CIL2008, Day 1: User-Generated Content

Speaker: Roy Tennant


more content is better
more access is better
can help provide personalized service

Kete – not heard about this. Looks like a web app for housing digitized stuff, that’s more social than the usual. EX – some people can create ads on the site…

Descriptive Contributions
ex – allowing customers to add content to old photos (ie., who are the people in the photo?)

Customer reviews seen on both worldcat and worldcat local
Library of Congress Flickr feed – getting good tag additions and comments
they got more than 10,000 unique tags our of 55,000 total!
also got more than 11,000 friends/contacts
more than 3,500 comments posted by more than 1,400 users

Even cooler – LoC is using Flickr community content to add into to the LoC records in their catalog. Nice.

What has LoC accomplished?
– higher profile of its collections
– community engagement – in this case, their “community” is the world…
– some corrections and additions to metadata
– sparked discussions and elicited personal histories related to photos – started conversation
– Higher visibility for the LoC Blog

Boston Public Library – doing a similar thing

Exploiting the knowledge of the Masses
– many eyes increases likelihood of getting things right
– library staff are often distant from localized knowledge of items in tehir collection
– web can provide a feedback loop

Contributions to discovery
– bookspace – Hennepin’s thing. They do a good job at connecting people and content

user terminology – people using what works for them

LibraryThing – tagmash – powerful tag mashup search in LibraryThing

Third Party Providers
(both from SpringShare)

LibraryThing for Libraries (put the pig in a dress!!!) a review engine for your library

What to Know
Our idea of content may not be theirs
Going to be messy (and that’s ok – it falls to the bottom)

Issues to consider:
– what are your goals?
– are you set up appropriately to meet those goals? Human and back-end tech stuff?
– can you maximize benefits? ie statistical evaluations of tags?
– will you need to moderate?
– how to distinguish between user and library content?
– is the potential impact worth the investment?

where to from here?
– user engagement is a good thing
– need to get up to speed on how to foster engagement in our systems
– need to get savvy about how to use things like tags most effectively?