic plan come first, or should the technology plan come first? It’s starting to shift to the technology plan.
On the one hand, if you have a good strategic plan that is including technology … meaning that your tech manager is with it and has helped develop those strategies … then following a good organizational strategy makes sense. That’s how I’ve always operated. There’s no need for a real technology plan, because it’s embedded in the plans of the library.
On the other hand, today’s technology is driving the organization in many ways. Even something as “traditional” as new computer purchases, updating an OS, or replacing a telephone system (doing that this year!) can have a big impact on the organization’s budget, on planning, on training, and on organizational capacity for the year.
Then, when your “new phone system” is moving from an out-of-date system to a VOIP system with unified messaging, hand-off capabilities to a mobile device, internal chat messaging, etc … that can have a HUGE positive impact in how the organization does its work, and can … yes … have a big impact on the library’s strategic plans.
So – what do you think? Chicken or the egg? Strategic plan first, or technology plan first? Please share!
Pic by Kyle Van Horn