by David Lee King on March 4, 2013
Just a quick note that my book, Face2face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections has been nominated for a small business book award by Small Business Trends.
So here’s what I’d LOVE for you to do – go vote for my book! It’s easy to do – go here, and click that blue Vote box next to the title of my book. Simple, huh?
While you’re at it, if you haven’t read my book yet … click the book link in this post, go to Amazon, and buy it! Ok, or check it out at your local library. Or get the library to buy it for you
Either way – thanks for reading! You guys ROCK.
Tagged as:
award,
book,
contest,
face2face,
voting
by David Lee King on December 18, 2012
Just some recent Face2Face-related book news! For those not up-to-speed, my newest book, Face2Face: Using Facebook, twitter, and other Social Media Tools to Make Great Customer Connections, was published in September.
Book News, Inc recently published a short review of my book. Here’s the review:
King (digital services director, Topeka & Shawnee County Public Library) explain the keys to making social media work for your organization. They are listening, authentic communication, and joining in on social networks beyond your own website. Writing in a casual style, he recommends that organizations also use a casual style, coupled with quick and honest responses. Some of the examples relate to work in libraries or events in Topeka, Kansas.
Very fair and nice review – sweet!
Also, just yesterday, an article/interview of mine was published on Business Insider – 5 Ways to Run as Social media Campaign Like a Pro. Check out the article! For some reason, they linked to my first book (Designing the Digital Experience), but what the hey – a link is a link, is it not?
One more – a recent interview for the Ontario Library Association’s Education Institute.
If you haven’t bought/checked out/borrowed/read Face2Face … please do!
Tagged as:
book,
books,
customer experience,
DDE,
designing the digital experience,
digital experience,
face2face,
social media
by David Lee King on October 30, 2012
by David Lee King on October 18, 2012
I’ve been seeing a LOT of ReTweets of a guest post I did today, so I thought I’d share it here, too. I recently posted 5 Steps to make Your Organization Sound Human Online at the V3 Integrated marketing blog (thanks, guys!), and it was reposted at Ragan.com.
here are my 5 steps (go check out the article to see the rest of the story!):
- Type Like You Talk
- Be Visual
- Use Video to Connect
- Ask Questions
- Celebrate Customer Loyalty
So – check out the article, leave comments, share it, etc!
image from V3
Tagged as:
conversational,
customer experience,
engagement,
face2face,
human,
human voice,
ragan,
user engagement,
v3
by David Lee King on October 10, 2012