Rudy Leon and I gave a pre conference workshop at Internet Librarian 2014 on Community Engagement. The session went well! Attendees wanted our slides and outline, so here it is.
Introductions: we started things off by asking about each person’s communities their library interacts with – who they are and how they are already working on engaging with those communities.
Next, we discussed the communities Rudy and I work with. I have a public library background, so I went over all the physical and digital communities my library focuses on. Rudy’s background is in academic libraries, so she talked about subject liaisons to faculty and students, and the different types of communities in Reno and in a university setting.
Then we gave some tips on discovering communities by using listening techniques. I focused on digital listening techniques, and Rudy introduced the idea of listening as iterative behavior: hear, respond, implement, close the loop. Then she gave some examples of doing that in Reno.
After that, we gave some tips from our own experience on developing strategies to build relationships with communities. I focused on digital communities, and Rudy focused on connecting with academics.
Finally, I gave a couple of quick tips on measuring success with engagement, and we had a great Q&A time full of pretty active discussion.