5 Tips for Dealing with Difficult Patrons on the Web

I have been working on a video series for WebJunction, and the first video is up! I have it embedded in this post – so you can watch it here.

This video focuses on dealing with difficult online patrons. I give 5 tips that I’ve used and seen in action that seem to work. And I’d love for you to chime in and add your own observations, too.

But it’d be more fun to click through to the WebJunction site, and comment there. I think you have to log in at WebJunction to comment, which is cool – they have a lot of great content there. For example, the managers at my library are taking a WebJunction-hosted course on change management right now – good stuff.

So – do you have a tip for dealing with difficult patrons on the web? Please – go share it over at WebJunction, and enjoy the video too – there will be more.

PS – looks like I made the WebJunction Crossroads newsletter, too – go check it out as well, if you’re not already familiar with it.