marketing

Hey Milwaukee, You’re Doing it Wrong!

by David Lee King on January 17, 2012

Milwaukee Public Library billboard

Milwaukee Public Library is running an interesting billboard campaign right now. See the image above – that’s the billboard – it’s being displayed on digital billboards “throughout Milwaukee County at no cost” (from their press release).

My three thoughts upon seeing this:

Thought #1: “Yikes! They’re showing their print book bias.”

Thought #2: Looks to me like the public library is telling Milwaukee social media users that they’re doing it wrong. In essence, they’re saying “reading books is better than what you’re doing.” It’s sort of a negative message.

Thought #3 (a bit more here): Two of the three messages don’t really make sense, and one seems format-specific. Here’s what I mean:

  • Putyourfaceinabook and 140 characters? try millions (book vs. Facebook/Twitter): these two don’t really work for me. Twitter and Facebook are online social communication tools; books are, well … things you tend to read by yourself. It’s an apples to oranges comparison. Reading a book is great – but not if I want to chat with a friend, or do some work, or, say, run a revolution in the middle east (all things that people do via Twitter and/or Facebook).
  • You Could Be Reading (book vs. Youtube): To me, this message makes the claim that one form of content is better than another – i.e., books are better than video-based content. Books certainly work well for some content, but a book isn’t always the best choice! For example, books aren’t the best choice when I want to watch the new Van Halen video, figure out how to install a storm door, or watch a full-length movie (all things I can easily do via Youtube).

I get that the billboards are meant to be tongue-in-cheek, and that many online types think they’re witty and clever. And I think books are wonderful – no problems there. But I also see a lot of libraries taking wistful looks into the past, rather than actively planning to navigate our emerging digital content future. To me, these billboards are looking into the past.

Things aren’t going to go back to the way they were, no matter how many times we tell people they should be reading a book instead of watching a Youtube video or hanging out on Facebook. Is this the message you want to send to your community? I’m not convinced it is.

Then again, I could be way off my rocker. What do YOU think about these billboards?

Update – Check out Will Manley’s post for a historical perspective on a very similar issue … with the same library, no less (ok, and I’m blushing a bit, too – thanks for the kind words, Will!).

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Youtube – Calls to Action

by David Lee King on November 28, 2011

next stepsStill reading the Youtube Creator Playbook … do you include a Call to Action in your videos?

Being successful in online video, especially in Youtube, includes being able to build community engagement and an audience (which is done through subscriptions to your Youtube account). There’s quite a lot of potential community engagement built right into Youtube. Things like comments, likes, favorites, sharing, and subscribing.

Not getting those? maybe you aren’t asking.

Which leads us to creating a Call to Action in your videos. You could also think of these as Next Steps. Basically, your goal should be to tell people watching the video what to do next – give them something to do (something that actually relates to your organization).

Here’s what Youtube suggests:

  • Decide what actions you want your viewers to take for each video.
  • Use Youtube annotations to ask, or have the host in the video ask for it (I’ll talk more about Youtube Annotations in a future video).
Two simple steps! Some Youtube-ish calls to action might include:
  • asking people to subscribe to your video channel
  • asking people to like or favorite the video
  • asking a question, and then asking them to answer it in the comments box
  • asking them to watch an older video (and providing a link to the video)

This works on your website, too. Embed your video in your website, then ask viewers to leave a comment on your organization’s blog. Or point out an organization-specific action, like checking out a book or registering for an event. You could include a link to the event in your blog post, on your website, or even in the Youtube description box.

Either way – don’t waste your time creating a video if you don’t have a next step or a call to action. Give your viewers at least one “what should I do next” instruction, and see what happens. They just might actually DO it.

So here’s YOUR next step – tell me what types of next steps might work well in a video for your library or organization in the comments. That’ll give readers a great list of ideas that they can use next time they create a video!

Next Steps pic from Bigstock

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The Creative Group

by David Lee King on September 20, 2011

Creative Group

The Creative Group

In my last blog post, I mentioned my library’s Creative Group. What is that, exactly?

My library decided that Public Relations and the web team did a lot of similar things, and needed to work together. PR routinely creates print ads, newsletters, posters, banners, and PR campaigns. The web team does much the same thing, just online. Why not collaborate up-front, so the message online and in-print is the same?

And hey – while we’re at it … both teams are highly creative. What’s not to like about schmushing two creative teams together into the same physical space, to see what happens?

So we stuck both teams into the same work space. We also started holding regular weekly meetings. So every week, our three PR staff, two web developers, me, our Programs Supervisor, our Digital Content Librarian (new position that’s part of Public Services), the Deputy Director, and sometimes our library director meet. Anyone else in the library is invited, too.

What do we do? We talk about projects. Last week, we talked about our Personalized Reading List service – we’re reworking the form and the page the form lives on. The staffer in charge of that service and the Public Services Manager came for that part of the meeting. We also talked about creating some database widgets (did you know database vendors like Gale and EbscoHost have widgets now? Who knew?), guest posts for book reviews, and a new blog we’re creating.

So what do you think? Is it helpful for PR and the Web team to meet regularly? It’s sure been helpful for us!

And – boring pic by me, using my Instagr.am account. Follow me at davidleeking on instagr.am if you’re interested!

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My AHA Moment

by David Lee King on September 12, 2011

Recently, the Mutual of Omaha’s AHA Moment van stopped at my library and took some “AHA Moment” videos of Topekans.

Pretty cool project! They’re on a 25-city tour, capturing people’s “Aha moments” – which they define as “It’s a moment of clarity, a defining moment where you gain real wisdom – wisdom you can use to change your life.”

Anyway – I did one – my Aha moment is embedded in this post. Mine was (in true librarian fashion) the reason I became a librarian. A couple of other people from my library did these, too – check them out!

Why show these? It’s a cool project … and one you can potentially mimic. The Mutual of Omaha is doing a national “aha moment” thing … but why couldn’t you do a localized AHA Moment? Or even better – create some “library aha moments” of patrons saying why they love your library! Show patrons sharing what rocks about your library – reading, books, free wifi even.

Either way, it could be a cool way to get your community talking about your library or organization. nothing wrong with that!

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Creative Briefs for the Website

by David Lee King on June 21, 2011

Our Marketing department frequently uses a Creative Brief to plan the marketing and promotion process for events, services, and other stuff the library does.

Marketing and our web team meet weekly, and are part of a team we call our Creative Group (we’re big on team-based planning at the library).

So when we started redesigning our website, our friends in marketing suggested we use Creative Briefs to figure out some goals for the website, and the idea worked wonderfully.

Here’s what we did: we looked at every major section of the website – areas like About Us, Blogs, or Research – and went through our creative brief planning process for each.

We focused on these areas:

  • Purpose – what’s the purpose of this section of the website? For example, one purpose of the Research section is to connect customers to our databases.
  • Goals – slightly different and more specific than Purpose. Here, we set goals, like “We want a 20% increase in database usage in 2 years.” Or for our About Us section, it might be something like “we want fewer calls asking for our phone numbers” (since we now list out everyone’s phone number).
  • Primary Audience – Who’s the target audience? We try to choose 2-3 targets, usually based on market segments from a GIS study we’ve done (with help from Civic Technologies). This could also just be simple targets, like “the Kids pages focus on kids 8-12 years old.” This way, you can then focus the design and content on that target group.
  • Why Viewers use section – answer this question for the target audience – “Why would I want to go there?” For example, for the research section, the answer probably isn’t “because I want to find EbscoHost.” That answer focuses on the library. Answer this question by putting yourself into your customers’ heads. Do that, and the answers, more likely, resemble these: “I need to do research for my paper” or even better, “I want to get an A in History” or “I want to increase sales in my business for next year.” Then focus your design so those types of questions can be answered.
  • Tasks section accomplishes – This one is a bit more library-centric. What can you do here? List it out, then design those tasks to be as easy as using a light switch.
  • Content Requirements – What content do you need for this section? This isn’t a list of tasks – instead, it might include directions, explanations, links to more information, etc. You should also include any graphics needed here, too – graphics should support the content, and help make the main content easier to use.
  • Functionality Requirements – All the web stuff goes here – i.e., for a blog, you should list things like RSS and email subscription functionality. For the kids site, maybe you want things to move around on the page – list those ideas here. Basically, anything your web wizard needs to build.

Going though this process was great – it gave us some goals to shoot for on each section of the website, and helped make our redesign efforts more focused.

Here are a couple of articles with more info on creative briefs:

Anyone else use this or similar tools? Tell us what you do in the comments!

photo by insomnia

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Summer Reading Stats … on our Public Desktops!

by David Lee King on June 16, 2011

Just a quick fun idea, from our Marketing department! They wanted a way to show our customers how many people had signed up for our summer reading programs. They also wanted to show weekly growth, and wanted a way to nudge people who were “on the fence” to sign up.

Here’s what we ended up doing – they created an image displaying our summer reading signup numbers. It also lists the Summerfest URL where people can go to sign up (and get more info – summerfest.tscpl.org).

My Digital Services department has turned that image into the public PC desktop background image on all our public PCs (about 187 of them). We’ll change the image out every week, to show growth. It’s a simple solution – no programming required – we just update the image file once a week, and it changes on all 187 PCs.

Will it help convince some of our computer-using customers to sign themselves or their kids up for Summer reading? Not sure. Is it a simple and fun solution that has Marketing and IT working together? Definitely!

8 comments

Marketing on Facebook

by David Lee King on May 19, 2011

I just finished reading Best Practice Guide: Marketing on Facebook. You might find it interesting, too – the guide has some great ideas for using Facebook as a marketing campaign tool. In fact, many of the suggestions would also work for other online social tools (think Twitter, Foursquare, Flickr, etc).

Here’s what you’ll find in the guide:

  • For starters, they describe what they call The Facebook Ecosystem, which includes three parts: Build, Engage, and Amplify:
    • Build – duh. Building your presence in that tool. creating a Facebook Page. Creating a Twitter account. Etc. Gotta start here.
    • Engage – use touch points, like the Facebook like button to start connecting with your fans. Also use the status update box to directly connect through conversations
    • Amplify – on Facebook, you need to be in your fans news feed. You can use Facebook ads and sponsored stories to help you do that.

After that, the Guide discusses what they call Facebook by Objective -  basically seven ways to use Facebook for your business. Each objective includes some interesting ideas on how to connect to your customers and grow your organization. The Objectives include:

  • Foster product development and innovation
  • Generate awareness
  • Drive preference and differentiation
  • Increase traffic and sales
  • Build loyalty and deepen relationships
  • Amplify recommendation and word of mouth
  • Gain insights

And guess what? With just a bit of tweaking, each of these ideas can work for libraries! So go read it, download it, etc … and share any cool ideas or library campaigns you create!

The F image … found at the ReadWrite Web

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Get your website off of your website!

by David Lee King on May 2, 2011

It used to be hard to get other websites to link to your site. Why? Because you had to ask them to do it. Then (if they decided that made sense) they had to manually create the link. If you pointed them to a sub-page of your site and then redesigned, most likely that link changed – so you had to go through the process again. And this was primarily for other businesses or organizations. Individuals? Most normal people didn’t have websites, and didn’t think they’d ever need one.

Guess what? This has changed! These days – though most people don’t think of it like this – most normal people have websites. In fact, I think it’s safe to say that more individuals have websites than do organizations.

Why do I say that? Because of Facebook. Facebook profiles are essentially personal websites. People with a Facebook account now have a way to post text, photos, and videos, add some “about me” info, and have a place for comments. Contact information can be there, if you choose to do that. You even have a URL (and now, even an email address from Facebook). And the people who also have Twitter, Linked In, or Instagram accounts? They have multiple personal web spaces.

And this is awesome. Because now, you – as an organization – have an amazingly simple way to get your content linked to a multitude of other websites without really having to ask.

Just do this: post good, useful content to your organization’s social places. Post information about your upcoming events. Post interesting book reviews. Etc. And include a link back to the full content on your library’s website.

OK – you also need to write in a fun, interesting way that’s conversational and not too market-y sounding. And this is assuming your organization actually has a presence on social networks, and has been actively working to attract friends to those sites.

Guess what? People respond. By commenting and liking. By retweets to your stuff. When they do this, they have just done something HUGE. They have just added your content to their streams … to their “websites.” And at the same time, shared your content with their friends. Then the process starts all over again.

And voila! Your content has just made it “out of the building.” Pretty cool, huh?

pic by moonlightbulb

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Why Just This Week?

by David Lee King on April 14, 2011

Yay! It’s National Library Week! It’s the week libraries remind their patrons they should love a librarian. We make buttons. We remind people that a community thrives when they have a good library. We ask people to tell us their stories. We bake cakes.

Now, there’s nothing wrong with National Library Week. It gets press. It gets us librarians organized a bit for at least one week during the year. And it can be a lot of fun, too.

But I get a little miffed during this week. Some libraries pour a lot of money and planning and time and festivities into a week … that no one else really cares about. It’s just a made-up week sponsored by ALA. Sorta like National Health IT Week (ooh! That one’s coming up on September 12-16, 2011. Be there or be square!).

As I was writing this post, I received a canned email from Michael dowling, Director, Chapter Relations Office at ALA, that starts like this: “Thank you for supporting your state’s libraries during National Library Week, the perfect week to let your state legislators and governor know how important libraries are to you!”

Why is this week the perfect week? Why don’t we do this stuff the OTHER 51 weeks of the year?

What would happen if we very actively pushed the idea of libraries, of loving your librarian, of reminding our community that libraries thrive with a good library (and then backing up that claim with proof) ALL YEAR LONG?

Something to think about…

pic by vanhookc

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Shameless Self-Promotion is … Awesome!

by David Lee King on April 12, 2011

Remember my post on rockstars awhile back? I’m taking that post a bit further, and I’m going to talk about … self promotion.

I have been called a shameless self-promoter before. Interestingly enough, I’d either agree or disagree with that label, depending on your definition of self promotion:

  • I DON’T promote ME for ME’s sake. I don’t generally push myself on anyone, brag about myself, put others down while building myself up, etc.
  • I DO push my small business. I brand most of my presentations/blog posts/books/articles/videos as davidleeking.com – I use my full name as my brand for my consulting/speaking/writing business. And I DO promote that.

I’ll go so far as to say this – I think every single one of us has done a bit of self-promotion. You DO have a job, don’t you? You most likely had to sell yourself during the interview. You probably talked about yourself (in the best possible light), you actively discussed your accomplishments, and in general, probably made sure everyone knew that you were, in fact, the best one for the job.

Is this a bad thing? I don’t think so. In fact, I think more of us need to figure out how to do it well (myself included). Here’s why – if we don’t share why we, as librarians, are awesome … who will?

As Stephen Abram says (in the comments to my first Rockstar post), “Few can name staff at the big competitors like Google etc. beyond the rockstar founders/inventors/investors, because the staff are irrelevant to the site experience. That should never be the case in libraries … If we’re about relationships, then a true relationship knows the name of the person they want to deal with – not just an anonymous professional behind a desk wearing a badge that says ‘librarian’ or generic virtual reference identity [emphasis added].”

You simply have to put a name and a face to the library. Think of it as giving a face to your stuff and your services if you need to. But people relate to a face. People want to FUND a face.

So – where to start? Here are some self-promotion “starter” tips:

  • Be confident in what you’re promoting. Never feel bad about promoting content that deserves attention. With all the crap that exists on the Web, if you’ve created a wonderful resource for your niche, you should be excited to share it because it may help someone else. from Small Business Trends.
  • Use your voice. Don’t alter your voice to fit in with what you think people expect of you, and certainly don’t change your style in an effort to make yourself popular or appear to be an expert. By all means think about your audience, but don’t fall into the trap of trying to please them all. from bnet.
  • Share. Lots. Social media is also about sharing information – tons of it. And that, perhaps, is the best way to promote what you know and what you can do. If you want to be recognized as a leader in your field, you need to share what you know. You should use your social media accounts—Twitter, Facebook and blogs—to share information. from kikolani.com.
  • Focus. Focus on your strengths, and share those. Do those, if you can, at your job. If you start a blog, focus it too. Don’t write about your job, your favorite projects, your cat, and your favorite recipe. Instead, narrow it down to … your professional strengths (or whatever it is you’re really interested in).
  • Provide a service to your community. And put your name on it, so your community knows where to find you, should they want more.
  • Circulate yourself. Leave your building, and start meeting people in your community. Find out how you can serve the hospital across the street (we actually have one of those).

And finally, actually be good at what you do.

Thoughts – agree? Disagree? How come?

6 comments