I gave a webinar for PLA last week on digital branches – fun stuff! Here are my slides… if a recorded version appears, I’ll link to it here!
I just read Your 4 Mobile Options by Paul Boag. Good stuff! In the article, Paul suggests that there are basically four options when it comes to having a mobile presence (taken from Paul’s article – you should go read the whole thing!):
- Responsive website:Â A responsive website is one that adapts to whatever device it is being viewed on. Whether that is a desktop computer, tablet or mobile device, the same website will display the same content using a visual design most suited to that device.
- Native application:Â Native apps are applications that run physically on the mobile device and are coded specifically for the operating system of that device. These are the applications you typically find in either the Google Play or iOS App Store.
Which one of these options should libraries use? Paul says this as a general rule of thumb: “A good starting point is to ask whether users are primarily completing a task or accessing information.”
I’d agree – that’s a good starting point. I’d go a bit farther, and say this – figure out what your mobile users are doing, and how they do it, and more importantly – WHAT they want to do. Then figure out the right flavor of mobile accessibility that best meets those needs. Also, figure out what you can do. For example, when my library was still on Horizon for our library catalog, we chose Boopsie because they could create a mobile version of our catalog (something our vendor hadn’t yet figured out). So we went with an app-driven mobile catalog.
We’re on Polaris now, and it comes with a web-based catalog that works great. Will we stay with our Boopsie app? Not necessarily, since the mobile version of Polaris works well. More on that later this year!
One other thing – if you haven’t yet started to think about the mobile web … why not? Pick something – anything – and start. Your smartphone-loving public is waiting!
Pic of Paul Boag from boagworld.com
Does your website, your library, or your new service have “potholes?”
Here’s what I mean by potholes – on your website, if the navigation is unclear, or if that “what do I do next” thing doesn’t make sense, you have caused a customer to stumble. You have effectively placed a pothole in your customer’s path, making it harder for them to navigate towards whatever it is they wanted to do.
Not a good thing!
A physical library building can do that, too. Poor (or non-existing) signage in a building can make people stumble. Arranging your book collection in a “made sense at the time” way can cause people to stumble.
If a new library service is confusing, has too many rules and policies surrounding it, or if information about the new service is hard to find on the website – again, these things make our library customers stumble.
A great way to increase usability – and hopefully satisfaction for our customers – is to find and fix those potholes. How do you do that? Here are some suggestions:
- do some usability testing for the website.
- ask customers if they can easily find things in your building.
- keep track of frequent questions at the reference desk (i.e., those “where’s the bathroom” questions could mean that you have a new customer, or it could mean your signage stinks. Or both).
- Create a “No” list – keep track of every time staff have to say “no” to customers. Then see if those “no” answers can be turned into “yes” answers with some policy tweaking, etc.
Then fix those potholes, so your customers don’t stumble.
What makes your customers stumble?
Pothole pic by Andy Wilson
Speaker – Jennifer Koerber, Boston Public Library
Bringing humor back to your job can relieve tension, make work fun, etc.
Mostly work is serious …. but let’s not take ourselves too seriously!
Hillsdale Public Library – being goofy with some signs, pushing limits a bit with them. For example, they put a sign reading “dive into a good book! Sign up for summer reading” by their flooded parking lot.
Craigshead County Jonesboro Public Library – their funny billboards
The idea – take them a bit farther, push the limits
Smartphones – best tool ever for bringing funny into the library. Take photos of funny stuff, use them for inspiration, etc
Don’t just share what’s not allowed in the library. Share what IS allowed, too, in a fun way.
Get a pulse of what will work in your community. Don’t scare people off while pushing the limits. So use humor that works in your local community – not necessarily the humor you would personally use.
That was physical world stuff. What can you do digitally?
April Fools Day jokes on websites as example. Whole Foods did a fun one.
Recycle your ebooks here! Funny one… at free-ebooks.net
Me – Hmm… This could be fun. Thinking…
Kodak – new service – print your own kittens!
Elsewhere on your website:
– Avatars for library staff can be fun
– Fun with titles, 404 pages, etc
Lawrence University changes text on the website to pirate on Talk Like a Pirate Day.
Those moving pictures! Videos…
Craighead’s comedy video series – on YouTube
– Other fun videos mentioned
Laugh at yourself, too!
Be a children’s librarian for one day – you will develop a sense of humor and get used to being the center of attention.
Here are my slides from my session.
Here’s the session description – Ever had that feeling there was something missing on your website, or something not quite right … but you couldnâ€™t put your finger on it? In addition to the seven essential elements, King describes ways to take your libraryâ€™s web presence to the next level. Leave with lots of insights and ideas to improve your libraryâ€™s website!
Great turnout, and a ton of tweets from it, too. Thanks!