Speaker: Paul Annett, Clearleft
Started off talking abut the arrow within the “Ex” of the FedEx logo and other hidden things within logos, fences, etc.
Innocent Smoothies (a juice company in England) – there’s a different message on the bottoms of some of their cartons. One says “stop looking at my bottom.”
Can do this in web design too – type about:mozilla into your firefox browser, into each version, and you get an unfolding story from a fake book about Mozilla…
… giving a live example … with audience participation, props, and a guy dressed in a gorilla suit
Showing fun ways to use css and backgrounds – when you resize the screen (twequency as example) clouds go by. Nice
Ho ho ho hat in flickr – users loved it!
Google Moon – if you zoomed in all the way, you saw cartoon cheese
They have planted “easter eggs” in websites – you have to find them, they’re sorta pointless (other than making people smile)
Transparency in web design – making things that aren’t white, but are transparent. Can be cleverly used
David Emery – his website does interesting things..
Kano Model of customer satisfaction: lots of this type of “customer delight” stuff fits in his model
Basic needs – with a hotel room, you’ll be mad if there’s no toilet paper, but lots of rolls don’t delight you. On the web, having a page that just works is a basic need
Creatives and designers work on fulfilling excitement needs