Help?

Do you have a help page? On the main page of your website or your catalog?

Have you made it prominent?

And if so … Why?

If you have to have a help section … on the main page of your website … you’re doing something wrong.

Instead of making a help page, or an FAQ, or a list of frequently visited pages … why not just redesign and fix those things so people can find them without needing Help or FAQs??

Usually, the reason you are adding that help page is because lots of people are having problems that information on your website. The reason you’re adding that list of quick links is because people have been looking for those pages, but they can’t find them. Your FAQ? Most likely explaining something that doesn’t make sense to your customers.

Focus on fixing, not on bandaids. Harder to do? Yep. Takes more time? Probably so. But if you fix the underlying root problems, then when it’s time for a major redesign, much of your work will already be done. You’ll have a strong underlying structure in place, and your navigation will work great. And your explanations of how to do things will be simple enough and customer-focused enough that they’ll make sense to the average user.

And you won’t need a Help page.

Image by Dimitri N.