A Better Experience Begins with Staff

From the MSN Money site (via Steven M. Cohen’s Shared Items in Google): “This unique in-store education event signals the company’s focus on transforming the Starbucks Experience for both customers and partners. Starbucks hopes any customers inconvenienced by the early closures will see this as an investment that will have long term benefits. For their [...]

Information Tomorrow has finally arrived!

Cool beans! Rachel Singer Gordon’s newest book, Information Tomorrow: Reflections on Technology and the Future of Public and Academic Libraries, just came out. I know, because I received a copy in the mail today.
And why did I receive a copy? Because I wrote one of the chapters! My chapter is chapter 10, An Experience to [...]