Kathy left a comment on my Posting and Traffic post, saying “I started off being the only one posting to our library blog. Then management decided that everybody contributing to it would be a good idea, so they put out a schedule. People were resistant, and kept “forgetting”. Now it’s back to…just me posting..”
Instead of the volunteer problem in the last post, this time the problem is two-fold:
1: staff not doing what they’re supposed to do
2: managers not doing what they’re supposed to do
Let’s use the reference desk as an example again. Managers – would you let people say “Nah, I’m not going to show up at the ref desk today. It’s just not a priority for me.” Um, no. That person would be booted out the door pretty fast, I’m guessing.
So what’s happening here? Honestly, it could be any number of things, including:
- managers don’t really think it’s a priority
- managers think someone’s assigned to monitor it, but no one really is
- someone really IS assigned to monitor it, but isn’t doing it
- someone’s not reporting the problem back to the managers
- there’s no follow-through with staff, as in training, prodding, reminding … and talking to his/her manager as a last resort
- probably many more possibilities here!
But really, the problem and the solution lies fully on management. Those “resistant” staff? That solution’s easy. Assign the work, then monitor it – just like any other part of the job.
Managers – do your job. And write a few blog posts, too, while you’re at it. Model the way for your staff. But do YOUR job, that of managing people and resources, and see what happens.
pic by eflon