Social Networking

Setting up a Google Plus Page for your Library is Easy

by David Lee King on November 9, 2011

g+A day or so ago, Google Plus finally opened up organizational Google Plus “Pages” to everyone. These are similar in concept to Facebook Pages: a Google Plus Page is for brands, organizations, and businesses, and a Google Plus Profile is for individuals.

I just set up my library’s Google Plus Page, and it was really easy to do. Here’s what I did:

  1. First, you need a personal Google Plus Profile. Just like Facebook, Google wants you to be a real person (here’s a link to mine if you’re curious).
  2. Go here -https://plus.google.com/u/0/pages/create - to set up the Page
  3. Choose a category for your library. I chose “Company, Institution or Organization” for ours.
  4. Fill in your Institution’s name and URL. I chose to put in our full name (Topeka & Shawnee County Public Library) rather than the shortened “topekelibrary” that we often use for social media sites, because our full name shows up on the account.
  5. Select a Category – really, a subcategory of the “Company, Institution or Organization” thing you picked up in #3 above. This gives you a lot of suggestions … none of which are Libraries. I ended up choosing Institution (though Government Agency, Education, or Other would have worked ok too).
  6. Click Create.
  7. Then, you’re given the option to Share your new Google Plus Page with all your Google Plus friends (I did that, but you don’t have to).

After that, I fleshed out our account info a little bit by doing these things:

  • Added a photo for the G+ icon (our library’s logo for now)
  • Asked our Marketing dept for some pictures to add on the Photos tab
  • Created some Circles – I kept the Following circle for random follows, then created these additional Circles: Customers (for library patrons), Staff (for library staff), and Librarians (for librarians who don’t work at my library but want to follow)
  • Added links to our Twitter, Facebook, Youtube, and Flickr accounts
  • Finally, I sent out our first status update message – “Just setting up Topeka Library’s dandy new Google Plus Page for organizations. Let’s explore it together!”

That’s pretty much it. What will we do with it? For starters, I’ll probably post a couple things a week there, to see if other people in our service area are interested in using Google Plus to connect with the library. After that (I’ll give it 6 months or so) we’ll see.

A couple other examples of Google Plus Library Pages:

updateJoe Murphy has a great post on Google Plus Pages for Libraries. Check it out!

Cool! Now the question is … what will your library DO with a Google Plus Page, now that they are available?

image by Bruce Clay

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Here’s my presentation from today’s Handheld Librarian III web conference. It was a fun talk, and a great conference – lots of good food for thought.

Enjoy!

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Follow the Meat Department on Twitter!

by David Lee King on February 26, 2010

Follow the Meat Dept on Twitter!

Would you follow your local grocery store in your favorite social network? The Topeka Hy-Vee is on Twitter and Facebook – and they WANT you to follow them!

Two observations here:

  1. Social networking IS slowly becoming “normal” – I’m seeing similar “follow me on Twitter and Facebook” signs all over the place, at stores, restaurants, hearing it on the radio, etc.
  2. If a grocery store can keep multiple social networking sites fresh (the Topeka Hy-Vee Twitter and Facebook Pages are updated daily) … I’m guessing you can, too.

And a question. Hy-Vee put a sign in the middle of their meat department advertising their social networking sites. Where are your signs? How are you inviting users into your digital spaces?

[David gets busy making signs...]

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#5000 Tweets: What’s that Done for Me?

by David Lee King on January 8, 2010

tweetstats

I started experimenting with Twitter on March 6, 2007 (I am @davidleeking on Twitter), and I have just posted my 5000th tweet! What’s that gotten me, exactly? Actually quite a few things, including friends, connections to people, and some actual work, too.

First for some normal stat type things. Right now, I have:

  • 3198 followers
  • been included on 250 lists (mostly on librarian, kansas, rockstar, and social media lists)
  • created 4 lists of my own (that 20 people follow)
  • compiled a huge list of favorites
  • Also compiled 417 DMs that I need to delete but haven’t yet – most are other Twitter followers, saying something like “thanks for the follow, please click here” :-) But some are more relevant, like working out details of conferences I helped plan or some more personal conversations that didn’t need to be broadcast.

But how about those connections? Twitter isn’t about stats – it’s all about connecting with people. How has that looked over those 5000 tweets?

I have made some new friends through Twitter, and have kept up connections to people that I’ve met once or twice (like @shelitwits or @ifroggy).

Twitter has also given me connections to some smart “popular” people that I follow elsewhere, and normally wouldn’t have direct access to. People like Chris Brogan, Beth Kanter, and Kathy Sierra. They sometimes reply to my tweets – and in this way, Twitter has leveled out the playing field a bit. For the most part, people I want to talk to are a reply away.

I am also connected to lots of friends and colleagues, librarians, local friends and acquaintances, and other people sharing my love of social media tools.

That “actual work” thing. I have done real work that is connected to Twitter. Work that includes:

  • Overseeing three work-related Twitter accounts
  • Creating some goals for our primary library twitter account
  • I have written and spoken about Twitter. I have given at least three presentations on Twitter, and have written about Twitter in my book and in more than one magazine article.
  • When I have a work-related question? I sometimes go to Twitter first, and get quick, useful responses within minutes.
  • I use Twitter at conferences for discussion, committee planning, and (of course) dinner planning!
  • Remember when my library went through that book challenge last year? I tweeted the public meetings, and even “Twitter trended.”

Other general silliness, from TweetStats:

  • I generally tweet in the mornings and late afternoons
  • I tweeted the most during the library’s book challenge about 1 year ago
  • I average 6.1 tweets a day
  • I use Tweetdeck a lot
  • I have had 21 twooshes (a 140-character tweet, according to Tweetstats)!

So … looking back, has it been a useful 5000 tweets? I think so. I have made some friends via twitter. I have talked to people about projects, worked through ALA stuff, and shared things that interested me. I have shared jokes, sent links to my blog posts … and had fun.

p.s. – did you know that people tweet about their 5000th tweet? I sure didn’t… !

Twitter wordle screenshot

www.wordle.net

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Why do Librarians use Facebook?

by David Lee King on January 8, 2010

I’m sometimes asked why librarians should be interested in Facebook. Here’s a great answer to that question, via other librarians!

This video is one of a series of videos I’ve been creating for our library, called Tech Tuesdays. Tech Tuesdays is a weekly video series that focuses on emerging technology, library technology, etc – and focused on our patrons (find more of them in Topeka Library’s YouTube channel).

For this particular Tech Tuesdays video, I interviewed four of my colleagues at work, and asked them why THEY use Facebook. The answers are great:

Jeff, Adult Services:

  • keep track of friends
  • invited author to speak at library

Anne, Adult Services:

  • keep track of friends
  • teaching a facebook class for senior citizens on how to connect with family through facebook

Kyler, Youth Services:

  • keep track of friends
  • posts his upcoming music gigs (for himself and for library storytimes) on facebook

Gina, Library Director:

  • keep track of friends
  • shares info about the library and personal life

Interestingly, all four answers include a mix of personal connections and actual library work. Social media is still a pretty gray area – is it work? Is it play? Is it both? I think it’s definitely both… but that’s for another post.

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IL2009: Micro Interactions, Conversations, and Customers

by David Lee King on October 26, 2009

My part of this session is above… I introduced the concept and talked about the variety of interactions available using social networks.

Up next was Amy Kearns and Julie Strange, talking about: Tweet What? 5 sweet ways to connect in 140 characters or less. Notes below:

Searching for tweets with a positive/negative attitude – sentiment at advanced search of search.twitter.com

showing examples of types of tweets from libraries

Twitter can be embedded anywhere…

1. use it for reference
2. connect for customer service
3. broadcast news & events
4. solicit feedback
5. broaden professional networks
6. harness the hive

Lists overview

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Tweet Like you Mean it! Twitter Strategies for Tweeps

by David Lee King on October 25, 2009

I am one part of a 3-person preconference session at Internet Librarian 2009 that’s focused completely on Twitter! Here’s my part of the session – enjoy!

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The Social Web and Libraries: Listening to your Community

by David Lee King on August 5, 2008

Many of us work on listening to our user communities. In the library world, we listen at the reference desk and the circ desk. We hear about the library when we’re at the grocery store (and get asked questions, too :-) and at the local board meeting.

But how do you listen to your local digital community? How do you hear what your online customers are doing / saying / liking / or not liking about your library? Here are some possibilities, from the late 1990s – early 2000s. We’ll call these …

Traditional Listening Tools:

  • email: providing an email link and/or an email address on each page of the site, usually in the footer
  • An Ask Us page – can go to email, can also be the ask a librarian service point
  • a digital comment box (this was fancy back then!)

I’m calling them “traditional listening tools” because there are many more interesting ways to listen now. Check these out …

Shiny New Listening Tools:

  • Google Alerts – finds blog posts, newspaper articles, local media mentions, etc.
  • Technorati alerts – finds blog posts about you
  • Twitter searches (was Summize) – captures twitter conversations (more on Summize/twitter search in the next post)
  • Youtube alerts – do a search, then subscribe to the corresponding RSS feed.
  • Flickr alerts – subscribe to a tag related to your library
  • Subscribe to local blogs and local twitter feeds. This captures conversation in your community, by your patrons.

When you listen using both the Traditional Listening Tools and the Shiny New Listening Tools, you hear very different things. Traditional Listening Tools pick up specific conversation that is purposefully directed at you – via email. Someone has a question or comment, and sends that comment to you.

Shiny New Listening Tools help you discover actual conversations taking place. Those conversations are not necessarily directed at you – but they can certainly be about you. Listening in on Twitter, for example, might find things like this: “The comics section at the Seattle Public Library is f**king STUNNING.” (actual tweet from today). And this type of tweet is a golden opportunity to START a conversation. Let’s pretend this comment happened at the reference desk for a sec – how would you reply? Possibly with something like: “gee, thanks.” That’s a polite response… some of us would probably go one further, and say something like this: “Cool – thanks! So… WHY do you like it? How could we improve it?” This type of response continues a conversation, and pulls out useful info in the process.

DO THAT SAME THING IN YOUR SHINY NEW DIGITAL SETTING.

Again, more on that in my next post… but you get the idea. When you’re eavesdropping on conversations, you have the opportunity to chime in – correct wrong info, add to conversations about the library, and generally help humanize your digital branch by “talking back.”

Wow David – That Sounds Time-Consuming!

Does all this listening take a long time? No – not really. The set-up (doing the searches and subscribing to the feeds) takes the longest amount of time. But once your feeds are set up, it really doesn’t take much time to quickly scan through the results, looking quickly for questions, praises, suggestions, and conversation.

Start participating with those customers using your digital branch. If you do this fully, your listening experience can be transformed from one of eavesdropping to what amounts to a shiny new service point for your library. One that’s called Community Manager in the corporate world.

Your customers are already talking – are you listening?

photo: http://flickr.com/photos/practicalowl/433659667/

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I’ve been doing some thinking about all the different digital communities I participate in on the web, so I thought I’d create a list of them. It’s not a short list.

Things I use the most:

Video stuff:

  • My videoblog
  • blip.tv (I store all my videos at blip – they rock)
  • YouTube (sometimes I post video here too)
  • justin.tv (experimenting with this – they call it “lifecasting” – but in web years I’m an oldie, so it’s really just a new, easy-to-use webcam service)

Podcasting services (mainly experiments):

  • utterz (easy-to-use mobile service – done from my cell phone)
  • talkshoe (used mainly for the LITA election podcasts – not sure what to do with it now)

Music stuff (you can find me singing and musiking in a few different places):

  • last.fm (newest stuff goes here)
  • SoundClick (first place I put music – and it’s still around!)
  • SoundClick for my 80′s college band (we so rocked)
  • PureVolume (I have 4 songs here – not really doing anything with it)

Other things I toy with:

  • Pownce (just friend people who friend me here – really nothing else since I’m good with twitter)
  • Plaxo (link to people who link to me, not much else)
  • LinkedIn (mainly link to people who link to me)
  • Skype (davidleeking on skype)
  • Second Life (Daweed Quatro in Second Life)
  • MySpace (recently been actively used with some college friends who have just “discovered the web” :-) )
  • LibraryThing (I go on LibraryThing binges once in awhile…)

Seeing this list, some of you will have different reactions. Some of you might think “Dang, David – that’s WAY TOO MANY things to sign up for!” while others of you are probably thinking “slacker – get with the program!”

Either way, I’ll say this – if you want to fully understand how the emerging web works, you have to experience it. You have to sign up, friend people (the more the merrier), and PARTICIPATE. There’s no other way to really understand what’s going on and how you might use it personally or for your organization. Reading about it won’t give you a full grasp – it’s like reading about going to a major league ballgame vs. actually going to one – two very different experiences.

Closing Question – is there anything you use frequently that’s NOT on this list? What do you like about it? Something on this list you don’t use? Why?

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SXSWi2008, Day 3: Social Networking and your Brand

by David Lee King on March 11, 2008

Coolness – they’re taking questions during the presentation using twitter – twitter.com/snayb4sxsw – great use of twitter!

panelists:
Paul Boag, Jina Bolton, Mark Norman Francis, Steve Ganz, Steve Smith

Defining social networking
it’s something we’ve done forever – even before the web

ways to use personal brand
not just logos and letterhead
your brand is simply the promise of an experience

ways to use personal brand:
Boag – his company used his personal brand to push some stuff out, because he was already well known in the field

Names
some brand themselves by their personal name – some have to use different names/personas to stand out from the crowd (Steve Smith talking here)

[me talking - that's why I use my middle name - it helps differentiate me from the millions of other David Kings out there]

Then you have to be consistent – always use that name

Tips & Tricks:

Pics – use a consistent avatar/icon/thumbnail pic, too.

Commenting – can affect your brand. Some people leave rude comments… you can be polite…. this type of thing can leave good or bad impressions of you.

SOme people give up when they don’t immediately become internet famous – you have to be consistent, and keep keep it going – it’s lots of work.

Represent your self as who you are – be yourself.

Keep your attitude the same as if you were speaking to someone face to face

when it’s a personal brand, you have to watch what you do – don’t necessarily want “I’m wasted” in the same place where potential clients are watching/reading…

stuff can get taken out of context – be careful what you twitter…

Tools:
twitter is used much (the linkdin guy said this)
Paul (a podcaster) says Podcasting!
Campfire, email, IMs, private chatrooms
Bolton – twitter, IM, etc are NOT social networks – they enable social networking – nice differentiation

How do we deal with all these pieces out there?
Reserving your name – dangerous to not get your name in that social space – you want to grab it up before someone else does.

Is it a detriment to get it and then not use it? Not necessarily

The Real World
How do you keep in touch? Email feels too formal. Paul uses Twitter and flickr – you can sort of follow their lives without interrupting their lives so much – and then when you meet up with them again, you have something to talk about

Paul takes business cards he gets at conferences, puts them in his contacts list, and finds a pic online to associate it with – helps him put a name and a face together

Lots of the panelists mentioned flickr as a great way to know the person, know their lives

Balance between private and public stuff
be aware
use the privacy controls if needed
bring out personality, who you are rather than specifics…
you have control of what you put out online

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