social media

Facebook Marketing #Blogworld

by David Lee King on June 7, 2012

blogworldpresenter: Amy Porterfield – website and Facebook Page

OK – wow. She had a lot of stuff to say, and said it fast. I was typing fast and furious, and definitely missed stuff. Including the actual title of her presentation :-) Definitely focused on Facebook marketing though. If you want some tips, tricks, and next steps for your organization’s Facebook Page, read on!

Big picture outcome for Facebook: Why are you on Facebook? 

  • goal is to choose 2-3 core outcomes that are aligned with your overall business goals
  • key is to prioritize your outcomes – and don’t pile on too much at once
  • be realistic, yet aggressive
  • Your goal might be product promotion, relationship building, build authority, increase revenue, etc.
  • Great point – if you have a Facebook Page, and no one’s doing anything there … you are wasting your time. So figure out what you want people to do next, and start planning for that.

Seven Facebook Marketing tips for Facebook Pages

#1: Know your Platforms

  • profile vs Page.
  • You can have only one profile, and it must be in your name.
  • A Page is for your business to engage, promote and sell.

You need both!

  • when you have both, you get double the exposure
  • your profile will likely get more engagement
  • you can only have 5000 friends with a personal profile
  • You can’t target your Friends via Facebook Ads
  • You can’t create opt-in opportunities on your Profile

#2: Add a Subscribe Button

  • The subscribe button allows anyone on Facebook to view your public profile posts
  • if someone subscribes to your profile, your public posts will now go directly into their News feed
  • It lifts the 5000 Friends barrier

Why add the subscribe button?

  • if someone requests to become a friend, they are instantly subscribed to your public posts
  • people feel a stronger connection to you through your profile vs your page

#3: Impeccable Branding

  • Use the Timeline cover to draw attention to something in your custom apps
  • Point to stuff you want people to do
  • What’s the next step you want people to do – point to that

#4: Create a Timeline Photo Strategy

  • put up different photos
  • If you’re advertising something, put that up.

Restrictions for Timeline Cover Photos (Facebook apparently has some restrictions for Timeline photos!):

  • no price or purchase info
  • no contact info
  • no reference to Like or Share or any Facebook site features
  • no calls to action
  • no promotions, coupons or ads
  • no URL

Cover photo should not be primarily text-based

Timeline cover photo strategy

  • use text and images together
  • Mari Smith ads notes to her audience in her timeline cover image
  • change the image regularly – it makes it more interesting
  • People are there to look at images, watch videos, have a little fun – so make it fun

#5: Create a Custom App Strategy

  • Lujure.com – third party tool for creating a customer Facebook App
  • customfanpagedesigns.com – another customer Facebook app company
  • next step – what do you want your fans to do? Create opt-in opportunities behind the custom app.
  • add stuff to subscribe to, sign up for, etc
  • use action words for your apps – Sign up, watch, enroll now, etc
  • keep people inside Facebook, and that helps build people’s trust.

Custom App How-to:

  • showing how to swap positions, change names, etc. There’s an Edit Settings area. Use a Call to Action for the name of the app.
  • Make sure to use a thumbnail!

Side tip: Grow your fan base first, then start using Facebook Ads

#6: Take advantage of the new Engagement features:

pinning

  • this appears at the very top of your Facebook Page, and stays there for 7 days.
  • Include a picture or a video, and a call to action.

Highlighted Posts

  • it stretches across the whole timeline.
  • Do both on a weekly basis

scheduled posts

  • you can do this through Facebook now – you don’t have to use Hootsuite. Cool.

Promoted Posts

  • at any one time, only 16% of your fans see your posts. Promote it, and Friends of fans will see it too.
  • This costs money.
  •  You can only target with language and location.

Engagement is still the key to marketing smart on Facebook

  • example – one guy does something, say creates something. Then tells people, and asks them to say yes (in a comment) and click Like if they want it. Comments count more than likes – so his engagement goes up.
  • Don’t post unless you have a call to action. Ask people to do stuff! Ask for likes, comments, etc.

Facebook Insights:

  • Look at the current posts view weekly, and find the stuff that’s working well – then do more of that.
  • Her most popular posts were because she ran Page Post ads – it helped her get more engagement. They are simply ads that let you click Like or leave a comment.

#7: Create an Image Campaign

  • Images on Facebook are popular – most popular stuff on Facebook
  • build a campaign around the images
  • think about your content, and get that content in an image.
  • gave an example of this – she created an image with a quote, and added the photo of the person who said the quote (i.e.., Seth Godin). People loved these!
  • posted them one a day before a launch for a campaign

Create a lead generating visual campaign

  • text based image…
  • add the link to the thing in the status update
  • Use an image as a call to action – click Like if you agree.

Q & A: Facebook Groups. She uses them for niche or stuff with a narrower focus.

Q & A: Scheduling posts? You have to figure out the best time for your fans. So experiment to find the best time to post.

Q & A: Engagement ads – click Like if … type of an ad. When they click Like, they become a Fan of your Facebook Page.

Q & A: why send people to a custom app instead of your website? Current behavior – people want to stay inside Facebook. Build a strategy around the behavior people are already doing.

Q & A: how do you get likes? Add a like box on your website. They become an instant fan. Get active outside of Facebook.

11 comments

Platform: Get Noticed in a Noisy World #Blogworld

by David Lee King on June 7, 2012

blogworldPresenter: Michael Hyatt

Was CEO of Thomas Nelson Publishers, a very traditional Publisher, he realized that someone needed to figure out new media, so he jumped in with both feet. Nice – more leaders need to do this!

All the world’s a stage – William Shakespeare… and it’s very true today!

164 million blogs. Wow. 1 million new books published last year. Youtube content … etc. point – there is a LOT of noise being created.

You need a platform. A thing to stand on so you can be heard.

Today’s platforms are made of people. Fans, friends, followers.

He started a blog in 2004, mainly to help him think (he thinks better when he writes).

His blog traffic jumped up hugely. 1st four years, he didn’t have much blog traffic. Huge jump in 2008 (from 700 to 20,000 unique visitors). In 2008, he decided to become consistent – two posts a week.

Thought Twitter was silly, but got his family to join, so he cared about who he followed. And he made his executive team sign up.

Most people quit right before the inflection point. So keep going!

Has a new book out – Platform: Get Noticed in a Noisy World.

Three Benefits to having a platform:

  1. Visibility – provides a way for others to see you
  2. Amplification
  3. Connection

Build Your Platform:

Plank 1: Start with Wow. The gap between someone’s expectations and experience – that’s where you deliver the wow.

But – balance that with shipping. Consistently deliver your product (be that writing, podcasting, etc). Just do it – even if it feels like it’s not the best thing there.

Plank 2: Prepare to launch. It’s a process, not an event. You are the chief marketing officer, and you have to take responsibility for the outcome. Don’t abdicate. If you are a book author – you are in charge. Blog? You are in charge. Etc.

Plank 3: Build your home base. Social Media Framework.

  1. Need a Home Base – a place you own and control (i.e., my blog is my Home Base).
  2. Second element – embassies – social media services that you don’t own or control, but you put regular content there, and send them back to your home base. He has primary and secondary ones.
  3. Third element – outposts. He uses Google Alerts for this. He listens, and answers those questions when needed.

Plank 4: expand your reach. Interruption based marketing (traditional commercials) is dying. Marketing today is sharing. Sharing what you are interested in and passionate about. HE sees a dip in traffic and engagement when he talks about himself.

Plank 5: Engage your tribe. Gave some examples of tribes – Dave Ramsey fans, Harley Davidson fans. Keep comments open. Don’t use those captcha things that are hard to read … don’t make it hard for people to comment.

If you invite people to dinner, and then don’t show up? That’s weird. If you respond to every comment? Also weird.

The 20-to-1 rule. For every withdrawal you make, you need to make about 20 deposits…

Be the first to comment

BlogworldPanelists – Peter Shankman and Jelena Woehr, Social & Community Communications Manager, Yahoo! Contributor Network

Just an aside. Peter started off with this: “everyone knows me, so I won’t introduce myself.” Dude – no offense, but I don’t. I think you wrote a book? I just found your website to link to your name… Go ahead and give a brief introduction next time. Just sayin!

Now onto the panel discussion. This panel was sorta kinda about millennials, their personal brands, and being a good employee while maintaining a personal brand. So discussion floated around those concepts.

Peter – entrepreneurship is the new MBA. I disagree… anyone can get an MBA, most people don’t have what it takes to be an entrepreneur. Or maybe I missed the point :-)

Millennials – 1 in 4 move back in with their parents…

People over 25 – more college grads are unemployed than those who have a high school degree.

Get a real job, then go home and work on your business.

Peter – claimed that CEOs don’t trust millennials, so a new employee needs to gain a level of trust. Don’t embarrass the company you work for.

A lot of talk about trust…

Millennials need to learn that for the boss, “it’s all business, never personal.” Bosses have to make business-oriented decisions, and you won’t necessarily be their friend. Instead, find a job that you love, then post that. That loyalty will shine through. But don’t fake it.

Giving a comparison between Anthony Weiner and Elliot Spitzer. Elliot did something wrong, then disappeared and owned it. He’ll be forgiven. Anthony didn’t own it, and will probably never be in an elected position again. The point – own your mistakes.

Mentorship is important. Ask “what did I do wrong,” learn from the mistake and fix it. The mistake won’t come back to bite you, but the lie about it will.

Gave some examples of bad use of social media … people getting fired, bad dates, etc. Point – be smart. Do better work thatn everyone else (which isn’t hard – just try a little harder than everyone else). Do that, and you will be noticed.

Jelena told a funny story – two guys in the woods, and a bear starts chasing them. One guy said “run!” The other guy said “what’s the point? The bear’s faster – we can’t outrun it.” The first guy said this: “I don’t have to outrun the bear. I just have to outrun YOU.” Point – just outrun the next guy, and you will do ok!

ou can get away with a lot with your personal brand, as long as you still produce (i.e., produce good content, good results, etc).

They claimed young adults have a 2-3 second attention span… this panel had some good info, but you had to tone out some of their big blanket statements that weren’t really accurate (i.e., the attention span thing, the MBA thing, etc.).

Q & A:

How to write better – take a class, read good books. Travel? Seriously? Travel is cool, but travelling will not help you write better. Thankfully, someone else piped up and said “write a lot, get people to critique you.” Thanks Mr. Attendee Man!

Older people in business – they have something that millennials don’t. They have experience.

Be the first to comment

BEASo this morning, I was hopping around between the BEA Bloggers Conference and the BookExpo America (BEA) conference. I will be crazy like that all week – because Blogworld Expo is in the same building. I’ll plan on tagging my posts #BEA, #BEABloggers, and #Blogworld.

First off, I listened to Patrick Brown, Community Manager & Author Program Manager at Goodreads, talk about Goodreads for librarians, publishers, and booksellers. My library uses Goodreads, so this should be interesting!

Goodreads: largest site for readers and book recommendations in the world. Think of it as social networking around a love of books. 9 million readers! It includes recommendations, reviews, shelves, and book clubs.

They get 21 million monthly unique visitors, and 140 million page views a month.

Wow – goodreads users have added 315 million books to their shelves so far.

Goodreads’ mission is Discovery – help people find books they love and share them with friends.

Your goal (publishers, authors): get reviews, especially early in the life of your book.

  • it helps new readers discover your book
  • help readers decide if they want to read it
  • spread beyond Goodreads (i.e., Facebook, Twitter, syndication to Powell’s, Google Books, USA Today)

Publishers can place ad campaigns in Goodreads.

Erica Barmash, Harper Perennial – explanation of an ad campaign for a book.

  • banner ad on the homepage and throughout the site
  • total impressions – 4.7 million, 10,315 actual clicks. Goodreads got them more clicks that People or Entertainment Weekly.
  • Cost per click as about $1.12
  • she felt they got the best ad value with Goodreads – Goodreads gives stats on how many people added the book to their shelves and marked the book “to read.”
  • did a video chat with the author (had hundreds of viewers).

Back to Patrick:

42,000 Goodreads authors. Benefits:

  • build your community online with an author profile
  • find new readers with giveaways and text ads
  • connect with fans

Advance giveaways generate pre-release buzz

  • 35,000 people enter giveaways each day
  • average giveaway gets 850 entries.
  • it shows at least some engagement, and an interesting way to get interest
  • give more books in a giveaway – helps get more reviews (so like 25 books to give away)

You can also purchase text ads (around $50) to drive readers to a giveaway

Goodreads Groups:

  • 20,000+ book clubs on Goodreads
  • create a masthead (use this for branding), add prominent links to videos
  • add your events and invite friends
  • host an author chat in advance of your event

Use your staff picks to good use!

Salt Lake City Public Library (or maybe Salt Lake County Library System – he sorta mixed both libraries up a bit) group case study:

  • librarians act as moderators to control group content
  • use challenges and polls for easy participation (i.e, read 5 short stories in May, then post about it)
  • Some groups use Google Plus hangouts, Skype, etc to get more interaction happening

Tips for a successful group:

  • book clubs around a single title are stifling
  • reading challenges let people choose
  • don’t ignore the long tail reader
  • anticipate conflict and plan ahead (set up ground rules in advance)
  • let all users join in – more fun that way.

1 comment

Our Communicating Customers

by David Lee King on May 25, 2012

Big ad on our website for the new library catalogMy library’s in the process of switching ILS systems – we just moved from SirsiDynix Horizon to a Polaris system (to all you non library types out there, I’m talking about our Library Catalog).

We just went live with the new system on May 23, and as you can imagine, it’s taking a couple of days to bring everything up, and get all the parts and pieces working like they should. It’s a huge, complex software/hardware switch, and it’s been a very smooth move, all things considered (mainly because we have awesome, great staff – they rock!).

We have two primary ways that customers can talk to us about the new catalog (well, discounting actually visiting the library and talking to us, and using the phone): an email form and through social media.

We set up an email feedback form that you can see in the catalog, and our customers are using it. So far, we’ve had maybe 20 or so customers communicate their love of the new catalog, their dislike of the “new thing,” or a specific problem with their account. Useful stuff.

Social media has been quite interesting!

First, I wrote a blog post about the catalog, complete with a short video. This post has received about 35 comments so far. Customers asking questions, and me responding to them.

Via Twitter, we have received some nice praise and good comments, including:

  • “Awesome! I’ve been hoping for this a very long time!”
  • “Can’t wait!”
  • “Good luck with the migration1 Bet the new catalog will be awesome!”
  • “We’re excited about the new catalogue! Not surprised that there are some hiccups.”

Facebook has been interesting, because some conversations were started by our customers.

This morning, one of our customers posted this: “Has anyone gotten into the new catalog?” And two people had a conversation about the catalog, about some of the third party things connected to the catalog (like our DVD Dispenser), and what was working/not working.

Since I’m one of the admins of our Facebook Page, I saw those conversations, and was able to answer their questions.

We also instigated some conversations. Yesterday, we posted this: “Today’s upgrade day & most upgrades to the catalog have been made. A few kinks are still being worked out, but you can now explore catalog.tscpl.org – and tell a friend! (Same goes for Facebook. We know you can use your influence to get us a few “likes,” right?;)”

… and that got us 25 Likes :-) . And a couple more questions, too – which I answered via Facebook.

Why mention this? I find it fascinating to see conversations about library catalogs taking place via social media. 10-12 years ago – last time I helped with an ILS switch – I don’t remember seeing much customer feedback (though I’m sure someone got an earful). We didn’t se up email feedback forms, and social media pretty much didn’t exist yet. This time around, customers are helping each other, asking questions and tagging us … and I’m able to see them. And help. And hear.

Amazing.

Be the first to comment