Analytics for Social Media – Referral Metrics

In this series of articles, I’ve been talking about what types of social media analytics my library tracks. We’ve already discussed Activity Metrics, Audience Metrics and Engagement Metrics. Today we’ll cover Referral Metrics.

Time for referral metrics. What’s that? A referral is simply getting someone from one thing to another (i.e., you’ve “referred them”). For example, from Facebook to your website. Thankfully, Google Analytics now counts referrals.

To get there, open up Google Analytics. Go to Acquisition, then click Social, then Network Referrals.

There, you’ll find a handy-dandy report of website visitors that started off in a social media page, and ended up on your website. I count the Sessions number for each of the four social media channels that I’m tracking, and then add those together. For May, we had 865 referrals to our website from social media.

This is a pretty useful number, because it shows interest. Someone was interested enough in something you mentioned on one of your social media channels to actually click through to your website. Nice!

Pic by Stuart Pilbrow

What do you Want from your Facebook Page?

looking closer at Facebook PagesThinking a bit more about my last post on using Facebook ads to actively seek out new fans … Why try to get more fans in the first place?

Another way to ask that – What exactly do you want from a Facebook Page?

Here’s a list of 5 things libraries might want out of a Facebook Page. These five things are a happy convergence of stuff Facebook is good at, and stuff that libraries (and other organizations) might find useful, too. See what you think, and add to my list!

Five things a Facebook Page is good for:

  1. Visibility – the more we interact, the more we are “seen” in Facebook. Which means that more people see our posts about library stuff.
  2. Listening – we share, but we also listen to our customers. They say stuff about us on Facebook! Some good stuff, some bad stuff. It’s a place to answer questions, to field complaints, and to actively ask for input. For free.
  3. Advocacy – this one’s huge, and should be a constant. Share good stuff about the library, and point out when we see customers saying good stuff about us.
  4. Purposeful Engagement – why gather a crowd if you don’t ask them to do anything? We should be including Calls to Action in our Facebook Posts, on specific things we want our customers to actually do. That might mean Liking the page, or it might mean attending a movie at the library. We need to start asking … and then measuring results.
  5. Conversions – Doing that Purposeful Engagement thing in #4 can lead to “conversions.” What’s a conversion? Simply stated, a conversion in social media is when your ask turns into their action. For example, if you ask Facebook Page visitors to register for an event at the library (and supply a link to the registration form), and 20 people actually click the link and fill out the form, that equals 20 conversions. Conversions can be measured and improved upon. But the important point here – you WANT conversions. You want to drive your Facebook Page visitors and fans to actually DO something – to interact with and engage your library. Conversions provides a way to measure that interaction.

Those are my five things … What are yours?

Photo by Flood